The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center.

Detailed training from the team has really been outstanding.

Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer.

I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent.

The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service.

The exhaustive list of features that are available. The ease in which the software was integrated with the CRM App.

Customer service is slightly difficult due to the time change but we do always get an answer. We appreciate the ease of using this program on a computer and not needing an actual phone.

Ownership of the account manager is fabulous. Support for initial training is also very good.

We are hopeful of the Zenoti partnership as we use that program as well.

Overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.

Still has limited functionality. Agents cannot monitor them selfs at all levels.

However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent.

It has been a good experience and the team has been very responsive and able to solve any issues right away.

No segregation of Missed calls. Have been asking this for last 1 year, but no result.

Amazing product, great support team and excellent dashboards.

Easily integrated with SugarCRM  BPM360 that we use.

The ease of use is the best thing that we liked about the product.

I has integrated well with our CRM and has been easy to use and change as needed.

Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

Time to time service , good support , nice communication.

I really appreciate Twilio and it is always a pleasure to use it in our projects.

Their documentation is outstanding and they've build a lot of UI based tools on their website to setup fairly complex workflows without having to code.

Great API / info available for a quick dive into getting something up and running. Also a free trial / credits to test it out.

It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.

The most difficult piece to set up was routing of multiple channels to the same agents.

The reject/failure level above 50% is unacceptable and makes it too expensive.

Easy to set up, extensible, supports a variety of programming languages and interfaces, pricing is easy to understand, excellent free trial that allows for testing of most features.

A great way to reduce communication bills with excellent support to go with it.

When there is some error with the sms sending (due to integration issues or other), the errors are not very intuitive and may take some time to nail out the issue.

I am very satisfied with how little text messages cost, and the ease of integration.

Amazing text messaging automation for non-developers.

This is a super easy to use tool to set up a virtual, multi channel contact center. Stop is a breeze, and the app is highly reliable.

The only and reason I love Twillio is because it integrates seamlessly with the software my company creates. Customer service is excellent but you will not be reaching out often.

The prices are super reasonable, and the tutorials are really helpful in getting things integrated into our existing systems (built with django).

Everything is well-documented, and their APIs in the various programming languages they support are easy to understand and very stable.

The customer service is superb they help me immediately if i face any issue.

When you first start using them you can get lost in the documentation before understanding how it is setup.

As we've done so they almost always have a solution for what we want to do. Additionally I do want to give their support two thumbs up - they've always been fantastic.

Getting the logs is a bit difficult. The logs are not retained and it is not possible to ascertain whether they are viewed or being sent to spam box.

Good documentation, great ready examples/code found readily online and tons of integration possible.

This platform is the best you can find to extend notification and collaboration using traditional communication devices.

Create your own solution. Great to integrate with, easy to use and can do anything you want it to.

I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.

We've loved using Twilio - it's able to handle a lot of different projects. The documentation is great and the costs are relatively cheap.

Fantastic experience with a supportive vendor. I would highly recommend to other organizations.

It takes 48 hours to increase your quantity of texts. You're killing me, smalls.

I got this to do SMS through an API, it works awesome. I am extremely excited to try out the Studio to build an IVR.

Within 10 minutes, I was sending test messages to myself. Very fair pricing model per message and excellent customer support (almost too good).

I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily.

It also provides good features for SEO like bulk messaging and any other APIs that could be very much helpful especially at cheaper rate.

Overall has great capabilities to use and help with streamlining workflow.

US Dollar

CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls.


CloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications.


CloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures.



LongDescription

Call Transfer

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Call Routing

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Survey/Poll Management

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Queue Management

Multiple Scripts

Predictive Dialer

Campaign Specific Caller ID

Computer Telephony Integration

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Manual Dialer

Multiple Parties

Alerts/Escalation

Power Dialer

Open Database Design

Reporting/Analytics

Monitoring

Voice Customization

Preview Dialer

Call Monitoring

Campaign Management

Please contact Cloudagent for a custom quote based on your needs.

Phone Support

24/7 (Live Rep)

51-200

201-500

501-1000

1000+

CloudAgent

Live Online

Documentation

Twilio is the worlds leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. Whether it's adding new communication channels, creating custom workflows, or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them.

AB Testing

Text-to-Win

Call Tagging

Shortcodes

Status Tracking

Prototype Creation

Big Data Analytics

Device Management

Mobile Alerts

Performance Management

Automated Responses

Mass Texting

Access Controls/Permissions

SMS Messaging

Scheduled Messaging

Collaboration Tools

On-Demand Recording

2-Way Messaging

ROI Tracking

Campaign Segmentation

Mobile Coupons

Application Development

Recording

Audio/Video Conferencing

Compliance Management

Voicemail Transcription

Mobile Keywords

Configuration Management

Unified Communications

Call Conferencing

Workflow Management

Message Personalization

Connectivity Management

Data Collection

Event Triggered Actions

Alerts/Notifications

Reporting & Statistics

Reminders

Fax Management

Chat/Messaging

Visualization

Polls/Voting

Scheduled Recording

Video Conferencing

Purchasing & Receiving

Archiving & Retention

Third-Party Integrations

Live Chat

Data Management

SIP Trunking

For Small Businesses

Online Voice Transmission

Automated Routing

Multi-Channel Communication

Call Tracking Metrics

Automatic Outbound Dialer

Automated Attendant

Pricing to make calls starts at 2 Cents/minute.
Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

CloudAgent vs Twilio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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