Akeneo Product Cloud vs DocuPhase

RATING:

4.7

(39)

Akeneo Product Cloud has 39 reviews and a rating of 4.74 / 5 stars vs DocuPhase which has 85 reviews and a rating of 4.47 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (39)
4.5 (85)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
November 5, 2023
May 2, 2024
Pros/Cons
  • Pros

  • PIM has a lot of useful features especially designed keeping the users in mind. The frequent updates and improvements enhance the tools quality.
  • The ability to import data from nearly any source we already have- The organization of product data- Inclusion of product images- Integration with our DAM.
  • Cons

  • It's hard to understand, you must study the guides. It doesn't have a free hosted version.
  • My biggest complaint is that we used an implementation partner; after going through the setup of our environment, it seemed to me that we could handle 90% of the tasks ourselves.
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  • Pros

  • I like the ease of this program. Training is extremely simple for a program like this and document retrieval is super fast.
  • Product documentation storage works well along with the revision functions. Support for software is on point with a very friendly support staff.
  • Cons

  • Wait is too long for iDatix customer support, bad for keeping day to day business afloat.
  • The software should be made to recognize duplicate entries. It does not prevent duplicate entries which wastes time once the error is found.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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6 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos