Software is very intuitive to use and meets many needs within the one application. It is a great value for the amount of functionality we gain.

IGrafx works great for us to meet regulatory compliance requirements with their great software and the great support team with an extensive knowledge on the features and capabilities of their product.

I have had a great experience with iGrafx. Everyone I have communicated with from the company has been extremely helpful.

It is intuitive in using the graphics. It is full-featured, supporting all aspects of business design.

Best Process and Relationship Mapping Software.

It was easy to get started. Even if not using the app for a stretch of time I was able to pick up where I left off with little effort.

I've enjoyed the software and have had an overall positive experience with it. I use it when performing or training to RCAs, I use it to develop SOPs or work instructions.

Could use a license that is a cross between Architect and Web Diagrammer that allows limited Architect capability such as adding process objects and content.

We use iGrafx to decrease the cost per process, increase the process efficiency, reduce the complex processes to straightforward levels and model the business processes in a simple way.

User friendly with a simple layout that helps me to easily document my work. I was able to use it without even watching any video tutorial.

One things that i don't like mainly is when I am moving the flow charts it accidentally move the connecting lines within them which can cause some confusions.

IGrafx excellent product has help our organization to build many models of the organisation quickly and effectively. The Product is simple and easy to use and it enables a wide variety of model types.

It has been helpful with documenting the process flows.

IGrafx is excellent product has help us to build many models of our organizations projects like SAP and Six sigma.

I will use iGrafx to better define the business need - which helps business articulate their needs and system to modify what they planned to deliver to better meet business needs.

I am frustrated when forced to use other tools.

I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling.

Wonderful experience from contract to implementation. Great customer support and wonderful product.

I love the features and product support. For my company, the experience has been very positive.

Best Support for Implementation of Process-Based Management.

Ease of use, ability for process models to be more dynamic based on the information you can capture.

At first, the interface is intimidating and has a learning curve, if you don't receive training.

I was impressed with functionality for the price tag.

IGrafx is great for meeting the requirements of the regulation standarts.

Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.

When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.

Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.

UI is clean and user friendly (customizable to a sensible extent). Contains useful metrics that are easy to configure and gain reports from.

Jira helped us with good data. We are also utilizing Jira's excellent searching, dashboarding and API functionality to feed data to other systems and drive changes beyond just customers.

We've loved using Service Desk as it has filled a need that we have had on our team for a while and allows us to stay within the Jira suite of tools.

I find the UI of Jira Service Desk very clean and modern compared to other service desks software on the market.

For our use case, we have seen the power of exposing API endpoints, setting up user guides, and onboarding documentation that is easily and quickly available for those who need to consume it.

I am really satisfied with Jira Service desk, now my customer incidents are in order and easy to track.

Good for starting, when you increase complexity you need to mode to a different solution.

So easy customized and really helpful for improvement working process. Very recommended to using this.

Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).

Given the time and money, I'd say it could be great if I implemented it myself.

A great product at a reasonable price point. This review is for the Cloud version.).

The Service Management tool for Atlassian is a great option for medium to large teams. One of my favorite things about this is the customizable options for all areas of the tool.

Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.

The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.

I like the notifications when tasks are assigned or completed. It's a good motivator when you see your sprint completed.

No advanced roadmaps (premium feature) in next gen projects. Automations are bad, tickets custom fields are sometimes not uderstood by the automation.

I do not work directly on the systems team so on the side of requesting ticketing, I have yet to find a negative part of this software.

Perfect for tracking your daily and weekly tasks. Great to work with in a team project.

The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it.

I feel confident that our systems team will be able to effectively take care of our requests without the hassle from having to coordinate emails.

We love how it integrates with our our project tracking and documentation tools: Jira and Confluence. The price jump from 3 agents to 4 is substantial.

Tool does its job with facilitating the issue management and reporting process. Ability to upload related documents, comment, and track statuses through resolution.

I most like Jira because it has given our office the ability to prioritize needed projects from team members.

Easy tracking and escalation is enable where the support teams can track and provide resolution by prioritizing the service requests.

The front end UI for customers/users is really straight forward. The integration with active directory has been helpful for user access too.

