Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.

Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization.

The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.

I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Easy to use, great customer support, great UI, and did exactly what I needed it to do.

We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response.

The software is easy to use and very intuitive.

Great customer service and support and good value for money.

I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected.

They are immediately shown the popup but they've hardly used the site so it annoys them.

Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided.

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.

Fantastic support team which is always on hand to help with any questions.

Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant.

Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations.

This is a great tool for helping to understand your customer experience and evaluate NPS.

Good user experience and as the CEO I get to see exactly what I want to see and nothing more.

Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.

How easy it's to set up and available integrations.

The software itself is very user friendly, easy to setup and use.

It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features.

Ease of use, beautiful and intuitive interface, cost effective.

It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

D like to share a quick overview of my experience with Retently. Recommendations to others.

They are a scam and your business will lose revenue.

Once I was taught once it was really intuitive the next time I needed to use it. I love that is has different picture option to change up what customers are receiving.

List management sucks and is blocked from the client.

My favorite part is that they give you data on the click success. That date helps me write better texts and determine what my customers want to hear about and when.

I like the multitude of options as well as the customer service our rep [SENSITIVE CONTENT] has provided us. He has gone above and beyond.

Feel totally betrayed and ripped off by your company's policy to hide ad info from your clients so that you can boost charges for numbers you should have flagged and removed.

I like how we are able to easily schedule and connect auto text messaging and actions for our clients. This allows us to do deals and specials through our loyalty program with ease.

Ease of use and easy to teach. SpringBig staff is always willing to help and train.

I love SpringBig, this system has helped our store immensely.

Texting and adding points to customers has been great.

We just learned we have been double charged over and over for undeliverable numbers. So instead of clearing out undeliverable numbers, they keep sending and keep charging.

We can also target way more groups now. And the customer service is top notch.

It’s all shiny and pretty but the staff, costumer service is garbage. They are trained scammers.

Overall our experience has been good and we enjoy using it.

We can't write our own texts (compliance, I get it, but I don't like it). We run out of credits and have to pay overages but there is no warning when it is getting close.

I have wasted thousands and thousands of dollars at least with this company over past couple of years and the fact they hide that this is normal for their system is robbery.

US Dollar

Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. 

The platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences. 

Retently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms.

LongDescription

Commenting/Notes

Real Time Analytics

Engagement Tracking

Rewards Management

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Text Analysis

Text Fields

360 Degree Feedback

Customizable Reports

Access Controls/Permissions

Activity Tracking

Customer Segmentation

SSL Security

Sentiment Analysis

Conditional Logic

Multi-Campaign

Communication Management

Customer Accounts

Customer Database

NPS of Customers

NPS Survey Structure

Customizable Fields

Collaboration Tools

Template Management

Data Import/Export

Campaign Segmentation

Campaign Planning

Pulse Surveys

Customer Activity Tracking

Customer Experience Management

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Performance Metrics

Multi-Channel Communication

Complaint Monitoring

Client Portal

Question Branching

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Website Integration

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Segmentation

Data Visualization

Reminders

Chat/Messaging

Customizable Templates

NPS of Employees

Dashboard

Multi-Language

Ratings/Reviews

Real Time Reporting

Customizable Branding

Reporting/Analytics

Anonymous Feedback

Widgets

Customer Profiles

Monitoring

Campaign Analytics

Trend Analysis

Feedback Management

Customizable Forms

Drag & Drop

Negative Feedback Management

Customer History

Tagging

Third-Party Integrations

Campaign Management

Mobile Survey

Member Portal

Multi-Channel Distribution

Loyalty Program

Search/Filter

Essential: $99/month.

Professional: $299/month.

Ultimate: $599/month.

Enterprise: Contact Retently for more information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

Retently

In Person

Live Online

Webinars

Documentation

Videos

springbig dispensary CRM is a cloud-based customer relationship management solution designed to help cannabis dispensaries capture customer data for improving sales and marketing strategies. The platform assists businesses with creating automated workflows and configuring event-based triggers based on customer behaviour to improve lead conversion rate.


springbig dispensary CRM supports integration with the existing point of sale (POS) system to automatically collect data and streamline the transactions processing operations. Additionally, users can gain insight into marketing campaigns via reports and analytics to facilitate decision-making processes across the organization.


springbig dispensary CRM’s pricing is available on request and support is extended via phone, email and other online measures.



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