The interface has an outdated look to it and can be hard to navigate. Especially until you get used to it.

The gui for admin on the  software, is easy to get around and make changes when needed. I also love the Live real time view to see how the agents are doing.

It's normal to get lost in the beginning. There's so many options that can get overwhelming at times.

Low cost for business, license type, flexibility, scalability, stability, easy and fast to implement even remotely.

I love that it's easy to use and it becomes a part of your routine. Either you're using it to dial or you're just punching in.

Could be integrated with other software like CRM by many ways, including API.

We have deployed locally and for a couple a customers , at first it was difficult the deployment but once we gain experience it worked well.

There isn't really that much to complain about ,but the design really needs to be brought in the 21st century.

We have grown as a company and learned how to integrate this marvelous piece of software with quite some other systems.

My experience was terrible. I would not recommend this software to anyone.

We have been using VICIdial for many years. Vici service support and engineers are always accessible to solve issues, the program is solid, build the campaigns and let it dial.

After the initial investment it is very cheap and efficient to expand the system for more users. Being open-source it is very easy to change it and adapt to the specific customer needs.

No sure if it was because of our network speed or if the program struggled to manage to many requests at once, but when toggling between different reporting functions delayed.

Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.

When somebody help you on community forum on vicidial, please help some others, for me it is one of the best open source in VOIP World.

Cost of support is reasonable for the expertize and to make sure vicidial as a company remains sustainable.

Most of the option in the admin side are great to help the user manage and use the software.

The agent interface is very ugly and bad UI design.

Open source softwares are the best ones to help you save money, especially if you're starting up a business.

Also it is free of cost. I highly recommend it to everyone.

The ability to use remotely via the web, multi users  and easy customization. Wonderful customer support, great platform for scalability.

Ok, so the interface isn't the nicest in the world, definitely not a gem to look at, but who cares. It runs light, works nicely, and has many integration options.

The system has practically no adequate and well-developed community. In case of any problems or issues, the decision may be delayed for a long time.

550 seats with cluster setup for out and in bound was a best achievement in my carrier. API based dynamic IVR has minimized human interaction in our services.

I downloaded the Vicidial iso image and in 1 day we set everything up. I just want to say thank you so much for what you are doing.

You can customize it to meet your needs and create different dialing categories. The ability to record and playback calls has made our training process a lot more efficient.

I think it's a bit stiff and its graphical interface isn't the friendliest or prettiest in the world. Also I think a lack of training in languages other than English.

I love how easy it is to handle, the exceptional support provided by the vicidial team. They are like a big family they are always there for you.

Vicidial is easy to use and easy for new employees to learn. In my ten plus years in telemarketing it has been the only software we have used.

Overall my contivio experience is pleasant, and the set up is very simple to use.

I have problems with contivio, when I use our separate order processing software we receive random contivio pop ups always.

I've had some trouble even just signing in multiple times and the tracking of calls is sometimes hit or miss. Not sure if these are just minor bugs or common problems with other users.

I love how easy and user friendly Contivio is, I hardly ever have any issues.

It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.

No instruction/guidance on configuration provided. No timeframe or learning materials.

Poor implementation and project management for onboarding.

Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard.

I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise.

Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about.

US Dollar

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording.


VICIdial combines inbound and outbound phone calls with inbound email and customer website chat in a single web-based interface. Skills-based routing and queue prioritization features help users ensure that calls and emails go to the agents who are best able to handle them. Agents can also switch between handling outbound and inbound calls when necessary.


Other features include previewing leads before dialing, recording and listening to agent calls, sending dropped calls to available agents or a voicemail inbox, estimated hold times for inbound callers, remote-agent calling, multiple language support and more.


Support is available online and via email.



LongDescription

Real Time Analytics

Call Transfer

Multi-Channel Management

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

SMS Messaging

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Multi-Campaign

Customer Database

Call Recording

Call Logging

Customizable Fields

Collaboration Tools

Local Caller ID

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

Call List Management

File Transfer

Call Routing

Text to Speech

Contact Management

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

FCC Compliance

Real Time Data

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Call Reporting

Multi-Channel Communication

Queue Management

Predictive Dialer

Email Management

Caller ID

Campaign Specific Caller ID

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Real-Time Chat

Chat/Messaging

Interaction Tracking

Manual Dialer

FTC Compliance

Real Time Reporting

Conferencing

Power Dialer

Reporting/Analytics

Contact Database

Monitoring

Automatic Lead Distribution

Call Tracking

Preview Dialer

Customer History

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Live Chat

Campaign Management

Callback Scheduling

Automated Routing

VoIP Connection

Automatic Outbound Dialer

Call Tagging

Recording

Quality Management

Agent Interface

Data Security

VoIP

Mobile Access

For Sales Teams/Organizations

Scheduled Recording

Software is free, while the hosted service (VICIhost) is available at several price points including the following examples:

$1,000 initial server provisioning fee (also includes 1st month of hosting)
$500 server provisioning fee for each additional server (includes 1st month of hosting)
$400 per server per month hosting fee (after first month) plus cost of minutes.

See website pricing for more detailed breakdown of current costings.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

VICIdial

In Person

Live Online

Documentation

Videos

Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance.


Contivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message.  


Contivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard.


Services are offered on per user per month subscription basis.



Alerts/Escalation

Seat range from $79-$99 per user/month dependent on seat count. 

VICIdial vs Contivio Contact Center

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