In the months since the pandemic began it has become increasingly difficult to speak to a person at the contact center however and the tier system they use to escalate issues is inefficient.

Audio quality is very good. Log in credentials easy to follow.

It's reliable and not experienced any interruption in service. Agent Workspace is a nice upgrade.

We reach out to support once in a blue moon since 8x8 is so easy to use. Although we primarily use the desktop account center, we have been increasingly been using the phone app to work from home.

I like that it is internet-based so no need for expensive wiring, easy to move, the ability to forward the phones to a cell phone especially in an emergency, and it allows me to track calls.

Lastly, the cost is also unbeatable. We've enjoyed a years long business relationship with 8x8 and will continue to do so.

Our company uses 8x8 messaging and I really enjoy it. It's seamless, there is an app, it's easy to use.

It is also affordable and flexible in terms of pricing. 8x8 is easy to operate and is very scalable.

What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible.

Our main line number was suddenly ringing on 1 person's extension instead of going through call distribution. Service people had no clue and gave instructions based on a different platform.

My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD.

I can pull call reports for any phone extension or ring group in seconds. Customer support is easy to get a hold of and our sales rep always answers back within 24 hours.

8x8 is great to use to facilitate communication between techs and office staff and office staff and customers.

Customer service was worse than horrible. Always offshore call centers reading scripts.

I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our office number and not my cell.

Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections.

I wouldn't be able to log in sometimes for 15 minute increments and that was frustrating have to troubleshoot the problem.

Very complete software package, having an integrated dialer, lead management and reporting tool is awesome.

It was good to handle the information and the disposition was easy to do with keyboard shortcuts.

Pretty good phone system and allows me to do my job smoothly.

Their support is second to none, I dealt with their support team many times and I have to say I was very pleased with their willingness to help.

The interface is intuitive both to support and end user. The organization capabilities and download file types help me accomplish my tasks with relative ease.

Simplicity of use, attentive client services, a multiple suite of options available and extremely cost effective with a substantial ROI.

I would recommend the tool to anyone who is interested.

I like how easy it was to install on my computer, after the company sent it to me to start working.

This cloud contact center has the best dialing features for sales teams, so if you are looking to make more sales with your team and in search of a CCaaS platform for this a good one.

Very dependable service, great customer support.

The interface of the software is easy to read and understand. Easy to navigate around.

There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

This software is very user friendly. It assures that my day runs smooth and is very easy to navigate.

This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy.

This was a very good, affordable option and has excellent reporting availability. It does not have great connectivity.

I've had them blame my OS being too old, too new, the wifi is too slow, I updated to fast. The reality is that five9 is the only software that has trouble running on my 2019 Macbook pro.

Great integration and features. Everything you can ask for in a suite of applications.

We like the ease of use for the user, and manager. The system tutorials are very good, this helps the manager and user alike.

I like how easy it is to utilize, and the ability to quickly start using the service once it has been installed on a desktop.

The application is an excellent tool for calls processing, it also makes it easy to handle the job.

Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills.

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.

Loved it, it simple easy implementation was great, easy for the end users and easy on integrations with other systems.

Now for the last four months we have been plagued with issues. Forced log outs, cant log back in.

I like that it identifies the callers coming through.

The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly.

The system is, sadly, a huge pain on the admin and user side. Even as an admin, you had to call to make the smallest change.

They provide business solutions on a reasonable price.

It's very bad to think you've lost a call when one side or the other was just muted. You potentially leave a cell.

The customer service was excellent; they were attentive and readily available. You could listen live to calls, recordings, etc. to aid in complaint resolution.

US Dollar

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization.
8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.


LongDescription

Real-Time Analytics

Call Transfer

Quality Management

Performance Management

Customizable Reports

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Auto-Dialer

Call Recording

Automated Routing

Call Center Management

Progressive Dialer

Call Routing

Outbound Call Center

Real-Time Data

Inbound Call Center

Call Scripting

Multi-Channel Communication

Queue Management

Predictive Dialer

Computer Telephony Integration

Manual Dialer

Alerts/Escalation

Real Time Reporting

Reporting/Analytics

Monitoring

Call Monitoring

Third-Party Integrations

Live Chat

Campaign Management

Automatic Outbound Dialer

Labor Forecasting

Performance Metrics

For Call Centers

Employee Scheduling

Speak with an expert for the best pricing

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

201-500

501-1000

1000+

8x8 Contact Center

In Person

Live Online

Webinars

Documentation

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. 


Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. 


The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. 


Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. 


The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.



Support Ticket Management

Call Tagging

Employee Management

Online Voice Transmission

Surveys & Feedback

Multi-Channel Management

Text Analysis

Customer Segmentation

SMS Messaging

Employee Reward Programs

Sentiment Analysis

Voice Mail

Blended Call Center

Lead Distribution

Knowledge Management

Communication Management

Multiple Scoring Models

Customer Database

Call Logging

Screen Recording

Integrations Management

Collaboration Tools

On-Demand Recording

Call Disposition

Data Import/Export

Call List Management

File Transfer

Process/Workflow Automation

Lead Generation

Self Service Portal

Call Queues

Text to Speech

Recording

Customer Experience Management

Lead Management

List Management

Multi-Channel Data Collection

FCC Compliance

Survey/Poll Management

Call Scheduling

Phone Key Input

Call Reporting

KPI Monitoring

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Multiple Scripts

Workflow Management

Email Management

Call Screening

Campaign Specific Caller ID

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Data Visualization

Real-Time Chat

Chat/Messaging

Customizable Templates

Interaction Tracking

Dashboard

FTC Compliance

Real-Time Reporting

Chatbot

Power Dialer

Contact Database

Scheduled Recording

Trend Analysis

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

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