ONEsite vs Zendesk

ONEsite has 20 reviews and a rating of 4.20 / 5 vs Zendesk which has 2403 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.20 / 5 (20)

4.35 / 5 (2,403)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

August 13, 2020

October 19, 2020

Pros/Cons

  • Pros

  • I loved how easy it was to use and understand. I also like how user friendly it is. The thing I like most is that it will tell you who and when any changes are made.

  • It's not overly complicated. has a lot of features we're not using. Excellent tech support the few times I've had to use them.

  • Cons

  • My least favorite thing about ONEsite is that is locks at the end of the month so sometimes it is hard to check ledgers and what is due.

  • The interface is a little old school, and the load time can be a bit slow sometimes, forcing waits on processes.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2020

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux