The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience.

Helpdesk is very easy to get started with and is extremely affordable compared to other options.

The experience has been very positive and we will continue to use HelpDesk as we have had many benefits from it.

Simple yet very powerful helpdesk tool which helps to manage all the customers' requests in one place. It's very easy to integrate it with Gmail,  Yahoo! Mail, Outlook and Office 365.

Emails get caught in Spam sometimes when they aren't spam.

The system is fairly easy to use and is intuitive.

I love Helpdesk because it has so many features that I need for the entire customer support tasks. You don't need any other software.

Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.

I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.

The beautiful design offers stability and lets us easily handle tickets and build customer relationships. Service to our clients has improved so much since starting to use HelpDesk.

When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with.

We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department.

When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list.

Overall, this feature has been super useful to my business, highly recommend.

Easier to use by agents of the business as compared to others. Helps in improving the quality of services.

The software is very easy for my agents to understand and it is great that they can access it online anywhere.

It's been a pleasure to use and has made my job so much easier.

There is an obvious lack of control over training,  nuances can be lost. Customers may find it too impersonal.

It is very easy to integrate with any kind of product. Users in our SAAS can now in a matter of 2 clicks give us feedback or request some customer support.

What we love about it is that customers immediately know that they're dealing with us, and they're more willing to interact.

About creating password that is most be be problem in this software.

Cannot work without internet and power supply. Mulfunction when there is information overload.

It can reflect badly on the organization if representatives are not professional. Some cultural differences may occur and miscommunication can happen.

The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.

Overall Helpdesk has been great for me to begin using a ticket system.

I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.

What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use.

I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business.

There is no entry field for a due date. Needs PROOF OUT status option.

This product is so easy to use. I love the ability to assign different messages to different users.

No reports export, No tags reports. Need more reports like live chat has.

There are spam and bot with fake tickets, I have to delete them frequently.

For now nothing particular, it's a young product, so limited in features, but they add features week by week.

I went to cancel it and it had charged me yesterday even though we have not been using it.

Viber is very easy to use and add contacts to send instant messages or stage meetings on calls with. The audio is pretty great and the design is visually fabulous.

The app is really useful for everyday contact with clients or teammates - I like it because it is easy to use and responsive.

Because of a weak connection , the communication was bad. That's an inconvenient when you want to do some visio call.

Very easy to use, very fast in message sending and receiving. Best for video call and audio call and the best thing is that it is free.

Overall, Viber is a wonderful software where you can save your money on international calls.

Viber remains one of the best instant messaging options that provides ease of use, security and some unique features that could make the experience very fun.

Simple interface, easy to use and nice design. It has integration with the contact book and other useful functionalities.

The latest viber community group gives better interaction with easy control of the large group. Also, hidden chat feature is very useful for private chatting.

The new advertising program is very bad and annoying. It is not being used as much as it used to be.

There are pros such as ease of usage, being free, good quality of calls and also good customer support, it really does a good job.

An very good integrated solution for daily communication.

The product is easy to use and was easy to integrate. I like the video feature a lot.

I love that it's also encrypted on each device which makes it more secure and private, perfect for work related and personal messages alike.

Sending pictures, making calls, having screen shares, you can do it all. I have both the desktop and the mobile app and the integration is very easy.

The best thing about the software is that when you transfer an image, the quality stays the same, which is a great deal especially when you are transferring pictures that requires high detail.

With all these rich  features, Viber has been the most effective communication tool for our business. Experience the seamless communication with Viber.

Good Chat Social Media app, great imojis and always seem to innovate with new content, easy to use and of great value.

Viber sadly are forgotten and abandon  by many user, because the application is getting heavy and consuming too much of my phone resources.

I like the stickers and the extensions wherein you can create GIFs, search Youtube videos and locations. I like it that when we send pictures and videos, it still has a very good quality.

The UI of Viber is very attractive. It is a very rapid tool with variety of appealing features like the video calling and the messaging feature.

This provides very attractive sticker pack to have a great chat experience. Viber out option can use for abroad people to talk their lovelies  for low calling costs.

To socially connecting with my team, family and friend is the most important for me and Viber is very good with it.

The problem of this problem only need to much data To make a call alway lost the connection additional use a WiFi and call have interference.

Accidental pressing is slight problem in this software. For example there is a tendency for the emoji icons to pop up when accessing a personal or group chat.

And the other bad aspect is that updates cause this program to become unsupported. You cannot use Viber anymore until you have downloaded the update.

It has got good video quality, and calling functionality, which can save you serious money if making long distance calls.

Its quick messenger help me to connect quickly with my friend and colleague quickly and constantly and the best things is, it is free to use.

Viber has such an amazing support team. I had an insistent issue and they helped me to resolve it very quickly.

US Dollar

HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedbacks and surveys.


HelpDesk includes various features such as tagging, private notes, assigning tickets to specific agents, data protection, information sharing, collaboration and ratings. Additionally, it allows users to add chat widget to website and filter tickets basis agents, dates, ratings and more.


HelpDesk enables users to automate customer communication with statuses and canned response. It also offers ticket assignment, private notes, custom comments and agent groups to help collaborate with team members. Additionally, the platform includes email notifications, SPAM filters, customer conversation history, client details and ticket ratings to deliver personalized customer services.



LongDescription

Commenting/Notes

Support Ticket Management

Case Management

Surveys & Feedback

Personalization

Document Storage

Activity Tracking

Customer Service Analytics

Workflow Configuration

Customer Database

Collaboration Tools

Automated Routing

Assignment Management

Batch Communications

Template Management

Customer Complaint Tracking

Self Service Portal

Help Desk Management

Content Management

Survey/Poll Management

Performance Metrics

Routing

Issue Scheduling

Issue Management

Multi-Channel Communication

Complaint Monitoring

Support Ticket Tracking

Forms Management

Workflow Management

Email Management

Video Support

Ticket Management

Visual Analytics

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Chat/Messaging

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Monitoring

Feedback Management

Customer History

Tagging

Issue Auditing

Third-Party Integrations

Task Management

Live Chat

Quality Assurance

Search/Filter

Knowledge Base Management

Real Time Analytics

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Real-Time Monitoring

SSL Security

Sentiment Analysis

Customizable Fields

Data Import/Export

Email Templates

Compliance Management

Real-Time Notifications

AI/Machine Learning

Real-Time Updates

Customizable Templates

Inbox Management

Real Time Reporting

Widgets

Prioritization

Customizable Forms

Multiple User Accounts

Canned Responses

Team - $29/month per agent (billed annually) or $34/month per agent (billed monthly)
Enterprise - Please contact LiveChat Software for pricing details

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HelpDesk

Live Online

Webinars

Documentation

Videos

Euro

Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages.


The application lets professionals run advertisements, convert leads and process payments. Brands can use Viber community feature to manage and interact with multiple members simultaneously, publish links to invite new users, control admin or member privileges and customize the community's image or description. Administrators can also add or remove community members and delete posted messages. It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. 


Viber lets businesses integrate with third-party applications via API. It comes with mobile applications for iOS and Android. Support is extended via documentation. 



HelpDesk vs Viber

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons