The connection rate is very good considering the price point - which is also good.

Great telephony integrated with computer.inbound and outbound with no dropped calls and integrates with salesforce.

Overall works great and price is right and integrates with Zendesk and salesforce.

The functionality and cost of this dialer are amazing. The customer service has been fast to respond to any and all questions.

This Software / Interface is user-friendly designed and He is always available if any questions or Support (Technical), hope He is an asset for this company who helped us in a very tough time.

Sometimes when there is problem then it takes time to solve it, it need to work out on this area for uninterrupted services.

Ease and efficiency to operate this dialer and get it working to a perfect capacity are unsurpassed.

The support team did not get back to me on occasion but no big deal.

Our overall experience with Dialer 360 has been primarily positive. The setup and support team allow us to get our job done each day with minimal  interruption.

They give the best support in all aspects and worth doing business. They are trustworthy and can rely on them always.

This dialer has produced great satisfaction as an owner and equally so to my agents. I strongly recommend at the very least do the demo.

I believe they posses an excellent Support Team.

This service is fabulous and I like it. Especially, the uploading the leads is so easy to use.

It has made our daily work very easy. Most highlight of it is its quality.

The best thing about it is the ease of use and the interactive user interface and the thing that makes it truly great is the customer support.

The fluctuation in price sometimes make it tough to manage daily budgets.

I like it because its really easy to use and its 24/7 Real time support.

I've used 360 before in the past and was impressed so when a second program came available I signed up again. Our system is built and working great.

Overall my contivio experience is pleasant, and the set up is very simple to use.

I have problems with contivio, when I use our separate order processing software we receive random contivio pop ups always.

I've had some trouble even just signing in multiple times and the tracking of calls is sometimes hit or miss. Not sure if these are just minor bugs or common problems with other users.

I like the simplification on transferring calls. The feature of the directory makes it easier for us.

I love how easy and user friendly Contivio is, I hardly ever have any issues.

It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.

No instruction/guidance on configuration provided. No timeframe or learning materials.

Contivio Contact makes the right call recording, and it ensure various processes are well handled.

Poor implementation and project management for onboarding.

Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard.

I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise.

Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about.

US Dollar

Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features.


Dialer360 uses voices with British and American accents to answer and place calls. Voice recordings are made by Dialer360’s team of international agents.


Dialer360’s predictive dialing feature makes calls automatically, so users can make and receive any number of calls. Users also have access to agent status boards, which let them check on agents’ performance and activities.


This system also includes a database of recorded calls. Dialer360 stores these recordings on a secure server and users can search for recordings by date, lead name, phone number and more.


Dialer360 includes a customer relationship management (CRM) module that lets users track leads and handle all customer-related communications. Agents can use the system’s local caller ID feature to display local numbers to contacts.



LongDescription

Call Transfer

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Call Center Management

Progressive Dialer

Contact Management

Outbound Call Center

Inbound Call Center

Call Scripting

Predictive Dialer

Caller ID

Computer Telephony Integration

Chat/Messaging

Manual Dialer

Real Time Reporting

Campaign Management

Callback Scheduling

Dialer360 offers pay as you go pricing plans

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dialer360

In Person

Live Online

Webinars

Documentation

Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance.


Contivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message.  


Contivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard.


Services are offered on per user per month subscription basis.



Queue Management

Real-Time Chat

Alerts/Escalation

Seat range from $79-$99 per user/month dependent on seat count. 

Dialer360 vs Contivio Contact Center

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