The proactive chat is a nice feature, its really helpful to convert a visitor to client.

Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.

We used to have another live chat service but we didn´t have very good results. I made some search and found that Chaport had a reasonable price and good features.

Chaport is a great tool and it integrates well with our CRM and CMS.

Their CSRs are really helpful. Just drop them a message, and they'll be more than happy to help.

The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly.

Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software.

I love the improvement we have made. The colors, the images, everything is very nice.

I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.

Ease of use, mobile app, minimalistic and elegant design, great pricing.

Only a few design problems. I believe that somebody from their developer team will fix it very soon.

It is very easy to use and as a designer I love the whole design system.

It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful.

Easy to integrate on our website, and web UI is easy to use.

How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.

The App gets offline quite often automatically.

User interface and experience is wonderful. Can be installed on multiple websites with 1 licences.

It is easy to set up and use. I like the ability to see info about the chat participants' systems.

The app notifications were delayed, but the  helpdesk told me that this was meant to be this way when you have the app open next to the browser version of chaport.

Downloading a chat just gives me a text file, and it's useless.

Sometimes the conditional logic fails to work.

All of the features are on the main page and it can be hard to juggle everything until you learn the ropes. We can't link the chat transcripts to our CRM and have to manually export them.

It works PERFECTLY, and gives me everything thing that I need. It actually had MORE than I ever expected.

Best pricing (at the time of writing this review). Mobile app and various integrations via Zapier make it easy to never miss messages.

Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much.

The fact that is free when you start, and you can increase the tier as your needs increase.

Great product, worked seamlessly into our web-based learning tool.

Excellent really happy with it. Installed on 2 of my business sites and will recommend on facebook.

Limited mobile app, not optimised for iPhone X. No option to include knowledgebase as other live chats do.

It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.

Chaport is great and we use it daily. Their own support staff uses the product, and they respond promptly when we have questions, and they are very knowledgeable.

I really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand.

The overall experience is very good, we can rely on them. We have an honest relationship and when problems arise, we try to solve it together.

Works for consolidating social media but reporting needs serious work.

I like that it is easy to use, useful when helping customers and there are a lot of good features on it.

Very easy to user, good & fast support, nice reporting features.

Ease in onboarding and deployment. After sale services are good.

The on-boarding process with Sparkcentral has been super easy. Once we made the decision to move forward with them the process was extremely quick and went at our pace.

Good oversight on the customers. The product team is actively pursuing development in bots and AI.

This feature is currently missing but is under development.

While I find it to be fairly intuitive, some of the agents struggle with it. I also think they should have more space in their Snippet Knowledge base.

Help us to understand why we should use Social Media. The functionnalities are very great and new are coming.

The data they collect is mostly useless. Understanding basic insights such as tickets per week, average time solve are very difficult.

Standardized queue, automations, support and AM team are amazing.

The team is dedicated and provide a good product.

US Dollar

Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with clients across various channels such as Facebook, Viber, and Telegram. It provides desktop apps for Windows and macOS, a web-app for all browsers, and mobile apps for Android and iOS devices, allowing professionals to chat with website visitors, even from remote locations.

Key features of Chaport include live chat widget, chatbots, knowledge base, integrations with social networks and messengers, detailed visitor info with custom fields, visitor behavior, pre-chat form, notifications, read receipts, chat transcripts, and Secure Sockets Layer (SSL) encryption. Chaport helps companies automate sales and support and offer help 24/7, send automated chat invitations to clients and get more leads, transfer chats to team members, and customize the chat widget by adding specific colors, texts, or photos. Additionally, it lets users share files or images with website visitors, quickly resolve queries using saved replies and typing insights, and gain visibility into missed/incoming chat metrics and working hours through real-time reports. Companies can also use Chaport to create a knowledge base for customers and connect it to an FAQ bot that can automatically answer customer questions using the KB articles.

Chaport comes with an application programming interface (API) that allows businesses to integrate the platform with third-party systems. It also has Zapier integration that helps companies to connect Chaport to 3,000+ apps without any programming skills. The product is available on monthly and annual subscriptions, and support is extended via live chat, email, and documentation.

LongDescription

Lead Capture

Transfers/Routing

Communication Management

Offline Form

Natural Language Processing

Mobile Access

Proactive Chat

Transcripts/Chat History

Chat Transcript

Multi-Channel Communication

Social Media Integration

Real Time Notifications

AI/Machine Learning

File Sharing

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Chatbot

Reporting/Analytics

Pre-Configured Bot

Auto-Responders

Customer History

Third Party Integrations

Canned Responses

Live Chat

Search/Filter

Knowledge Management

Self Service Portal

Support Ticket Management

Customer Communication

Surveys & Feedback

Automated Responses

Code-free Development

For Sales/Marketing

Automated Routing

Customer Support

Language Detection

Website Integration

Free: Free forever with an unlimited number of chats.

Pro:  $19 (paid annually) or $25 (paid monthly). 

Unlimited: $75 (paid annually) or $99 (paid monthly).


Email/Help Desk

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

Chaport

Live Online

Documentation

Sparkcentral by Hootsuite is an automated messaging distribution (AMD) platform that improves customer service operations across all digital platforms. Primarily catering to energy, hotel, food and beverage, banking, insurance, media, IT and retail industries, it helps businesses manage large volumes of data across WhatsApp, Messenger, SMS and asynchronous in-app or in-web chats.


Key features of Sparkcentral by Hootsuite include omnichannel messaging, agent operations, enterprise-scale routing, advanced reporting, customer prioritization and team performance measurement. Additionally, it provides application programming interfaces (APIs) to improve real-time reporting, customer relationships and satisfaction. It further allows users to incorporate messaging-based interactions into business modules and facilitate back-end operations.


Sparkcentral by Hootsuite integrates with third-party customer service applications to streamline information exchange across all channels. The pricing is based on the needs and requirements of businesses. The product extends support through online chat, helpdesk and documentation.



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