--- title: "Bonita Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bonita. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bonita is a good fit for you!" source_url: "https://www.softwareadvice.com/bpm/bonita-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Process Management Software](https://www.softwareadvice.com/bpm/) / [Bonita](https://www.softwareadvice.com/bpm/bonita-profile/) / Bonita Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/bpm/bonita-profile/) Reviews [Alternatives](https://www.softwareadvice.com/bpm/bonita-profile/alternatives/) # Bonita User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 18 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 9 reviews (50%) - 4 stars: 7 reviews (39%) - 3 stars: 2 reviews (11%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Bonita customer reviews Showing reviews 1-18 of 18 (page 1). ### Bonita 2021.1, what a trip! - Overall rating: 5/5 - Reviewer: Jose Miguel S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I implemented projects in several verticals: Financial, Telco, Public sector, Medical. It is just as any human process, you can implement with Bonita. I were able to solve each problem any of my clients needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Bonita 2021.1 make Process automation a thing you cannot live without in your organization once you implemented it. You get: Low-code, easy path from Designing the Process - Develop - Production, coherent, escalable and optimizable. #### Cons The reports included are enough if you only need to summarize your performance (from the process point of view). But I suggest to connect yout BI to Bonita in order to obtein reports with your business data as a variable for analytics. --- ### Using BonitaSoft for the software development of an application for the economic management of a com - Overall rating: 5/5 - Reviewer: Isaac Á. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered My experience with BonitaSoft was pleasant and very professional, sometimes with certain difficulties since it was my first time using this software, however, I would use it again in the future if I need it because of the ease it gave me and my team. of work #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros In general speaking professionally I liked BonitaSoft because of its ease of implementation and the nice and intuitive design of its user interface, as well as the collaborative tools it offered me and my team to work more effectively and efficiently. #### Cons When using BonitaSoft, I had the help of a specialized teacher, so learning to use it was easier and faster, however I consider that Bonita's learning curve is complicated for new users who know a lot about BonitaSoft. this tool. On the other hand, a not very pleasant point about BonitaSoft is that it depends on Java for its execution, which can be a limitation for some companies that prefer to avoid dependence on this technology. In the case of the company that I work for, it was not a problem. . And finally, a point that is questionable is the lack of optimization or the lack of adequate hardware resources to work with larger and more complex processes, due to certain performance problems. #### Reasons for choosing Bonita On the recommendation of an expert teacher in this tool --- ### Good tool for development in BPMN - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used other for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good development interface, allowed the business to grow in a short time and the development of the BPMN processes met the expectations of the final users #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It is a tool that allows you to modify business processes in a simple and graphical way, easy for the use of development in BPMN #### Cons The BPM engine is a java api that is not very adaptable in business applications of high demand, learning is not very simple but the user ineration meets in a small percentage business expectations. --- ### Bonita Does It Beautifully - Overall rating: 4/5 - Reviewer: Fábio d. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used other for less than 6 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bonita just made sense. The more you learn and put it to use the more you seems to be working with nothing because it works as intended. It is not that the piece has no problems. It does, as any software nowadays does. Sometimes you need to wait for a patch to come out and sometimes you just have to find and alternate ways of doing things but you never left at a dead end. The heavy IDE makes thing slugish at times but once it is deployed, the workflow processes are a rocket. