The only negative thing I found with this software is how many different times I have to put in peoples information in different areas. It should just transfer over.

So far FreeAgent is amazing and more than we thought it would be.

We utilize all functions of free agent but the best part of this CRM is the ability to completely customize our portal to our specific needs without having to keep a lot of unused features.

All this at a reasonable price perfect and easy to recommend.

The service itself reflects the wonderful people who created it and work for the company. It is easy to use and super customizable.

Integrates well with Office 365. Looks great and is neat and tidy.

I used to complain about the email font - but they just fixed that and there are a lot of new options to make your email look professional.

I like ease of use and the responsiveness of customer service. This is a great product for small to medium size companies.

On multiple occasions they've turned around and pushed into production our product feature requests in a matter of days or weeks. Zapier & Mailchimp integrations are a huge plus too.

Great product, EXCELLENT customer service. You won't find anything comparable to this for the price.

I like the fact that you can do so many integrations like Mail chimp and Zapier.

Lack of reporting is something that is being addressed. Email integration is inconsistent if you're using an Exchange server.

Having to learn new technology. I am not well versed in using computer software and integrations.

Coming from Excel, this is obviously superior. I like most the ability to track what each of our sales reps are doing, the email analytics and dashboards.

Easy to use and functional. I like the most is that I can know when my client open a Mail.

It is easy to customize to my business needs and the customer support is excellent.

Workflows are a big help and the customer support (both chat and email) is amazing. We were able to use the product almost immediatley.

If Salesforce customers would be aware of FreeAgent CRM, Salesforce would have no clients any longer.

Overall Myself, and my agency have been very happy with the FreeAgent Product and onboarding team.

It's reliable for the most part. Any issues or questions I've had have been sorted out by the Support Team and Account Manager very quickly.

The setup, integration and training were straightforward and relatively easy.

I love the different views available, the customizable apps, report features, and the new RingCentral integration will be so helpful.

Simplicity of making changes and customizing the information stored under accounts, opportunities, and contacts.

Setup has been very collaborative and accommodating to our schedule as a growing business. Free Agent is easy to use and has saved us a ton of time on a daily basis.

Eddie Lampert likely doubted that established, 100+ year old Sears would fall 99.

We liked how it worked as a process flow management tool. We looked at other tools, such as salesforce, and they were not easy to conceptually fit into our process.

You have get in there and use it a few times, you have make edits and changes to the terms, drop down options.

Most Expensive Worst Experience You Will Ever Have.

IT is sometimes hard to organize and sort files.

This is a sales persons greatest tool. In addition you can create custom objects to enable the support team to better work cases.

Salesforce Marketing Cloud is great and only getting better.

It's is very costly as compared to others I  the market.

I really enjoy the interface  it is easy to use and has a lot of features that aid you in finding the help you need. It also helps out business in more than one ways.

Documentation is poor and almost always not descriptive enough and outdated. The system itself is very buggy.

Good enterprise solution but lots of customization.

Got duped by salesforce salespeople into thinking this is cutting edge technology.

Not only do you pay a PREMIUM price for Marketing Cloud, but you'll also end up spending more time than you should trying to figure out this product.

The support and training from SF have been excellent.

I like that Send Time Optimization was included, this was extra with the previous e-mail marketing product we used.

This product poses itself as top of class, but that's only in pricing.

Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).

I love Journey Builder and its native connections to Salesforce. Dynamic capabilities are extremely robust.

You get the benefit of an easy to use email platform, and the ability to automate workflows to enhance the personation of your customers.

Salesforce is good, but HubSpot is a better CRM.

Salesforce Marketing Cloud was easy to use and easy to teach people how to use. It was a cost effective product.

Like all of Salesforce's products, their marketing cloud is an extremely powerful tool with lots of customizable capability and robust features.

Can be a lag between menus/options however nothing big. No real big complaints on our end any issues are rep is there to meet our needs.

We have a Sales cloud integration which does not work well with Marketing cloud.

Also, even though it's the same company, the integration between Salesforce and Marketing Cloud is complex and just basically terrible. Cloud Pages Smart Capture forms are useless.

The user interface is horrible therefore it is not easy to navigate through the application.

Salesforce helps my salesman keep the group on the same page. Chatter works great and you can put reports on it that everyone can see.

Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.

Maybe it's a little difficult to learn at first, but the learning phase is quite fast and you end up knowing it very quickly.

If you pay the money, you can make salesforce into an amazing wonderful tool for your business. It's capabilities and customizations can really make your business run smoothly.

