In particular the new modern UI has been great.

Slight delay in sending a message in chat - not sure if it went and then seconds later the response will pop up.

There are definitely excellent tools in the market for chat support but for us Comm100 worked the best. We have expanded it to our intranet, agents and customers for communication.

There is a lack of themes and customization. It doesnt 't include templates for some rare cases which makes it less flexible in problem-solving.

Pros: easy to use like the canned messages. Also like that it is mobile friendly.

People love the personal aspect that they are talking to someone real not a computer. It's also very nice to be able to have multiple operators.

When there are problems it can be a bit of a blackbox. No real troubleshooting tools.

I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.

Ease of  setup and customization was great in getting everything going.

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.

We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.

Inserting template messages is easy and useful. Comm100 tracks the visitor behavior and this enables us to act quicker on queries.

Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.

Good customer service, good team, excellent follow through and easy to launch.

Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report.

It did not alert us that we had unread emails.

The times we have needed help, the Comm100 support has been great.

We as a company started out with only the chat software, and a few add ons but as we quickly built confidence in it, we decided to go all out and utilize their AI chatbot and other amazing features.

Great Company-Great Service- Very cost effective.

The chat UI is intuitive and helps you keep track of a lot of metrics that enable you to respond to customer queries efficiently.

The product is super easy to setup and use. It provides a seamless interface to our clients allowing them to get help with little or no effort.

Great experience so far, pleasure to work with and to communicate with the support if needed.

New version was way too bright, which is bad for the eyes.

So thanks again to provide great The most which like fast chat response over the chat software with our end users and we can see what they type before getting at our end.

I like the freedom Comm100 gives you. You can add whatever canned message you would like to use and freely express yourself with customers.

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

The ease of use is great. I love the canned messages feature.

I like the live chat application it is easy to use and it is very convenient. I like that you can attach things and transfer the chat, I also like that you can save responses and reuse them.

I love the features it has and the abilities that you have to customize it. I also like the many reports that you have to choose from.

We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end.

At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Everything you could want from a live chat system and more.

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.

For localized Customer Relationship Management it is the one solid product can give you what you want.

Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.

Easy to use in the game and quite easy integration.

For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.

On iOS, using Helpshift is pain (from developer perspective). Lot of issues, updates break stuff.

Had a decent integration with our mobile app. The reports/dashboards  had a nice interface that looked modern.

Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.

Helpshift can be combined with various resources and systems to make participation more convenient. The team has also been very supportive in helping us reach the full potential of the product.

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also  reliable and indeed helpful.

Helpshift provides easy customer support at a cost.

Ease of use both from a customer's and agent's perspective.

Microsoft PowerBI as their reporting system was very hard to work with.

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time.

The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution.

The dashboard also provides the feature for localizing your FQAs for users which is quite powerful.

Customer service was terrible. The bait & switch pricing.

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.

US Dollar

Comm100 Live Chat is used by small, mid-size, and large organizations in every industry to connect with their customers on their websites and mobile apps. Your customers can use traditional text-based chat with auto-translation in more than 100 languages, or they can interact with your agents via audio or video chat, and screen sharing, safely and securely. 

From front-line marketing and sales to ongoing service and support, Comm100 Live Chat creates digital experiences that drive revenue and loyalty without increasing costs. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services. Learn more at www.comm100.com. 

FYI: Discover how prospective students want to be supported and engaged during the pre-enrolment phase in our latest student survey: https://www.comm100.com/resources/report/higher-ed-admissions-report-prospective-student-survey/

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Video Chat

Progress Tracking

Real-Time Monitoring

Customer Service Analytics

Task Scheduling

SSL Security

Electronic Signature

Single Sign On

Rules-Based Workflow

Communication Management

Customer Database

Offline Form

Collaboration Tools

Assignment Management

Data Import/Export

File Transfer

Call Routing

Self Service Portal

Screen Sharing

Mobile Access

Proactive Chat

Real-Time Data

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Alerts/Escalation

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Employee Activity Monitoring

Video Conferencing

Drag & Drop

Autoresponders

Remote Support

Customer History

Tagging

Task Progress Tracking

Third-Party Integrations

Canned Responses

Task Management

Live Chat

@mentions

Search/Filter

Multi-Language

Chatbot

Live chat, messaging, ticketing, email, SMS, social & knowledge base - all in one.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Comm100 Live Chat

In Person

Live Online

Webinars

Documentation

Videos

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.


Helpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.



Employee Management

Multi-Channel Management

Customizable Reports

Document Storage

Workflow Configuration

Sentiment Analysis

Call Recording

Customizable Fields

Automated Routing

Full Text Search

Call Center Management

Offline Access

Email Templates

Customer Experience Management

Help Desk Management

Real Time Data

Client Portal

Real-Time Updates

Ticket Management

Event Triggered Actions

Visual Analytics

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Inbox Management

Macros/Templated Responses

Widgets

Feedback Management

Customizable Forms

Auto-Responders

Multiple User Accounts

Campaign Management

Virtual Assistant

Web browser (OS agnostic)

Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift.  Agents are completely free!

Comm100 Live Chat vs Helpshift

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