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Bonita Open Solution (BOS) is a BPMS open source software. BOS has a very straightforward life-cycle: Setup server, setup developer's workstation, build workflow and deploy right from developer's station. Serverside-wise, BOS is a Java Web Application Server which means it has a pletora of deploy and configuration options like built-in scalability and security. Since it is Java, it has no limit to on what OS it can be placed. On the developer side it has a customized Eclipse IDE where one draws workflows and configure most of its details as well as its user-facing-UX. It has an close to infinite list of integration options, ranging from databases (anyone that has a JDBC driver) up to SAP and (almost) everything else (SugarCRM, Salesforce, LDAP, Active Directory and even Twitter, besides having connectors to HTTP, FTP, SMTP - all with or without SSL et al.) The workflow implementation has 100% compatibility with BPMN2 and since there is this infinite-and-growing list of connectors you cancreate processes that integrates with virtually anything. And if you cannot do what you want with it out-of-the box, since it is open source, you can tweak anyway you like it., Its commercial version has more ease-of-use but both perform the same (no crippleware.) Simulation capability comes with commercial version but you can run manually developed tests in the community version. Vibrant, active community, widely adopted by companies of every size, excellent cost-benefit ratio. :-) #### Cons Once you learn how to use it BOS is almost flawless. The thing I like it less is the Eclipse-based IDE for its heavy footprint. Although it is quite complete and easy to use, it needs a above-average desktop station to power it. #### Reasons for choosing Bonita I choosed BOS because I compared it to several options and it was hands down the best one. BOS is easier to use and deploy and had lots and lots more of options and resources. Once you get to understand what BOS is about (easily building and fast running of BPMN2 workflows) you start to realise the limitation in its competition (some are criptic to understand, some are limited to its own connections and have no way to exand beyond that, some are slow and so on.) For instance a decisive feature was to hide it entirely making it part of a larger system. With BOS it was trivial. Some simply could not do that and most others required difficult to use APIs. That's it. I choose BOS because it is da bomb. --- ### Design your processes in a safe way at corporate levels. - Overall rating: 5/5 - Reviewer: Armando I. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Thanks to Bonita BPM I was able to develop a process and export it to my jbpm server. Without much difficulty, I have been able to create an internal document management and approval process in my company. Following the tutorials. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked the most about Bonita BPM was the development suite, the documentation and the guides to develop your own BPM from scratch. From User Groups, approval rules, email notifications, forms and document storage. The integration with other tools is amazing. #### Cons Deploying your own server can be a problem. Despite having a wide range of solutions, Windows, Linux, Mac, Web. Finding the right environment requires advice. --- ### Open Source versus Commercial - Overall rating: 3/5 - Reviewer: Marshall D. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered We have been using your open source product for the past 3 months or so. We are very likely to continue using your open source product. I fully understand the commercial aspects of business, as I have been in this business for over 40 years, so that is not the issue. We would be very happy to contribute to your product in code, examples, and large implementations. We also could advertise your product in the healthcare industry along side our product that is presented throughout the world in healthcare shows. We have an open source offering (i.e. messaging framework) and we are using BonitaBPM as our business modelling tool. We have successfully used your product and created front-end web interfaces. Your product provides our Business Analysts the ability they have always wanted but were unable to achieve with out your solution, to close the gap between business knowledge and the developers. Our issue is we were told to not ask questions of your support persons, as we are not using your commercial offering. We have a healthcare messaging framework that requires vast numbers of business requirements that we have modelled in BonitaBPM and used the output as our web interface. I would like to think we have common ground between our organizations that would provide mutual benefit. We, Leidos, are a 23,000 person firm. We are an organization that has been providing healthcare solutions sense 1965 and we have a very strong reputation in US government and international healthcare. I would think we might be able to aid one another in our efforts. We have able to apply the original technical information we received from your staff and gained additional information and understanding as own development team members dug through your product code base. If you would like to discuss this further please let me know. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 3/5 --- ### Bonita. tool to make the BPM a marvel. - Overall rating: 5/5 - Reviewer: Daniel P. - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for unspecified - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bonita Software, a great tool to manage automated business processes. I used it frequently to practice and I loved it. It has features that help make the implementation of the process easier and lighter. #### Cons Sometimes it is slow in the process load, more than anything in the design stage. Little space for personalization, should be taken into account. --- ### I used Bonita soft in project where we need to design process from a research centre areas,workflow. - Overall rating: 5/5 - Reviewer: Maryorie Nataly V. - Verified reviewer: Yes - Product usage: Used other for less than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I like mostly is how