NetSuite OpenAir vs PayPal

RATING:

4.0

(39)

NetSuite OpenAir has 39 reviews and a rating of 4 / 5 stars vs PayPal which has 24003 reviews and a rating of 4.67 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (39)
Ease-of-Use
3 / 5
4.5 / 5
Value for Money
3.5 / 5
4.5 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
3.5 / 5
4.5 / 5
Last Review Written
November 23, 2023
May 8, 2023
Pros/Cons
  • Pros

  • Tracking project progress and time is the only thing this is good for. Heaven forbid you forget something and you have to start all over.
  • The software is fairly streamlined to be able to move quickly and process recurring tasks in such a way that non-accounting staff can be comfortable in the UI too.
  • Cons

  • If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.
  • The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client.
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  • Pros

  • What I liked most about this software was definitely the customer service. They were excellent in helping solve my issue and in a timely manner.
  • Easy to use and acceptable by tons of merchants/sellers. I also appreciate their support, as they have helped me resolves issues promptly.
  • Cons

  • I don't like the dispute process for disputing charges for orders not received. I have had many times when i did not receive product or received not of quality product and was unable to get a refund.
  • The two things I hate about PayPal is its account limiting and favoring buyers disputes over sellers. This has promoted so much fraud.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos