Repeat Rewards can tailor their services to our needs. Their staff is always accommodating and patient as they help me find what I am wanting. I would highly recommend them to any other pharmacy around us but I am selfish and want them just for my store!

Patience of the staff Knowledge of the staff And their willingness to offer services that in line with our mission statement

This is nitpicking, but the overwhelming number of services offered. I tend to get lost but this is more my responsibility than yours.

I have been using Repeat rewards for many years. I appreciated the program overview that was completed for Vogel's & Foster's in 2016. It would be great to get that report done quarterly. It gave valuable marketing information that justifies the expense of the program. The report also assisted me in planning our marketing and possible changes going forward.

Easy to use. Gives useful customer buying information like points accumulated, purchases.

Difficult to get enough repeat business.

Our overall experience with Repeat Rewards is positive, mostly because customer response has been good. Because of some of the integration problems we experience, we definitely don't utilize the program to it's full potential, which is impacts the cost effectiveness.

Customers definitely like the program and I'm convinced it does promote customer loyalty. It works especially well with customers who are making relatively large purchases because they see their points accruing quickly.

It doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. It also doesn't integrate with our online store (hosted through WIX) so customers sometimes get frustrated that they can't redeem their rewards when they purchase products through out website.

rewards program and all the info it provides

Rewards program is very valuable for our customers. Emails are helpful........................... Constant contact was nice addition Different options available.

A little pricey with all the add on features. Constant contact is nice but t the monthly fee is a little much for the few emails I put out..... Had some issues earlier this year with Micros integration. After 3 months we finally got it up and running efficiently.....

A lot of information about my dedicated customers.

The graphics with data are very helpful in quickly viewing what I need to know about my customers on a daily basis.

Confusing to navigate. There's too many button on each page, which makes it hard to find what I need to look at.

I HOPE THAT CUSTOMERS UNDERSTAND I USE THIS PROGRAM AS A THANK YOU. I THINK ITS BETTER THAN OFFERING DISCOUNTS. I THINK IT WORKS BETTER FOR THE CUSTOMERS THAT DONT GIVE ME THERE EMAIL AS GETTING SOMETHING IN THE MAIL IS A BETTER REMINDER AND MAKES MY CUSTOMERS FEEL APPRECIATED.

I LIKE HOW IT IS ALL INTEGRATED INTO ROCK SOLID POS OF SALE IT SAVES STEPS FOR BOTH ME AND THE CUSTOMER.

CUSTOMERS DON'T CHECK THEIR EMAIL AND LOOSE THEIR REWARDS. I WOULD LIKE TO SEE THEIR REWARDS COME UP AUTOMATICALLY ON MY POS TO HELP RECTIFY THAT. ALSO ADDING POINTS FROM YOUR NEW WEBSITE IS A PAIN. ITS HARD TO LOOK UP A CUSTOMER SO I KEEP SWITCHING TO THE CLASSIC VIEW. SOME OF THE REWARDS CERTIFICATE DON'T COME UP CORRECTLY ON ROCK SOLID. STILL HAVE TO ADD THE DOLLAR AMOUNT.

They have a great help desk, and are very willing to help you manage your program. Program easy to use on day to day basis.

Still have allot of back-end paperwork to manage. It takes some time to get your customers all set up. Once set up, it is seamless.

I have never had any technical issues with the software, its very user friendly. The back office allows us to access the customers accounts and add points if necessary, and marketing is included!

Some customers wish they had a keychain card, I don't know if this is something that is offered or not, we don't offer them, but it would be a great idea.

We've been with Repeat Rewards for several years now. They have helped me grow my business with ease. A very turn key operations. Very easy to administrate. Easy to make changes and their customer support is outstanding. I've already recommended Repeat Rewards to several businesses

How easy it is to use

tracking the employees signups

Our customer's love this program. It's easy to use and the communication options (email, print, text message) are a great way to get the word out. Our loyalty membership has expanded and customers are making more return visits.

We use highly customized ordering software for our POS that doesn't integrate with Repeat Rewards. We're able to work around that.

Increased customer loyalty with an easy-to-use interface.

Great customer support and easy-to-use once set up. My clients enjoy the rewards and it helps keep loyalty.

Design was somewhat outdated (but is greatly improved with new release). More frequent updates would be nice.

Customer Support is amazing! They are always very prompt to respond to our requests and help us through setting up programs. When you have older customers coming in and telling you how nice it was to get a reward certificate on their birthday and that WE remembered.....that is when you know the program works. And now with the dashboard being so interactive and reports available to see the trends and how our customers are spending money in the store.....we can adjust and make changes to our business. I highly recommend their services!

With very little effort on our part, they are able to reach out and provide the personal touch.

The cost at first seems a little much but once you see the value and repeat business it brings in to your pharmacy.

Easily adding customers and their points to our rewards program and learning more about who our most loyal customers are.

Repeat Rewards is easy to use and keeps everything organized. The layout and design of the software make everything easy to find. The customer data and marketing tools really help us see how well sales are going and to get a good idea of the type of customers that are most loyal.

The help button does not function well. It's designed well, but there might be too many sub tabs for finding things.

In an age where technology is found in every person's pocket, coupons, discounts, and deals can be found at the push of a button or even via voice activation. That being said, providing your customers with the incentive to make purchases must be just as fast and friendly. RepeatRewards provides that experience to both the purchaser and the merchant. Having RepeatRewards has been an outstanding asset, and has certainly increased the sales of products over-the-counter.

The simplicity of the enrollment process

We have yet to encounter something we have disliked

We have been a Rewards member for several years now and have always appreciated the friendly personnel when dealing with them! Also rewards program works great for our Hardware store! Just have signed up for them to take care of my website and social media.

Ease of use

Ease of use. We have no issues with the software. All my advisors are able to track live their customer points and it helps sell big jobs

Marketing and loyalty program to customers.

Email Marketing is a great feature, especially the pre-built templates. Customer service has been great in answering all questions.

Platform can be a bit confusing at first, thankfully customer service is very quick to respond and answer all questions.

Discounts- and drawing potential customers in.

The perks for the customer! after reaching 100 points and Double Point Days are great ways to get customers to purchase products.

When it doesn't communicate properly with point of sale. And points don't get recorded. We have to enter them manually online.

Amazing patient engagement tools to keep customers coming back, and getting old customers to visit our store again!

I love the loyalty program. Our customers are always excited to sign up and we are excited to see returning happy faces. It's easy to use and simple to set up!

I wish our customers had their own portal that they could log into to track their points and balance, or make any necessary changes to their personal information.

I like the programs that they offer and how they take care of keeping track of the points, and when certificates get sent out. I like that they tie into Epicor and we can transmit sales for the day. The one thing that I really really don't like is that I have to enter my customers into Epicor AND into their Repeat Rewards Website. Also navigating through their website is kind of cumbersome. For some reason a lot of the customers that we put into your website get flagged to not have the mail sent because it's undeliverable. I go in and unclick the box and they get their mail. There was nothing wrong in the first place.

We like how it integrates with our pharmacy system and engages the customer to participate with the pharmacy

So far we have no problems with the software being user friendly and customers have no problem using

The product was reasonably priced compared to other products. It serves the needs we were looking for which was a rewards program for our regular guests.

The tablet is not always easy to use so we often rely on the manager to enter data in the computer.

Very easy to manage customer's accounts, easy to upload files, customer support was great even though I am in a different timezone.

I would like to be able to change the reward levels on my own without having to go through customer support. Sometimes when adding new members the system glitches and won't let you add the new member.

It is very easy to use! Patient and staff find it very user friendly. It keeps us organized and helps with emails. We also like how the coupons are sent out.

The I pad is sort of slow and it freezes up a lot! This is the only problem that we have had with the actual product!

It is not a one size fits all system, very well put together and gives a customer a choice in how they sign up and recieve information.

Learning the software as it has a good amount of option to reach out to customers so it is time intensive to learn.