The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.

LiveEngage probably the best app for web chatting.

Just see if it is intuitive enough to do without tutorial (normally I am savvy enough to do this) but no.

Integrates and plays well. Easy for operators to use.

Overall, the return on investment here is HUGE.

Overall I am satisfied with it,  It is easy to use and access and has not glitched on me not even once.

Liveperson have been incredible in the webchat engineering industry. I am very happy with everythibg they have come out with.

For as long as I have used it the only negative thing to it that I have been able to observe is that it does not collect customer's name in  a way that it can label the chat with it.

It is a great way to enable communication between customers and remote assistance. Available to be used in multiple platforms.

Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now.

Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience.

The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website.

Great tool for our reps who live chat to our customers.

The software itself works well, but there are other more cost effective options out there.

Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

Navigating the dashboard is a breeze. In addition, the options and choices for rewards is the largest I've seen, and our employees are really pleased with it.

We get more referrals and event attendees than ever thanks to the rewards we can integrate into our campaigns.

It's so easy to get everyone on the platform, the API is really intuitive and easy to use.

The reporting features helped our accounting and finance teams while maintaining ease of use for our program managers using the product.

The platform is so easy that my entire team is now enabled to order gift cards for themselves and do not have to go through an admin.

It's very user friendly, there are no minimums, and we don't have to pay for a subscription.

With Tremendous we can send rewards to all participants with the best customer support around.

We use it to send rewards to testers who help us with internal product feedback and user experience.

Customer service is not that fast and hard to contact with them some times.

It's great that Tremendous can do whatever reward/incentives campaign you need, using their platform has been seamless.

It immediately fell under my radar and very quickly became my tool of choice for participant rewarding. It's super easy to set up.

One dislike is that the recipients gift cards links are susceptible to theft if the email is compromised in some way and ends up in the wrong hands.

This company and its employees are impressive. They care, they listen, the service functions well, the services gives a lot of customization options.

Tremendous has been very easy to use for our team and our testers tell us that they like using Tremendous also.

Setting up an account, selecting gift card choices, and sending my participants their gift cards was simple and user friendly. The interface was incredibly intuitive.

Tremendous has the most outstanding customer support you could ask for.

There is no cost or fees to use Tremendous. You can make great looking custom emails with as many mail merge fields as you would like to easily send custom emails to many recipients at once.

I had a little trouble finding the link to activate my account but very smooth process after that.

Easy to use platform, with simple features making it easy for both users and receivers to facilitate a reward.

There  isn't too much going on, and everything is pretty easy to find. Uploading in Tremendous is very slick.

I had trouble logging in after linking my account to my team, and unfortunately support was not available to help me at that time.

Excellent value and we will continue to use them as our company expands.

Our team is rapidly growing and we want to reward great teamwork. It takes a lot of time and effort to individually select rewards or gifts, particularly when selecting for a wider group of people.

Tremendous offered us an elegant & simple solution to instant reward our clients for their referrals.

There are few things that I really dislike about this platform. In fact several enhancements that I asked for or suggested were built and implemented in just the first few months of working with them.

After extensive research, we picked tremendous as they simply had the best offering and the pricing was great too.

The portal lets multiple owners across departments manage their gifting budget, while being easy for our accounting department to audit.

My experience with Tremendous has been very positive. I highly recommend it to anyone looking for an easy & cost effective way to send e-gift cards to customers, clients or employees.

Their product/service was so simple, and we've gotten really nice compliments from recipients on the sleekness of our campaign.

The only little disadvantage is that billing might be a bit confusing (but maybe it's just our subjective opinion).

The rewards selection is great for our participants to choose a gift that they will want and use (a big ask in feedback we've received).

No matter what I'm doing (running a virtual event, sending out a quick thanks) I can quickly send out a gift to anyone who has an email address.

US Dollar

LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s Conversational Cloud platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels.


The Conversational Cloud platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation.


Conversational Cloud has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. Every aspect of each conversation is tracked within the platform, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions. The platform offers robust out-of-the-box analytics along with the ability to build custom reports that align to specific KPIs. Conversational Cloud’s reporting capabilities also help optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more.



LongDescription

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Text Analysis

Customizable Reports

Code-free Development

For Developers

Transfers/Routing

Customer Segmentation

Real-Time Monitoring

Sentiment Analysis

Knowledge Management

Communication Management

Offline Form

Collaboration Tools

Natural Language Processing

Churn Management

File Transfer

Self Service Portal

Customer Experience Management

Screen Sharing

Mobile Access

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Transcripts/Chat History

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Social Media Integration

AI/Machine Learning

Email Management

Video Support

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Automated Scheduling

Community Management

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Chatbot

Reporting/Analytics

Monitoring

Feedback Management

Pre-Configured Bot

Negative Feedback Management

Auto-Responders

Customer History

Third-Party Integrations

Canned Responses

Live Chat

Search/Filter

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert using their bot on www.liveperson.com.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Conversational Cloud

Live Online

Webinars

Documentation

Videos

Tremendous is a US-based fintech company founded in 2010. Our mission is to help businesses pay anyone in the world, easily and instantly. Thousands of businesses worldwide have sent millions of payments using Tremendous.

Tremendous is the easiest way to distribute digital incentives and rewards globally. Use the Tremendous platform to instantly reward your recipients with gift cards, prepaid Visa® cards, cash, and more. We make it simple for companies big or small to buy, track, and manage incentives at scale. Customers can send rewards individually and in bulk with the Tremendous platform, or automatically by integrating with our API.

We work with the world's top brands to support their specific use cases: market research, customer loyalty, health & wellness, employee rewards, referrals, and more.

- Tremendous is free to use — there are no platform associated fees
- Tremendous is the only platform that allows cash disbursements (Bank/ACH and PayPal)
- Tremendous has the best international coverage with (80+ countries)
- Tremendous has built the best API in the industry

The Tremendous dashboard enables your team to track the distribution of funds and generate advanced reports by project. We automatically handle payment failures such as incorrectly entered account numbers and our support team is available for all your recipients’ payment-related inquiries. Tremendous also eliminates the operational challenges with funding multiple payment vendors — you send funds just to us.

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