# Conversational Cloud Software Reviews, Demo & Pricing - 2026 > Review of Conversational Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/liveengage-profile --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / Conversational Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Conversational Cloud 2026: Benefits, Features & Pricing Wondering if Conversational Cloud is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Conversational Cloud 4.3 [(41)](https://www.softwareadvice.com/crm/liveengage-profile/#reviews) Pricing Starting at $1.00 per month ### About Conversational Cloud LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s Conversational Cloud platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels. The Conversational Cloud platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation. Conversational Cloud has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. Every aspect of each conversation is tracked within... the platform, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions. The platform offers robust out-of-the-box analytics along with the ability to build custom reports that align to specific KPIs. Conversational Cloud’s reporting capabilities also help optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more. Wondering if Conversational Cloud is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## Conversational Cloud User Interface ## Popular Conversational Cloud Alternatives Main Product Conversational Cloud 4.3 [(41)](https://www.softwareadvice.com/crm/liveengage-profile/#reviews) Ratings Breakdown - 4.29Ease of use - 4.16Value for money - 4.23Customer support - 4.29Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24119)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Conversational Cloud Pricing and Plans Starting price: $1.00 per month Free Trial Free Version Basic $1.00 per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Conversational Cloud Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of Conversational Cloud Activity Dashboard AI/Machine Learning Alerts/Escalation Alerts/Notifications API Automated Scheduling Autoresponders Canned Responses Chatbot Chat/Messaging Chat Transcript Churn Management Code-free Development Collaboration Tools Communication Management Contextual Guidance CRM Customer Experience Management Customer History Customer Segmentation Customer Support Customizable Branding Customizable Reports Dashboard Event Triggered Actions Feedback Management File Sharing For Developers Geotargeting Intent Recognition Interaction Tracking Knowledge Base Management Knowledge Management Live Chat Mobile Access Mobile App Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Language Natural Language Processing Negative Feedback Management Offline Form Pre-Configured Bot Predictive Analytics Proactive Chat Real-Time Analytics Real-time Consumer-facing Chat Real-Time Monitoring Real-Time Reporting Reporting & Statistics Screen Sharing Search/Filter Self Service Portal Sentiment Analysis Social Media Integration Support Ticket Management Survey/Poll Management Surveys & Feedback Text Analysis Third-Party Integrations Transcripts/Chat History Transfers/Routing Visual Analytics ## Conversational Cloud Integrations NetSuite Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review SugarCRM Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review See all 9 integrations ## Conversational Cloud User Reviews Overall Rating 4.3 Ratings Breakdown 5 61% 4 24% 3 7% 2 2% 1 5% Secondary Ratings Ease of Use 4.3 Value for money 4.2 Customer support 4.2 Functionality 4.3 Have you used Conversational Cloud and would like to share your experience with others? CL Chris L. Verified reviewer Computer Software 10000+ employees Used other for more than 2 years Review source Reviewed January 2019 Best of Breed live chat platform for supporting online customer service needs 5 Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: Great live chat solution which is just as easy to use for internal customer service staff as it is for online customers who need support Cons: As a standalone solution, I found the cost quite expensive, and it wasn't straight-forward to integrate with other applications/platforms. Read More VR Verified Reviewer Telecommunications 10000+ employees Used daily for more than 2 years Review source Reviewed October 2018 Great tool for our reps who live chat to our customers 5 Providing customers with other ways of reaching out to our customer service Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The support. Live Person's support is second to none Beautiful UI Cons: Like all SAAS, you do get down time. Few and far between Read More CC Conner C. Verified reviewer Luxury Goods & Jewelry 201-500 employees Used daily for more than 2 years Review source Reviewed February 2020 Horrific customer service and stability 1 Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible. Ratings Breakdown 4 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: Ease of use. Reporting package. Dashboard. Cons: Customer service. Service outages. Glitches. Vendor Response We're very sorry to hear you are having such a difficult time with our platform. We strive to maintain a superior uptime, but there are times we are unable to deliver :( Curious to know more about your glitches and how our customer service has been lacking for you. We want to make sure we address this for you immediately having customers get kicked off of chats is unacceptable and should never happen. If you're on our messaging platform, customers' conversations are asynchronous, and the chat history does not get deleted, so this should help. We hope you can reach out to us about these issues so we can resolve them for you ASAP! Replied June 2020 Read More VR Verified Reviewer Retail 11-50 employees Used daily for less than 2 years Review source Reviewed September 2018 Works seamlessly and has a great reputation in the industry 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Works seamlessly. Integrates and plays well. Easy for operators to use. Full of data. Very easy for customers to use. Cons: I have found nothing I do not like about this software. Used them for years until the price got a bit high for me. Read More TH Thomas H. Automotive 11-50 employees Used daily for less than 2 years Review source Reviewed September 2018 Gets better every day! 5 Overall, the return on investment here is HUGE. