Software is very intuitive to use and meets many needs within the one application. It is a great value for the amount of functionality we gain.

IGrafx works great for us to meet regulatory compliance requirements with their great software and the great support team with an extensive knowledge on the features and capabilities of their product.

I have had a great experience with iGrafx. Everyone I have communicated with from the company has been extremely helpful.

It is intuitive in using the graphics. It is full-featured, supporting all aspects of business design.

Best Process and Relationship Mapping Software.

It was easy to get started. Even if not using the app for a stretch of time I was able to pick up where I left off with little effort.

I've enjoyed the software and have had an overall positive experience with it. I use it when performing or training to RCAs, I use it to develop SOPs or work instructions.

Could use a license that is a cross between Architect and Web Diagrammer that allows limited Architect capability such as adding process objects and content.

We use iGrafx to decrease the cost per process, increase the process efficiency, reduce the complex processes to straightforward levels and model the business processes in a simple way.

User friendly with a simple layout that helps me to easily document my work. I was able to use it without even watching any video tutorial.

One things that i don't like mainly is when I am moving the flow charts it accidentally move the connecting lines within them which can cause some confusions.

IGrafx excellent product has help our organization to build many models of the organisation quickly and effectively. The Product is simple and easy to use and it enables a wide variety of model types.

It has been helpful with documenting the process flows.

IGrafx is excellent product has help us to build many models of our organizations projects like SAP and Six sigma.

I will use iGrafx to better define the business need - which helps business articulate their needs and system to modify what they planned to deliver to better meet business needs.

I am frustrated when forced to use other tools.

I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling.

Wonderful experience from contract to implementation. Great customer support and wonderful product.

I love the features and product support. For my company, the experience has been very positive.

Best Support for Implementation of Process-Based Management.

Ease of use, ability for process models to be more dynamic based on the information you can capture.

At first, the interface is intimidating and has a learning curve, if you don't receive training.

I was impressed with functionality for the price tag.

IGrafx is great for meeting the requirements of the regulation standarts.

I really like the alerts it gives you and the ability to manage a desk more efficiently.

It's been a great transition for staff with great customer support that insured our success. We were able to customize to build the best sorting and tracking by function.

Medforce is user friendly & a pleasure to use. One suggestion, while saving a document to my desktop, I would love an option that can save the same file to Patient File & Deposits & EOMB.

I can sort thing how I want by bringing columns up to the top and arrange.

I like that everyone can access any of the tasks created for another person with ease and that its easy to maneuver into the files based off of those tasks.

I can label and find what I need quickly. Most new users can navigate with ease.

This creates accountability and you don't have to worry about paperwork being lost, or someone saying they never received something because its all right there in the history.

That gets frustrating when you want to label your scans and can't then get interupted and forget to go back to label for the next person to finish the work order.

It can be frustrating as to how easy it can be to lose the little plus sign on a task in work order view when adding additional documentation.

I was a little intimidating at first but quickly is learnable.

The programs do stop and skip a lot and make it difficult to complete everything in a timely manner do to the issues.

Love the way you can set up bins and escalations that help you to move your documents through the work flow process from user to user with ease.

The ability to see all EOBs for one acct without having to go in and out of screens. Ability to print or email from any screen/tab.

We're only using CC for our customer service staff now but it's been a positive change overall.

Sometimes when we send order back to customer service they accidentally cancel or paperwork it without sending it back so they the dashboard goes away.

US Dollar

iGrafx, a leader in intelligent process management, enables the world’s largest enterprises to turn process into a competitive advantage. iGrafx Process360 Live captures and connects critical business operations for process mining, analysis, modeling, and optimization. In today’s competitive market, business leaders must align business objectives and IT systems, comply with industry regulations, automate business process, and identify and implement process efficiencies by undertaking initiatives such as RPA, Six Sigma, and Lean. 

With iGrafx, businesses connect the dots across these efforts to deliver results, improvements, and increase return on investment. Learn more by visiting www.igrafx.com. 

LongDescription

File Management

Stochastic Modeling

Sarbanes-Oxley Compliance

Operational Risk Management

Organizational Charting

Presentation Tools

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Process Change Tracking

FDA Compliance

HIPAA Compliant

Templates

Real-Time Monitoring

Workflow Configuration

Legal Risk Management

Scenario Planning

Change Management

Policy Management

ISO Compliance

Risk Assessment

Strategic Planning

Approval Process Control

Rules-Based Workflow

Knowledge Management

Disaster Recovery

Environmental Compliance

Calendar Management

Collaboration Tools

Network Diagram

Data Import/Export

Risk Management

Process Modeling & Designing

Graphical Data Presentation

Process/Workflow Automation

Risk Reporting

Audit Trail

Version Control

Internal Controls Management

Reputational Risk Management

Document Embedding

Process Control

Mobile Access

Dashboard Creation

Multi-Channel Data Collection

Risk Scoring

Compliance Management

Real Time Data

Dynamic Modeling

Design Analysis

Forms Management

Graphical Workflow Editor

Workflow Management

Discrete Event Modeling

Customization

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

IT Risk Management

Flowchart

Data Visualization

Business Process Automation

Response Management

Dashboard

Audit Management

Real Time Reporting

Customizable Branding

Compliance Tracking

Reporting/Analytics

Feedback Management

Customizable Dashboard

Ad hoc Analysis

Business Process Control

Freehand Sketch

Drag & Drop

Negative Feedback Management

Secure Data Storage

Mathematical Modeling

Archiving & Retention

Third-Party Integrations

Task Management

Auto Update

Document Management

Monte Carlo Simulation

OSHA Compliance

Search/Filter

Commenting/Notes

Role-Based Permissions

Multi-Language

Customer Journey Mapping

Web browser (OS agnostic)

No to customers are the same. Please contact iGrafx and allow us to put together a customer quote based on your business needs.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

1000+

iGrafx

In Person

Live Online

Webinars

Documentation

Videos

CommandCenter is a Business Process Management Platform that maps, monitors and optimizes the workflows of a business. Serving a wide range of industries, it has remarkable flexibility that helps increase brand visibility, enforce consistency in deliverables and track progress. Workflows can be customized to reflect all the needs of the organization.


CommandCenter is completely tailored for businesses to allow total control over operations and analytics for increased productivity. With its built-in analytics reports, dashboards and customizable views, all employees and team members are kept up-to-date regarding the status of projects. Additionally, CommandCenter helps ensure that the highest priority work is addressed first by production and management teams, which eliminates operational waste.


The software includes features like automated work assignments, comprehensive tools to adjust access rights, automatic task creation and compatibility with all other Medforce applications. Alerts and escalations regarding projects can be generated for users, creating transparency throughout the organization.



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