It's one of the most popular CRM, so most people are familiar with it. As such, it integrates with several other software tools out there.

Ampscript is required for many complex landing pages and emails. Difficult to use for a single user with no development background.

Easy to use (especially with Content Builder), lots of customization, allows me to send to Salesforce Reports/Lists.

Thats a problem because most Marketing Teams do not write code.

This system has a lot of advanced features which is really cool. It provides different integrations with other systems which is very useful.

Very useful for establishing end to end consumer journeys.

US Dollar

FreeAgent CRM is a fully-featured CRM that helps your team get organized, gain visibility into day-to-day work, and get more done with a powerful, easy-to-use sales platform your sales team will actually love. 

Work smarter and faster with instant visibility, empowering sales teams to do more with less. Speed up cycle times, close more deals, save time, improve business processes, and ensure nothing falls through the cracks by having all your tools in one happy place. 
Lift your business up out of spreadsheets and email, and win your workdays with FreeAgent CRM.

LongDescription

AB Testing

Content Delivery

Lead Notifications

Forecasting

Personalization

Meeting Management

Internal Chat Integration

Lead Capture

Performance Management

Customizable Reports

Document Storage

Proposal Generation

Activity Tracking

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Calendar/Reminder System

Relationship Tracking

Lead Distribution

Projections

Pipeline Management

Customer Database

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Batch Communications

Template Management

Data Import/Export

Call List Management

Customer Support

Contact Management

Opportunity Management

Lead Management

Email Marketing

Mobile Access

Sales Activity Management

Performance Metrics

Routing

Territory Management

Channel Management

Training Management

Shared Contacts

Multi-Channel Communication

Data Integration

Marketing Automation

Social Media Integration

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Field Sales Management

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Segmentation

Lead Nurturing

Interaction Tracking

Dashboard

Expense Tracking

Commission Management

Reporting/Analytics

Batch Processing

Prioritization

Lead Qualification

Client Management

Quotes/Estimates

Third-Party Integrations

Task Management

Sales Forecasting

Document Management

Web-based Deployment

Prospecting Tools

Data Management

Search/Filter

For Mac Devices

For iPad Devices

For Startups

Deal Management

For Insurance Industry

For Small Businesses

Starter: Starting at $35 per user / per month
Professional: Starting at $75 per user / per month
Business: Starting at $100 per user / per month

Contact FreeAgent CRM for other pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

FreeAgent CRM

In Person

Live Online

Webinars

Documentation

Videos

Audience Studio is a data management platform (DMP) designed to help businesses deliver personalized marketing experiences by capturing and storing data signals from multiple sources. Advertisers can utilize machine learning technologies to define audience segments and a device graph to understand their footprints across channels. 


Audience Studio includes Salesforce's Einstein application, which allows administrators to gain insights into customer journeys and uncover new audiences based on events or actions. It also offers a consent management module, which lets businesses configure consent frameworks for multiple markets, request data deletion and modify rules to meet regulatory compliance across the organization.


Formerly known as Salesforce DMP, Audience Studio is sold as stand-alone and as a part of Marketing Cloud on monthly and annual subscriptions. Support is extended via phone, email, documentation and other online measures.



File Management

Commenting/Notes

Real-Time Analytics

Engagement Tracking

A/B Testing

Signature Management

Rewards Management

Website Analytics

Sales Analytics

Customer Surveys

Multi-Channel Marketing

User Management

Social Marketing

Email Monitoring

Access Controls/Permissions

Multi-Channel Campaigns

SEO Management

Shared Inboxes

Subscription Management

Brand Tracking

Ad Network Integration

Ad hoc Reporting

Multi-Account Management

Marketing Calendar

Campaign Tracking

Transaction History

Competitive Analysis

Behavioral Analytics

Categorization/Grouping

Multi-Campaign

Publish Scheduling

Audience Targeting

Automated Publishing

Data Capture and Transfer

Content Library

eCommerce Management

Starter Suite Marketing
$25 user/month

Marketing Cloud Personalization
$100,000 org/year billed annually

Marketing Cloud Engagement
$1,250 org/month

Marketing Cloud Account Engagement (formerly Pardot)
$1,250 per month

Data Cloud for Marketing
$108,000 org/year

Marketing Cloud Intelligence
$3,000 org/month

Loyalty Management
$20,000 org/month



FreeAgent CRM vs Salesforce Marketing Cloud

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