Great interface to do audits, and also good features to get the transcripts a swell of a call recording - helps to bridge the gap betwen AI and manual audits as well.

It was a good experience as of now the team was available whenever we wanted any help from them they have assisted us with utmost sincerity and dedication.

Positive criticsm regarding my conversations is one of the best thing as i personally believe theres always  room for growth.2. Easy to use and easy to recover data, No data is ever messed up.3.

Lack of live audits- enabling users to hear live calls and give real time feedbacks, more of accuracy on AI insights to bridge the gap on manual and ai audits.

The productivity of our evaluation has significantly risen thanks to the benefit of having AI integrated into your program.

Its an excellent Platform to analyze the conversation between customers and employee and to improve the areas of concern.

Best platform for me to feature and focus on what exactly i am looking for, pretty much time saving, have multiple filter option that really helps me capture the data i require.

For anyone trying to improve their customer relationships, I highly recommend Convin. It's an effective tool that enables you to concentrate on what's working and improve the parts that require it.

It has been a great experience so far using the convin tool, especially the support team.

There may be slight delays from time to time, but overall, login troubles are rare, occuring only once a month.

Convin has completely transformed our team. The ease with which it may be integrated with other software is great.

Comprehensive auditing capabilities2. User friendly interface3.

Recognizing important words/phrases that will allow us to determine which calls require further investigation.

Convin is easy to integrate with other softwares and improves the call quality  and even the customer support is upto the mark.

Customer support is fantastic. Convin assists me in improving call flows, quality performance, call control, and providing better customer service.

Some times the tool will lag and we have to depend on the convin's team a lot for their assistance.

Convin helps me with call audits with ease, transcripts helps me save my time while aduting , convin score helps me understand the jist of call auditemail responses for call audits to coaches.

The ability to effortlessly connect with different systems for calls has streamlined our processes, and the product's UX design is both intuitive and impressive.

Overall experience has been extremely great. The way the onboarding was done by the Convin team along with handling and understanding of our business needs is very good.

Convin has eaze upo the job of auditing and helped save time to look into detailed call flow and transcriptAlso the suggestion of key work area's Does help in understanding detailed.

As far as it goes it is well and good the team has been supportive and co-operative and they have resolved all the technical and business requirements requested by us.

Its AI based intellect helps you to discover all the pain points from the consultations which helps the coaches to enhance their consultation quality with the help of this software.

For my company, I'm dealing with a lot of consumer questions and pricing concerns. I've seen the value in sending feedback to my manager and having it updated in convin in real time for instant usage.

The great customer service provided during implementation and use is fantastic. Weekly calls have increased my awareness of what is going on with the team's utilization of the Convin.

The best part of using Convin is you can use it for your day to day activity for audit and feedback and it also gives you the benefit of getting keywords type analysis.

Understanding the lag in medical knowledge session in call flow by coaches.

To improve the conversation. To avoid negative talk from dash board.

With Convin you get everything integrated at a single platform if its about auditing, quality assurance, speech analytics, and many more.

Very user friendly interface, helped my team to grow.

Best tool for Daily Monitoring and Coaching for Agents.

Additionally, if we are in need of assistance, the convin's support team is always there for you and they always ensure that the issues raised are addressed and resolved at the earliest.

Audits are perfectly done , Coaching sessions are vey helpful.

It eases alot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations.

Convin has helped reducing a lot of manual data management, it's a user friendly easy to understand platform. Helps analysing a lot of different conversation data points with ease.

It is easy to integrate with our CRM as well as due to it's user friendliness it is easy for me to implement it. Machine learning is excellent, and I appreciate how simple it is to utilize.

It gives insights in graphical representation which helps and ease our work.3. Having the feature of searching the keywords helps us find the right information and take business decisions.

Convin is easy and simple to implement and integrate with different softwares. Customer Support team is always there to get through the challenges.

Sometimes it lags and login issues we face once in month.

Convin makes the data visibility easy to go through reports and share real time feedback to the experts / Dashboard is really cool and is User friendly makes navigation easy and interactive.

I scrapped the entire concept of mobile agents down to the shockingly bad Live Agent Phone apps.

It is a great software but cumbersome and slow for me. I do not find it super intuitive to be honest.

Its feature set is quite good with good technical ability to answer questions.

Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.

Great product, highly intuitive ticketing and ticket management system. Very easy to setup and work with.

