LiveAgent

XCALLY

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Ratings & Reviews

Overall Rating

4.68 / 5 (911)

4.83 / 5 (77)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

5.0 / 5

Last Reviewed

June 1, 2020

May 4, 2020

Pros/Cons

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • Excellent customization. Very flexible options.

  • Cons

  • Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.

  • The interface could use some additional options with potentially a more modern style, but otherwise works very well.

  • Pros

  • Easy to use, well supported, new capabilities. Configurations are intuitive and the product is versatile

  • Very easy to integrate with existing systems and use aswell

  • Cons

  • Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.

  • There are not many cons that I mention in this review. However, I need more friendly interface of this system.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots