I dislike the length of time it takes to get to a complete resolution on issues that are found in the software.

Having the ability to customize reports and letters, as well as track data and due dates, is so beneficial. The CGC staff is certainly worth commenting on.

ECMS is updating the software constantly to provide the customer with the best product. The menu options are very organized, giving you the ability to navigate quickly and efficiently.

For me the best feature about the software is the Reporting. Every construction ERP that we reviewed  did not have a powerful Biz Intelligence reporting writing tool.

The system need a custom installation and very difficult to try to understand.

The customer support has remained strong. CGC modules we like best are Accounts Payable, Document Imaging and Workflow routing, IBM software maintenance program, General Ledger, Data Inquiry.

We have been using  eCMS since it was CMS, we are fairly familiar with the system. Introduction browser as interface did add and open more windows and we are happy with it.

I have used this for 11 years and love everything about it from billing to check writing to reporting.

ECMS is an excellent out of the box solution that doesn't take a handful of programmers to develop and setup.

Their customer support is amazing. So knowledgeable, helpful and kind.

All of our Job Costing data flows back into the Estimating Department to continue the cycle of successful project bidding.

CGC's commitment to constant improvement, as well as it's customer's needs, has yielded a product that continues to evolve.

Its ability to handle imaging smoothly and effortlessly is still what sets it apart from the competition.

Solid ERP system with excellent data imaging capability and customer support.

User Friendly, Comprehensive ERP Construction Software.

Computer browser restrictions has limited some functionality over the years but is soon going away in the new anticipated release.

I have to manage our projects through a variety of stages in order to be successful and this ERP allows me to do that with ease.

Visibility and accessibility of actual Job Cost is straight forward and easy to use for project management and accounting staff. We upgraded to eCMS4.1 in October 2018.

Their customer support is always great and gets us answers and help quickly. With even more new features coming soon, it will only make our investment in eCMS even more valuable.

You need to make sure it is configured to meet your needs as a company. If it's not done right the first time, it could be painful going back and changing the way the system operates.

We are very happy with the integration of the accounting and project management sides of the software. Integration is key for our efficiency.

We have been using eCMS on the cloud version for almost 10 years. The reliability and flexibility of eCMS is excellent.

Experience has been good overall, It's a stable platform that can do may things required of a construction software package, and can do it all under one system.

It has been an amazing resource for acquiring and organizing our leads and the calendar and note taking ability is unmatched.

The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.

Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.

Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.

This is such an amazing application and customer support on this product is amazing.

I LOVE THAT WE CAN ACCESS FROM ANYWHERE. WOULD LOVE TO INCORPORATED FOR THE FULL STAFF BUT IS BEING USED FOR CERTAIN STAFF ONLY.

The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good.

Great product for the price. Easy of use and being compatible with other CRM programs, makes it a winner for our company.

My overall experience has been one filled with struggle and frustration.

I really loved the software and recommended it to many of my customers and they are happy with it for months now.

We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.

It is useful for business purpose as it helps maintaining connection with clients and helps to build great customer relations.

I have used other platforms, however there is something very user friendly about this solution, the customer support team and extremley helpful and on hand to answer any enquiries they are patient.

The integration is really awesome, also tracking the invoices and payment really impressive, just I'm not totally satisfied with​ the interface.

Reporting part is also good as compared to other clients, apart from this it analytics capabilities are also awesome.

You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.

The reporting system of this software is the best thing I like most about this software. The format of reporting is the best thing.

Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool.

Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.

It’s great to have such an amazing chat support. Overall I’m loving this database and all of its functions.

I love the free account and so does my team. It’s easy to use (once setup) and customer service has always been great.

This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm.

This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing.

This is a good software to use for the beginners, support is awesome and compared to other alternatives in the market this is pocket friendly as well.

India customer service that can be hard to understand, the use of CRM platform can be confusing and disjointed.

Misleading information during the trial phase. Always upselling their useless apps through Zoho one.

Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.

Great features, great integrations, nice price. Good instructions, and even a full course on Linkedin Learning.

The UI is so confusing that I had trouble discovering the features that I needed.

Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is.

Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads.

The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great.

The calendar is pretty good, it has a very good and constant feedback, graphs and charts are really useful.

We are happy overall with the Zoho experience. It is perfect for us to collect sales data and to see graphically where we are for the year.

It is super user friendly and customizable to fit your needs. It allows you to really connect with your customers - with ease.

US Dollar

eCMS offers a comprehensive suite of software applications that help commercial contractors manage all aspects of their financials and operations. eCMS is specifically built for the construction industry delivering users business process automation and real-time access to critical integrated data. 

eCMS construction management software applications address the entire project lifecycle from cost accounting, payroll, reporting to project-wide communication, content management, supply chain, field service, project management and more. 

eCMS ERP leverages embedded Business Intelligence (BI) & Analytics for real time decision-making and is supported by embedded enterprise-level content management, workflow, mobile forms and other productivity tools. Users access eCMS applications through a secure web browser on any device anywhere and anytime. 

Keeping everything in one place, eCMS users connect and collaborate with anyone leveraging a single platform that is cloud hosted in highly secure, professionally-managed, reliable Tier III, SOC-compliant cloud data centers with 99.9% uptime. 

Since 1981, CGC has been proudly serving mid-to-large general, heavy highway/civil, specialty contractors, 20% of CGC being on top of ENR lists, and 9% of CGC clients being 500M+ in revenues. 

Computer Guidance’s professional services and customer success teams accompanied by a variety of customer programs and resources ensure greater adoption, usage and value for every client.



LongDescription

Forecasting

HR Management

Purchase Order Management

User Management

Subcontractor Management

Permit Management

Access Controls/Permissions

Data Synchronization

Job Costing

General Ledger

Real-Time Monitoring

Contract/License Management

Financial Management

Timesheet Management

Project Management

Data Extraction

Projections

Collaboration Tools

Data Import/Export

Offline Access

Accounting

Self Service Data Preparation

Version Control

Content Management

Overrun Reporting

Project Time Tracking

Budget Tracking

Mobile Access

Planning Tools

Fixed Asset Management

Real Time Data

Commercial

RFI & Submittals

Forms Management

Workflow Management

Project Accounting

Email Management

Budgeting/Forecasting

Visual Analytics

Activity Dashboard

Alerts/Notifications

Time & Expense Tracking

Accounts Payable

Contractor Management

Cash Management

Billing & Invoicing

Accounting Integration

Budget Control

Dashboard

Asset Lifecycle Management

Reporting/Analytics

Trend Analysis

Accounts Receivable

Payroll Management

Equipment Tracking

Supplier Management

Customizable Forms

Job Tracking

Quotes/Estimates

Construction Breakdowns

Change Order Management

Project Estimating

Document Management

Search/Filter

Integrated Business Operations

Compliance Management

For AEC Industry

Qualification Tracking

Contractor Database

Financial Reporting

Web browser (OS agnostic)

Please contact Computer Guidance Corporation for pricing details. The software is priced per user per app

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

eCMS

In Person

Live Online

Webinars

Documentation

Videos

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.


Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.


Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.



Commenting/Notes

Third-Party Integration

Real-Time Analytics

Engagement Tracking

A/B Testing

Rewards Management

Content Delivery

Cataloging/Categorization

Website Analytics

Sales Analytics

Customer Surveys

Multi-Channel Marketing

Business Card/Badge Scanning

Surveys & Feedback

Social Marketing

Meeting Management

Internal Chat Integration

Text Analysis

Product Catalog

Mobile Alerts

Lead Capture

Performance Management

Email Alerts

Customizable Reports

Document Storage

Proposal Generation

Activity Tracking

Customer Segmentation

Progress Tracking

Drip Campaigns

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Task Scheduling

Marketing Calendar

Calendar/Reminder System

Relationship Tracking

Transaction History

Incentive Management

Lead Distribution

Multi-Campaign

Pipeline Management

Communication Management

Customer Accounts

Customer Database

Team Assignments

Calendar Management

Goal Management

Free Edition  (CRM for entrepreneurs) - Forever free upto 3 Users.

Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually).

Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually).

Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually).

Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

eCMS vs Zoho CRM

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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