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The introduction of automation and bots in the last 2 months has been absolutely HUGE for us. Our sales reps spend less time answering simple questions and more time closing deals and scheduling demos now. The FAQ bot we got set up with on our live chat window answers all of the most commonly asked questions now and it's been absolutely phenomenal. Customers get their answer, then agent jumps in bring in the sale. Cons: The learning curve at first was a bit daunting, but in a few weeks you'll realize the analytics built into LiveEngage is second to none. You really need MCS for the agents to know when and if they should jump in to a conversation, in most cases, again, our FAQ bot handles all simple engagements, and then the agent jumps in to close the deal. Read More VR Verified Reviewer Computer Software 1001-5000 employees Used daily for less than 12 months Review source Reviewed April 2019 Simple LiveChat Software to use 3 It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Simple to use, offers a lot of info (e.g. where the person is located, type of computer (OS, Windows) and city, State too. It easy to use with other reps and acts in almost in real time. Cons: The interface is not intuitive, but needs to be revamped, a little outdated. The feature set is limited and more features would not hurt. Read More AB Aimee B. Verified reviewer Building Materials 51-200 employees Used daily for less than 2 years Review source Reviewed May 2020 Great for basics! 4 Daily chats and administRation of system - general oversight Ratings Breakdown 2 Ease of use 4 Value for money 3 Customer support 2 Functionality Pros: Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now! Cons: The reporting. Being able to track trends etc of what customers are asking and how they view the service they received Vendor Response Glad to hear you are having such an easy time leveraging our AI solutions! Our reporting is super robust and our client team can certainly reach out to you to help you build out a trend report based on the keywords that are coming in. Our AI solution can also determine the intent of each conversation so that will help with trends as well! Replied June 2020 Read More JT Jason T. Automotive 11-50 employees Used daily for more than 2 years Review source Reviewed June 2018 The software itself works well, but there are other more cost effective options out there. 4 Ratings Breakdown 4 Ease of use 2 Value for money 2 Customer support 3 Functionality Pros: We used LivePerson for several years, and didnt have any issues as far as the program and functionality. However we were able to find a new program that was a fraction of the cost and offered all the same features and more. Cons: When we tried canceling our service with them, the customer service ignored several emails from us, and then tried to charge us for another 3 months of service even though we were not using them and paying month-to-month. In the end we had to fight it out with the credit card company Read More DD Donna D. Banking 201-500 employees Used daily for more than 2 years Review source Reviewed November 2016 LiveEngage 4 The best thing about LiveEngage is their customer support. When our company has experiencing phone troubles and needed a way to communicate with our members LiveEngage stepped up and made that possible is a very short period of time. Their customer support is outstanding. Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The customer services is outstanding. It is web-based and easy to use the chat function. Training our staff took minimal time. Cons: The reporting feature is cumbersome. Reports are not as easy to retrieve as they were in the old version. I think the report feature could use some enhancements. Read More VR Verified Reviewer Internet 11-50 employees Used other for more than 2 years Review source Reviewed October 2018 Great Program 5 Great program. Has been for years. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Spellcheck. Easy to pull and editable pre-programmable custom texted. The ability as an admin to invite leads to chat with ease and to view site traffic. Great way to get open reviews on chat agents. Cons: Nothing. Great program. Used in prior role extensively. Read More Showing 1 - 10 of 41 Reviews Load More Reviews ## Conversational Cloud Popular Comparisons [Slack vs Conversational Cloud](https://www.softwareadvice.com/crm/liveengage-profile/vs/slack/)[LiveChat vs Conversational Cloud](https://www.softwareadvice.com/help-desk/livechat-profile/vs/liveengage/)[LiveAgent vs Conversational Cloud](https://www.softwareadvice.com/crm/liveagent-profile/vs/liveengage/) ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (244) Recently recommended **129** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **123** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **81** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **72** times Stuck Between Options? 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