--- title: "LivePerson Software Reviews, Demo & Pricing - 2026" description: "Review of LivePerson Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/liveengage-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / LivePerson Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # LivePerson Review From $1/month Free trial 1 plan Wondering if LivePerson is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview LivePerson 4.3 [(41)](https://www.softwareadvice.com/crm/liveengage-profile/#reviews) Pricing Starting at $1.00 per month ### About LivePerson LivePerson is a conversational AI platform that helps enterprise, mid-market, and small businesses across retail, telecommunications, financial services, healthcare, travel, and automotive industries manage customer conversations at scale. The software is cloud-based, with a web-based agent workspace and API access for integration with existing CRM and contact center systems. Core features include omnichannel messaging across web, mobile, SMS, WhatsApp, and voice; a low-code AI agent builder; intent detection; and dynamic routing that directs conversations to the right bot or human agent. An AI Copilot assists human agents with response suggestions, summaries, and translations. Businesses can connect their own large language models and third-party bots without replacing current systems. AI safety tools cover hallucination detection, prompt injection detection, PII masking, and compliance auditing. The platform meets GDPR, HIPAA, and PCI DSS standards and processes over a billion messages per month. Analytics Studio consolidates voice and messaging data to help measure ROI and uncover customer intents. Support is available via a knowledge base, with additional options through Liv... ePerson's customer success and technical support teams. Wondering if LivePerson is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. ## LivePerson User Interface ## Popular LivePerson Alternatives Main Product LivePerson 4.3 [(41)](https://www.softwareadvice.com/crm/liveengage-profile/#reviews) Ratings Breakdown - 4.29Ease of use - 4.16Value for money - 4.23Customer support - 4.29Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24196)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## LivePerson Pricing and Plans Starting price: $1.00 per month Free Trial Free Version Basic $1.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## LivePerson Features - Popular features found in AI Agents for Customer Support Communications Management Compliance Management Conversational AI CRM Integration Human-in-the-loop (HITL) Interaction Tracking Knowledge Base Management Performance Metrics Sentiment Analysis Speech Recognition Third-Party Integration - More features of LivePerson Activity Dashboard Adaptive Learning AI Agent Configuration AI/Machine Learning Alerts/Notifications API Automated Routing Autonomous Task Execution Autoresponders Canned Responses Chatbot Chat/Messaging Code-free Development Collaboration Tools Communication Management Contextual Guidance CRM Customer Experience Management Customer History Customer Segmentation Customer Support Customizable Branding Customizable Reports Dashboard Email Management Event Triggered Actions Feedback Management File Sharing Geotargeting Integration into Third Party Applications Intent Recognition Knowledge Base Integration Knowledge Management Live Chat Mobile Access Mobile App Monitoring Multi-Channel Communication Multi-Language Natural Language Processing Offline Form Pre-Configured Bot Predictive Analytics Proactive Chat Real-Time Analytics Real-time Consumer-facing Chat Real-Time Monitoring Reporting/Analytics Reporting & Statistics Screen Sharing Search/Filter Security & Compliance Self Service Portal Social Media Integration Support Ticket Management Surveys & Feedback Third-Party Integrations Transcripts/Chat History Transfers/Routing Visual Analytics Workflow Automation ## LivePerson Integrations Zapier Integration rated undefined from -1 review Zendesk AI Integration rated undefined from -1 review ## LivePerson User Reviews ## LivePerson customer ratings - Overall rating: 4.3/5 - Total reviews: 41 ### Rating distribution - 5 stars: 25 reviews (61%) - 4 stars: 10 reviews (24%) - 3 stars: 3 reviews (7%) - 2 stars: 1 reviews (2%) - 1 star: 2 reviews (5%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.2/5 - Customer support: 4.2/5 - Functionality: 4.3/5 --- Have you used LivePerson and would like to share your experience with others? ### Best of Breed live chat platform for supporting online customer service needs - Overall rating: 5/5 - Reviewer: Chris L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Great live chat solution which is just as easy to use for internal customer service staff as it is for online customers who need support #### Cons As a standalone solution, I found the cost quite expensive, and it wasn't straight-forward to integrate with other applications/platforms. --- ### Great tool for our reps who live chat to our customers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Providing customers with other ways of reaching out to our customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support. Live Person's support is second to none Beautiful UI #### Cons Like all SAAS, you do get down time. Few and far between --- ### Horrific customer service and stability - Overall rating: 1/5 - Reviewer: Conner C. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Ease of use. Reporting package. Dashboard. #### Cons Customer service. Service outages. Glitches. #### Vendor response We're very sorry to hear you are having such a difficult time with our platform. We strive to maintain a superior uptime, but there are times we are unable to deliver :( Curious to know more about your glitches and how our customer service has been lacking for you. We want to make sure we address this for you immediately having customers get kicked off of chats is unacceptable and should never happen. If you're on our messaging platform, customers' conversations are asynchronous, and the chat history does not get deleted, so this should help. We hope you can reach out to us about these issues so we can resolve them for you ASAP! Replied June 2020 --- ### Works seamlessly and has a great reputation in the industry - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works seamlessly. Integrates and plays well. Easy for operators to use. Full of data. Very easy for customers to use. #### Cons I have found nothing I do not like about this software. Used them for years until the price got a bit high for me. --- ### Gets better every day! - Overall rating: 5/5 - Reviewer: Thomas H. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Overall, the return on investment here is HUGE. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The introduction of automation and bots in the last 2 months has been absolutely HUGE for us. Our sales reps spend less time answering simple questions and more time closing deals and scheduling demos now. The FAQ bot we got set up with on our live chat window answers all of the most commonly asked questions now and it's been absolutely phenomenal. Customers get their answer, then agent jumps in bring in the sale. #### Cons The learning curve at first was a bit daunting, but in a few weeks you'll realize the analytics built into LiveEngage is second to none. You really need MCS for the agents to know when and if they should jump in to a conversation, in most cases, again, our FAQ bot handles all simple engagements, and then the agent jumps in to close the deal. --- ### Simple LiveChat Software to use - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Simple to use, offers a lot of info (e.g. where the person is located, type of computer (OS, Windows) and city, State too. It easy to use with other reps and acts in almost in real time. #### Cons The interface is not intuitive, but needs to be revamped, a little outdated. The feature set is limited and more features would not hurt. --- ### Great for basics! - Overall rating: 4/5 - Reviewer: Aimee B. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Daily chats and administRation of system - general oversight #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now! #### Cons The reporting. Being able to track trends etc of what customers are asking and how they view the service they received #### Vendor response Glad to hear you are having such an easy time leveraging our AI solutions! Our reporting is super robust and our client team can certainly reach out to you to help you build out a trend report based on the keywords that are coming in. Our AI solution can also determine the intent of each conversation so that will help with trends as well! Replied June 2020 --- ### The software itself works well, but there are other more cost effective options out there. - Overall rating: 4/5 - Reviewer: Jason T. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros We used LivePerson for several years, and didnt have any issues as far as the program and functionality. However we were able to find a new program that was a fraction of the cost and offered all the same features and more. #### Cons When we tried canceling our service with them, the customer service ignored several emails from us, and then tried to charge us for another 3 months of service even though we were not using them and paying month-to-month. In the end we had to fight it out with the credit card company --- ### LiveEngage - Overall rating: 4/5 - Reviewer: Donna D. - Industry: Banking - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best thing about LiveEngage is their customer support. When our company has experiencing phone troubles and needed a way to communicate with our members LiveEngage stepped up and made that possible is a very short period of time. Their customer support is outstanding. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer services is outstanding. It is web-based and easy to use the chat function. Training our staff took minimal time. #### Cons The reporting feature is cumbersome. Reports are not as easy to retrieve as they were in the old version. I think the report feature could use some enhancements. --- ### Great Program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great program. Has been for years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spellcheck. Easy to pull and editable pre-programmable custom texted. The ability as an admin to invite leads to chat with ease and to view site traffic. Great way to get open reviews on chat agents. #### Cons Nothing. Great program. Used in prior role extensively. --- Showing 1 - 10 of 41 Reviews Load More Reviews ## LivePerson Popular Comparisons [Slack vs LivePerson](https://www.softwareadvice.com/crm/liveengage-profile/vs/slack/)[LiveChat vs LivePerson](https://www.softwareadvice.com/help-desk/livechat-profile/vs/liveengage/)[LiveAgent vs LivePerson](https://www.softwareadvice.com/crm/liveagent-profile/vs/liveengage/) ## Other Top Recommended AI Agents for Customer Support Software [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3472) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2215) Recently recommended **0** times [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** (1788) Recently recommended **0** times [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) **4.5** (849) Recently recommended **0** times Stuck Between Options? 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