I really appreciate Twilio and it is always a pleasure to use it in our projects.

Their documentation is outstanding and they've build a lot of UI based tools on their website to setup fairly complex workflows without having to code.

Great API / info available for a quick dive into getting something up and running. Also a free trial / credits to test it out.

It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.

The most difficult piece to set up was routing of multiple channels to the same agents.

The reject/failure level above 50% is unacceptable and makes it too expensive.

Easy to set up, extensible, supports a variety of programming languages and interfaces, pricing is easy to understand, excellent free trial that allows for testing of most features.

A great way to reduce communication bills with excellent support to go with it.

When there is some error with the sms sending (due to integration issues or other), the errors are not very intuitive and may take some time to nail out the issue.

I am very satisfied with how little text messages cost, and the ease of integration.

Amazing text messaging automation for non-developers.

This is a super easy to use tool to set up a virtual, multi channel contact center. Stop is a breeze, and the app is highly reliable.

The only and reason I love Twillio is because it integrates seamlessly with the software my company creates. Customer service is excellent but you will not be reaching out often.

The prices are super reasonable, and the tutorials are really helpful in getting things integrated into our existing systems (built with django).

Everything is well-documented, and their APIs in the various programming languages they support are easy to understand and very stable.

The customer service is superb they help me immediately if i face any issue.

When you first start using them you can get lost in the documentation before understanding how it is setup.

As we've done so they almost always have a solution for what we want to do. Additionally I do want to give their support two thumbs up - they've always been fantastic.

Getting the logs is a bit difficult. The logs are not retained and it is not possible to ascertain whether they are viewed or being sent to spam box.

Good documentation, great ready examples/code found readily online and tons of integration possible.

This platform is the best you can find to extend notification and collaboration using traditional communication devices.

Create your own solution. Great to integrate with, easy to use and can do anything you want it to.

I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.

We've loved using Twilio - it's able to handle a lot of different projects. The documentation is great and the costs are relatively cheap.

Fantastic experience with a supportive vendor. I would highly recommend to other organizations.

It takes 48 hours to increase your quantity of texts. You're killing me, smalls.

I got this to do SMS through an API, it works awesome. I am extremely excited to try out the Studio to build an IVR.

Within 10 minutes, I was sending test messages to myself. Very fair pricing model per message and excellent customer support (almost too good).

I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily.

It also provides good features for SEO like bulk messaging and any other APIs that could be very much helpful especially at cheaper rate.

Overall has great capabilities to use and help with streamlining workflow.

The programmers behind the software seem to understand exactly the features needed to manage an outreach team of dialers.

So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business.

I normally don't do reviews on any company but I wanted to take a moment here because this has been a long standing business relationship and the team at calltools are very good to work with.

The small screens within the dialer throws people off sometimes. The CRM system is a bit confusing at times.

Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own.

Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best.

Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field.

A truly effective piece of software that gets the job done.

Nothing at all whatsoever was wrong with this dialer.

I cannot think of anything bad tp say in all honesty.

Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

I find its very user friendly and provides many options to implement for calling / tracking etc.

Great price, high quality phone calls, call recording, easy to use. It's like mojo dialer and callrail built into one only the price is better and you can send and receive calls, texts, voicemails.

The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.

Just reach them it's the best thing you can do for your company's future.

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company.

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities.

US Dollar

Twilio is the worlds leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. Whether it's adding new communication channels, creating custom workflows, or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them.

LongDescription

AB Testing

Text-to-Win

Call Tagging

Shortcodes

Status Tracking

Prototype Creation

Big Data Analytics

Device Management

Mobile Alerts

Performance Management

Automated Responses

Mass Texting

Access Controls/Permissions

SMS Messaging

Scheduled Messaging

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Call Recording

Call Logging

Collaboration Tools

On-Demand Recording

2-Way Messaging

Call Center Management

ROI Tracking

Campaign Segmentation

Call Routing

Mobile Coupons

Application Development

Text to Speech

Recording

Contact Management

Audio/Video Conferencing

Outbound Call Center

Compliance Management

Voicemail Transcription

Inbound Call Center

Call Scripting

Mobile Keywords

Phone Key Input

Configuration Management

Queue Management

Unified Communications

Call Conferencing

Multiple Scripts

Workflow Management

Message Personalization

Connectivity Management

Data Collection

Event Triggered Actions

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Reminders

Fax Management

Real-Time Chat

Chat/Messaging

Visualization

Manual Dialer

Alerts/Escalation

Reporting/Analytics

Polls/Voting

Scheduled Recording

Voice Customization

Video Conferencing

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Live Chat

Campaign Management

Data Management

SIP Trunking

For Small Businesses

Online Voice Transmission

Automated Routing

Multi-Channel Communication

Call Tracking Metrics

VoIP Connection

Automatic Outbound Dialer

Automated Attendant

Pricing to make calls starts at 2 Cents/minute.
Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Twilio

In Person

Live Online

Webinars

Documentation

Videos

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers.

CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. 


Unleash the full potential of your contact center today with CallTools.

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