their tools are designed, with the great variety of icons, as well as how workflow can be validated. #### Cons It´s private. Therefore, it is not convenient to acquire it if you are only going to design processes. --- ### Excellent Product - just minor Issues - Overall rating: 4/5 - Reviewer: Sean M. - Product usage: Used unspecified for unspecified - Reviewed: November 2012 - Review source details: This review was submitted organically. No incentive was offered We love the product, but as with all things there are frustrations especially in the early days, our people have been learning and moving forward two - three steps and then somethng comes along and you have to take a quick one backwards. This is one product that will go forward and I believe will become the standard to compete with. I just wish support would be easier for the open community. I will be reporting back over time on findings, regards #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 #### Pros It is wonderfully easy to use. BPMN 2.0 support is a great positive. Process design is easy though the need for connectors (background activities (AKA Database access etc.)) is great. #### Cons Open Support is down to the community and it can be slow to get a response. Groovy and JAVA knowledge are an absolute requirement. Initial documentation is easy to follow but, once you've done that, drys up quickly. We would like to see a proper developers user manual, one that is truely capable of showing off the product. I personaly hate Wiki's, they just don't do it for me. Training is expensive! Nothing more to say on that subject. --- ### Bonita review - Overall rating: 4/5 - Reviewer: Mursina B. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered We are developing a draft of course automation which is in progress but unfortunately the work is going on with load of hard disk. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A good automation tool for the workers with not much prior knowledge in programming #### Cons Heavy load on laptop which can be stop other softwares running on the machine --- ### Excellent produit - Overall rating: 4/5 - Reviewer: Emmanuel K. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Bonitasoft est merveilleux facile à utiliser, un outil de conception d’interface utilisateur. C'est une plateforme à faible coût. Il permet l'automatisation des processus une chose dont on ne peut pas passer dans une fois que l'on met à l'oeuvre #### Cons Bien qu'il soit facile et prompt à utiliser, l'augmentation de quelques fonctionnalités sera d'une grande apport --- ### Used in proyects - Overall rating: 4/5 - Reviewer: Paula R. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used other for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered pleasant #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Easy to use, has all the features needed and diagrams can be easily exported and edited #### Cons takes some time getting used to, doesn't have that many tutorials available online --- ### Good product, but needs more community support - Overall rating: 4/5 - Reviewer: Phil A. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered I am new to BonitaSoft. I have gone through the 3-hour online webinar, and the tool has lots of promise. However, we are not in a position as an institution to spend $20k a year on it. So if we want to use it, we must at least start with the community edition. That being said, it doesn't seem like a very active community. I think if you released an open-source ldap authentication module, you might spark more activity in the open source version, which would lead to more adoption of the commercial version #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 --- ### Needed a BPM Tool for workflow applications - Overall rating: 5/5 - Reviewer: Brad P. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered I was tasked with finding a BPM product to develop workflow applications. I evaluated three, of which BonitaSoft was one. Compared with the other products, Bonita was the easiest to understand and develop with. Our organization wanted to customize the forms, and Bonita was the easiest to accomplish that with. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 --- ### great product - Overall rating: 5/5 - Reviewer: Shiva R. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered easy to install and use product that is a must for BPM #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### I like Bonita..... - Overall rating: 4/5 - Reviewer: Kathy R. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered I think that some functions are explained away too quickly, (specific actors, sending emails, creating your own group), but I the software does the job, in a rather short time frame. Thank you for having an awesome customer service even for the "Community" version. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Create custom workflows for homebuilders - Overall rating: 5/5 - Reviewer: Joe P. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered Pros: Ease of use. Easy to learn. Good documentation. Cons: Not many users are using it for residential construction processes. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Excellent - Overall rating: 5/5 - Reviewer: Griff G. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered Does exactly as advertised, refreshing indeed #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- Bonita Reviews, Pros and Cons - 2026 Software Advice