I wouldn't be able to log in sometimes for 15 minute increments and that was frustrating have to troubleshoot the problem.

Very complete software package, having an integrated dialer, lead management and reporting tool is awesome.

It was good to handle the information and the disposition was easy to do with keyboard shortcuts.

Pretty good phone system and allows me to do my job smoothly.

Their support is second to none, I dealt with their support team many times and I have to say I was very pleased with their willingness to help.

The interface is intuitive both to support and end user. The organization capabilities and download file types help me accomplish my tasks with relative ease.

Simplicity of use, attentive client services, a multiple suite of options available and extremely cost effective with a substantial ROI.

I would recommend the tool to anyone who is interested.

I like how easy it was to install on my computer, after the company sent it to me to start working.

This cloud contact center has the best dialing features for sales teams, so if you are looking to make more sales with your team and in search of a CCaaS platform for this a good one.

Very dependable service, great customer support.

The interface of the software is easy to read and understand. Easy to navigate around.

There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

This software is very user friendly. It assures that my day runs smooth and is very easy to navigate.

This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy.

This was a very good, affordable option and has excellent reporting availability. It does not have great connectivity.

I've had them blame my OS being too old, too new, the wifi is too slow, I updated to fast. The reality is that five9 is the only software that has trouble running on my 2019 Macbook pro.

Great integration and features. Everything you can ask for in a suite of applications.

We like the ease of use for the user, and manager. The system tutorials are very good, this helps the manager and user alike.

I like how easy it is to utilize, and the ability to quickly start using the service once it has been installed on a desktop.

The application is an excellent tool for calls processing, it also makes it easy to handle the job.

Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills.

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.

Loved it, it simple easy implementation was great, easy for the end users and easy on integrations with other systems.

Now for the last four months we have been plagued with issues. Forced log outs, cant log back in.

I like that it identifies the callers coming through.

The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly.

The system is, sadly, a huge pain on the admin and user side. Even as an admin, you had to call to make the smallest change.

They provide business solutions on a reasonable price.

It's very bad to think you've lost a call when one side or the other was just muted. You potentially leave a cell.

The customer service was excellent; they were attentive and readily available. You could listen live to calls, recordings, etc. to aid in complaint resolution.

Excellent customer support. Excellent training/wiki support.

The integrated solutions. HubSpot can be easily integrated with so many other Apps and solutions that ease automation and help small bur savvy teams like ours to grow and optimize operations.

I like being able to look back at all past contact with a client and easily look up relevant contact details. The system is easy to use and offers a nice quick value in managing client relations.

Perhaps the greatest advantage from an administrative standpoint is the ability to automatically create tasks with workflows and see that they get done in a timely manner.

Like mentioned above I would enjoying seeing a simpler version of the tool that gives growing teams the tools they need. Something between the Sales Pro and the free sales tools.

All our sales pipelines are on Hubspot. It's really good because we can connect with Hubspot CRM and automate most of our process.

What really makes HubSpot standout is their community and excellent support. They are looking to help your business grow by creating excellent content and developing a true inbound community.

The Sales Hub is fantastic for early teams and startups.

I don't actually have a lot of negative things to say about this.

If you need extra functionality for marketing and service tasks you will need to pay additionally for other hubs.

The information it shares and being allowed to downloading with no cost is the most I like.

It's a great customer experience which is well worth the money if you can afford it.

Easy to use, shortest deployment and powerful results.

Ease of use and great interface and how it integrates with other software i.e. Freshbooks.

It is good as companies are starting out and salespeople are getting comfortable.

Best Free Sales Tracking for Small Businesses.

No true inbox, unless you're using their service hub product, which we don't because we have intercom. Terrible integration with intercom, sad because we use both.

When I took on a role in sales I needed to learn about the new software, I was happy I learned quickly and was able to navigate easily through the different features.

Ease of use, integration with setting up appoints, integration with my daily calendar, emailing sales prospects.

I have saved substantial time, money & resources by using HubSpot Sales Hub. It works seamlessly with marketing hub and automation.

Multiple pricing tiers, including free. Great for experienced and new salespeople, as well as marketers.

It has a great integration with Intercom which is the program that we use to do our customer support and answer customers questions.

If you're missing a contact for a company, things can get messy. They also do a lot of updates which causes the site to crash a lot.

The simplicity for the end-user and great integration with the marketing data.

Not invoicing any one right now. It been over 4 months with NO INCOME.

This software is full of great ideas and teaching that can be very important for marketing and how to promote the products we are trying to sell.

I love being able to get a quick view into the actions of our sales team.

Access to extremely powerful tools that are completely reshaping our company.

US Dollar

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. 


Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. 


The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. 


Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. 


The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.



LongDescription

Support Ticket Management

Real-Time Analytics

Call Tagging

Employee Management

Call Transfer

Online Voice Transmission

Quality Management

Surveys & Feedback

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Employee Reward Programs

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Knowledge Management

Communication Management

Multiple Scoring Models

Customer Database

Call Recording

Call Logging

Screen Recording

Integrations Management

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Lead Generation

Self Service Portal

Call Queues

Text to Speech

Recording

Customer Experience Management

Outbound Call Center

Lead Management

List Management

Multi-Channel Data Collection

FCC Compliance

Survey/Poll Management

Real Time Data

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

Call Reporting

Multi-Channel Communication

Queue Management

KPI Monitoring

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Call Screening

Campaign Specific Caller ID

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Data Visualization

Real-Time Chat

Chat/Messaging

Customizable Templates

Interaction Tracking

Dashboard

Manual Dialer

FTC Compliance

Alerts/Escalation

Real Time Reporting

Chatbot

Power Dialer

Reporting/Analytics

Contact Database

Monitoring

Scheduled Recording

Trend Analysis

Mac OS

Web browser (OS agnostic)

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Five9

In Person

Live Online

Webinars

Documentation

Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams. Optimize your sales process with HubSpot CRM. Achieve total visibility with sales analytics and reporting. Streamline your outreach with sales engagement tools. Close more deals faster with configure-price-quote (CPQ) functionality. Sales Hub is built on the HubSpot Growth Platform, where you can bring your customer data, tools, and teams together in one central system of record. You can connect the tools you use with Sales Hub with over 500 apps in the HubSpot App Marketplace, APIs, and solutions partners.


Sales Hub is made for growing teams and offers four editions to help those looking to get started or who are growing rapidly. Get started with Sales Hub Free, Sales Hub Starter, Sales Hub Professional, or Sales Hub Enterprise. You shouldn’t have to outgrow your CRM -- HubSpot has got you covered every step of the way.



Meeting Management

Document Storage

Proposal Generation

Activity Tracking

Sales Pipeline Management

Referral Tracking

Pipeline Management

Call Management

Email Templates

Contact Management

Opportunity Management

Email Marketing

Territory Management

Click Tracking

Real Time Notifications

Reminders

Sales Automation

Calendar Sync

Prioritization

Campaign Analytics

Lead Qualification

HubSpot Sales Hub is free to get started and will grow with you.
Sales Hub Starter starts at $45 per month.
Sales Hub Professional starts at $450 per month.
Sales Hub Enterprise starts at $1,200 per month.


Five9 vs HubSpot Sales Hub

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