Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

I find students leave comments which suggest they need further support, and this was frustrating as it appeared we couldn't support with this.

HappyOrNot as a product as well as the support team around it have been instrumental in the way we have worked with a global manufacturing client, focused on our food service delivery.

So far so good, easy to analize data, easy enough to collect it, to share results and to see areas of improvement.

Very easy to use - instant feedback from customers.

The smiley touch and the smiley digital provide several different teams with an opportunity to gather feedback from students in person or digitally - I really like the flexibility of this.

We found the touchless features didn't work well.

Resoundingly positive overall experience, great support from the team and a really intuitive and informative platform to use as an analyst.

The product is so easy to use, very visible, eye friendly. Everyone can vote in the survey withing seconds.

We use HoN as a touchpoint for the employees in our region. From the start the team from HoN was engaged, helpful and pleasant, we enjoyed our weekly meetings with them.

Very easy to deploy, strong reporting features, great customer support.

The only slight drawback is the simplicity of the questioning, and the inability to change some of the response questions for customers to leave feedback on.

It is great to have different device options such as button vs touchscreen depending on the data required.

Customer support is fantastic (survey set ups, problem solving etc.). Quick, simple and fun way to obtain feedback from our staff across a range of workplace services and projects.

We use it in our employee cantee, to get a better sense of the quality of our lunches and breakfast offered as a benefit for the employees.

US Dollar

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Customizable Reports

Document Storage

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Print Management

Customizable Fields

Collaboration Tools

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Account Alerts

Customer Experience Management

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Service Reporting

CMDB

Capacity Management

On-Demand Communications

Real Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Service Catalog

Call Scripting

Discussions/Forums

Phone Key Input

Issue Scheduling

Issue Management

Text Editing

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Filtering

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Web browser (OS agnostic)

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Zendesk Suite

In Person

Live Online

Webinars

Documentation

Videos

Euro

HappyOrNot is an easy-to-use, engaging customer feedback solution that helps companies optimize their operations based on real-time, high-volume data. Our solution is made up of three core elements: HappyOrNot Smileys, Analytics, and Success services. 

HappyOrNot Smileys collect continuous, in-the-moment feedback from customers and visitors in a few simple steps. HappyOrNot Analytics connects that feedback to a time and place and lets you view the data and uncover issues, find ways to fix them, predict future performance, and engage both employees and customers. You can then make impactful changes and build customer satisfaction and loyalty to gain more efficient operations, higher lifetime value, and increased profitability. Our Success services team help you along the way, from best practices on questions to ask, to how to read the results, and further develop and integrate the usage of HappyOrNot in your organization for added value.     

HappyOrNot Smileys: Smiley Touch, Smiley Digital, and Smiley Terminal 

Our Smileys capture genuine customer feedback when and where the experience takes place, so you can understand your customers’ feelings and opinions. 

 - The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement 

- Friendly and engaging design attracts people, drives maximum response rates 

- Get feedback from everybody, not only from the ones who engaged with you or purchased from you 

HappyOrNot Analytics 

All feedback data from our Smileys is passed on to our Analytics platform, the engine where the magic happens. The Analytics contains both robust and very flexible data insights sections that help you see how you're doing, analyze what is going well, and assess what can be improved. 

- Understand the details with granular data by hour, weekday, month, location, channel, and more 

- Discover the reasons through open feedback, pain points, and highlights 

- Engage and share your success with your team and customers with reports, data exports, and live sharing 

HappyOrNot Success 

We also provide additional services to ensure your use of our solution is successful for your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources that provide you with tips and tricks to enhance the use of HappyOrNot as your business needs evolve.

Zendesk Suite vs HappyOrNot

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