The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

It allows us to easily chat with website visitors and convert them into leads. The ability to read transcripts helps us better understand our customer needs.

I love that Live Agent is so easy to use to manage tickets and our Knowledge Bases. The ability to add tags has completely changed the way we organize and store tickets.

They are a wonderful company with great support, features, and brand.

Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.

The only complaint I have is that when I connect my gmail account to the software it automatically marks my email as read. Very annoying when you're on the go.

Great gamification which is helping to motivate agents. A lot of statistic very helpful for team leaders.

We have only been using the product for a short time, but we are very pleased with its ease and price.

Works perfectly, tons of features and it is easy to use. Everything works, so I needed support just once regarding the API and it was quite fast and helpful.

The ability to build Boards with a wide variety of powerful columns.

I don't have any futures that I dislike about the product.

The tracking allows to not only ensure that we help our customers but also it allows us to review their history to understand how to help them better (i.e. are they a tech novice or pro?).

LiveAgent also supports email forwarding as  well as mapping out the customer behavior before them joining you. This helps you anticipate their queries and help quicker.

I like that it is real-time and that we can talk to our customers quickly. It is nice that they can see us typing and that we can see them.

Excellent product with wonderful support that streamlines and enhances the customer experience.

I mainly miss the possibility to search for e-mails by e-mail address, because without this option, working with LiveAgent is very complicated. Then the communication is very confused.

LA is the third company what we have testes in last 6 years and looks like is the best for us.

Needed to vonnect several email adresses with each other,log in was sometimes confusing.

The UI is not up to date. The user interface is boring.

I am unlikely to make use of all the features right away. But the product looks great so far and was excellent value for money.

Liveagent is a robust helpdesk ticketing system. I love the ability to create multiple departments for different products.

Easy to use, affordable and runs smoothly. Post Affiliate Pro offers outstanding products and customer service in every feature.

I really love the quick, responsive and helpful customer service given by LiveAgent.

LiveAgent prides itself on good customer service, and this is one of my favorite things about it.

It has been great throughout, I have loved it & it helps me serve my customer on there queries faster.

Its has a pretty good entry pricing compared to their competitors. It didn't take long to deploy or test upgrades.

I like LiveAgent because it integrates very easily with my site. Clients like the response we give them.

It has been a great experience so far in managing client tickets and the best part is that the platform is highly customisable to suit our companies needs and taste.

Used this software as a consumer and have only had good experiences: easy use, rapid response, good results.

Indian Rupee

Convin is a contact centre software with AI support that leverages CI to record, summarize, and analyze every client communication you have during calls, chats, and emails. It is your one-stop shop for optimizing agent performance across the board, enhancing customer satisfaction, and tripling your contact centre ROI. 

Convin examines conversations using a unique scorecard created by organizations to gain information into agent performance. These insights show how agents can enhance their calls, which will increase output and, as a result, client happiness. 

Convin can then produce computerized recommendations for ways that agents could perform better with specialized coaching. This improves the quality of the dialogues and yields better outcomes for the company and its clients. 


LongDescription

Performance Management

Training Management

Email/Help Desk

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Convin

Live Online

Documentation

Videos

US Dollar

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all as either in-suite or standalone applications.


LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where the ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the customer and support staff of the company.

LiveAgent for Startups:
Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.

LiveAgent is offered as both web-based (cloud) software and on-premise installations. The cloud option is priced on a pay-per-user basis by a number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents.

Start with a 1 month free trial, no credit card needed, no contracts.



File Management

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Call Transfer

Case Management

Surveys & Feedback

Softphone

Personalization

Caller Profiles

Email Monitoring

Multi-Channel Management

Two-Way Audio & Video

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

IT Asset Management

Video Chat

Progress Tracking

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Change Management

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Call Recording

Call Logging

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

On-Demand Recording

Full Text Search

Call Center Management

Batch Communications

Template Management

Data Import/Export

VoIP

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Recording

Customer Experience Management

VoIP Connection

Help Desk Management

Audit Trail

Outbound Call Center

Configurable Workflow

Project Time Tracking

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Survey/Poll Management

CMDB

Real-Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Discussions/Forums

Phone Key Input

Issue Management

Text Editing

Call Center Integration

Call Reporting

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Multiple Scripts

Workflow Management

Real-Time Updates

Email Management

1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month
Small plan: $9/agent/month 
Medium plan: $29/agent/month
Large plan: $49/agent/month
Enterprise: $69/agent/month

Convin vs LiveAgent

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