Initial pricing is attractive. A decent plugin community fills some gaps, but be expected to pay on top of the initial JSD pricing.

US Dollar

iGrafx, a leader in intelligent process management, enables the world’s largest enterprises to turn process into a competitive advantage. iGrafx Process360 Live captures and connects critical business operations for process mining, analysis, modeling, and optimization. In today’s competitive market, business leaders must align business objectives and IT systems, comply with industry regulations, automate business process, and identify and implement process efficiencies by undertaking initiatives such as RPA, Six Sigma, and Lean. 

With iGrafx, businesses connect the dots across these efforts to deliver results, improvements, and increase return on investment. Learn more by visiting www.igrafx.com. 

LongDescription

File Management

Stochastic Modeling

Sarbanes-Oxley Compliance

Operational Risk Management

Organizational Charting

Presentation Tools

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Process Change Tracking

FDA Compliance

HIPAA Compliant

Templates

Real-Time Monitoring

Workflow Configuration

Legal Risk Management

Scenario Planning

Change Management

Policy Management

ISO Compliance

Risk Assessment

Strategic Planning

Approval Process Control

Rules-Based Workflow

Knowledge Management

Disaster Recovery

Environmental Compliance

Calendar Management

Collaboration Tools

Network Diagram

Data Import/Export

Risk Management

Process Modeling & Designing

Graphical Data Presentation

Process/Workflow Automation

Risk Reporting

Audit Trail

Version Control

Internal Controls Management

Reputational Risk Management

Document Embedding

Process Control

Mobile Access

Dashboard Creation

Multi-Channel Data Collection

Risk Scoring

Compliance Management

Real Time Data

Dynamic Modeling

Design Analysis

Forms Management

Graphical Workflow Editor

Workflow Management

Discrete Event Modeling

Customization

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

IT Risk Management

Flowchart

Data Visualization

Business Process Automation

Response Management

Dashboard

Audit Management

Real Time Reporting

Customizable Branding

Compliance Tracking

Reporting/Analytics

Feedback Management

Customizable Dashboard

Ad hoc Analysis

Business Process Control

Freehand Sketch

Drag & Drop

Negative Feedback Management

Secure Data Storage

Mathematical Modeling

Archiving & Retention

Third-Party Integrations

Task Management

Auto Update

Document Management

Monte Carlo Simulation

OSHA Compliance

Search/Filter

Commenting/Notes

Role-Based Permissions

Multi-Language

Customer Journey Mapping

No to customers are the same. Please contact iGrafx and allow us to put together a customer quote based on your business needs.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

1000+

iGrafx

In Person

Live Online

Webinars

Documentation

Videos

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. 


IT is in the midst of rapid transformation to build capabilities that enable quick delivery of great services while managing cost and risk. But old ways of working constrain progress. Rigid processes limit team agility. Disparate, disconnected tools interrupt the flow of information and hinder good decision-making. With Jira Service Management, teams can: 


- Manage work across teams on one platform 


- Enable employees and customers to quickly get the help they need with a self-service portal


- Respond, resolve and continuously learn from incidents


- Innovate faster with automated change risk assessments, advanced approval workflows


- Gain visibility into infrastructure and understand service dependencies


- Set up advanced SLA metrics and report on performance in real-time


- Configure automated rules so users can streamline repetitive tasks and agents can get more done


With over 1000+ integrations on Atlassian Marketplace, including CircleCI, Jenkins, AWS, and more, Jira Service Management can be easily customized to fit any team’s needs.

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

Status Tracking

Email Alerts

Customer Segmentation

IT Asset Management

Customer Service Analytics

Contract/License Management

License Management

Project Management

Procurement Management

Supports Agile

Customizable Fields

Automated Routing

Assignment Management

Problem Management

Remote Monitoring & Management

Help Desk Management

Cost Tracking

Service Reporting

Capacity Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Text Editing

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Client Portal

Social Media Integration

Real-Time Updates

Email Management

Free for up to 3 agents
7 day free trial of paid plans
Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price
Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price
Enterprise plans are also available, billed annually.

iGrafx vs JIRA Service Management

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