WATI is one of the easiest software that i have use to manage and create a chat-bot automation for our WhatsApp marketing channel. It is really helpful in helping us to assist customer inquiry and replying to their message quickly for 24/7 without any break.

There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here. The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.

It's a easy to use and to implement software, with a great team behind it. If this is not enough for you, I must say that keywords is a must have tool for your team. Great idea, great execution, great time saving.

The aesthetics/frontend of the product can be improved.

Overall it started as an exciting project and opportunity, then as prices started going up, Wati started limiting what they're offering in each plan in order to get you to upgrade, and the worse for us is when we need help we just can't reach them any more. So overall experience is highly deteriorating, but being a Business WhatsApp number manager, you are STUCK with them. You can't port business numbers between different Business API providers. So if you wanna switch to a better competitor, you'll have to transition all your customers from one number to another.

It was very easy to set up, and as a small start-up at the time they really did dedicate attention to helping us connect our number, get a green tick etc. Chats are easy to manage, even though not as smooth of a UI as you're used to with WhatsApp.

Support has gone towards WORSE in the last 2 years since we're using it. We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically. You can't reach any live person at all lately, you're just sent in circles using chats. Then chats ask you to email them, which is not what you're paying for when you read 24/7 Live support.

Very disappointed. I had convinced my organization to go ahead and move all communications on WATI but they stalled our business and that is unacceptable.

It is simple to use. Most common functions such as responding to customers, creating templates and quick replies, setting up webhooks / keyword actions is quite straight forward and can be done with minimal assistance

SUPPORT. One of the worst support teams. Setting up the account was a pain. I still have not been able to get my business name correct on the platform. Billing support is even worse. My account got disabled and we were not able to converse with customers despite making all payments timely. No one from their team responds on Whatsapp / LinkedIn / Twitter.

WATI is very reliable when we use it directly through the platform but the pricing and maintenance charges are relatively on the higher side. Moreover, the prepaid plan makes it difficult to launch sudden high-volume campaigns without recharging.

The UI of WATI is so easy and convenient to use that it does not require any separate training. Submission of templates for approval on the WATI platform is also a seamless issue. Live data shows delivery, read and replied metrics. Dedicated live agents can handle user queries on the same platform and chats can be marked as resolved. The Chatbot Builder is also fairly easy to use.

Applying delay of more than 30 seconds is not supported on the Chatbot platform and it becomes increasingly difficult to incorporate delays of several hours in specific business cases (for example when we want to send an automated feedback message to the customer after 8 hours of the user requesting a Service Request). The clicks data is also not very reliable and the callback report does not get fed to MoEngage properly on integration.

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful. I loved the demo videos that they provide with a step-by-step walkthrough on how to use the platform.

Really efficient tool to manage multi-agent customer support on whatsapp. The tool is really flexible and allows some wonderful features such as adding customer attributes, building a chatbot, auto-replies, submitting templates for approval, etc. We didn't want to diversify too much in terms of acquisition channels. But, this tool has worked very well as a retention software and CRM for us

We have to wait for about a week to start using the platform as WhatsApp API onboarding takes that long. But, despite that, they're really prompt in getting us approved

My overall experience was great. Nothing to complain about. Their team is very flexible and can accommodate all kinds of customer scenarios.

The customer support is AMAZING. Without their fantastic customer service, we would not have been able to onboard so quickly with WhatsApp. WATI team helped us remove barriers for integration really fast.

Not many cons to talk about really. Their dashboard was a little hard to grasp initially, but once I played with it a bit longer, I started getting the hang of it.

It is a very nice platform for any size of businesses and make operations on auto pilot mode. I recommend it to all business users.

Ease of Using API Platform, Perfect customer resolution platform, Easy User interface for even non technical person.

Could include more features in the future

Wati is really helpful to integrate and to have sales conversations with the client and also useful for customer support and managing customer data. Its easy to use and has good features like quick replies and automations

The Ui needs improvements and the chats before inactive in 24 hours.

We were charged even after we deleted our number from dashboard and stopped using, No option to opt out

We have a complete WA iteration of our product on WATI. love the application

It is easily integrable with no code based backend products like Xano.

The reporting is very poor, for example if i have to search for a chat i will have to scroll, it doesn't allow me to filter according to date. Also excel extraction is very slow.

Creating automated chat bot flows are also easy. I have automated our entire bot flow within 2 days with no development or design costs.

The response times are getting longer for support ticket. It will be useful if they improve their filter feature on conversation, so that we can see more information.

I have to admit that I was skeptical at first when the company suggested we try WATI. I thought it would be too complicated and difficult to use. But it was so easy to integrate with the entire team and have a better communication, I am so glad we decided to give it a shot!

I was looking for an easy to use and easy to setup personal assistant and I found WATI. I was able to set up my account in less than than 72 hours, which is a huge plus for me. The interface is also very intuitive and user-friendly, which is great because I'm not the most tech savvy person out there.

The is nothing i least like about this software. All is meets my expectation.

Very useful tool to manage a whatsapp business account remotely with various team members. With the user and team management, you can build the structure you need to adapt the solution to your business needs. We have managed to use a single whatsapp business number for 3 different purposes (customer service, sales and internal communication), just by assigning to the proper team and users. We are definitely saving a lot of time

The flexibility of the user management makes it a very adaptable solution for any kind of small/medium business. Also almost free of bugs, something surprising considering it is a quite young product

The UI needs some more work to improve the pages visually

It's easy to use and inexpensive. I'll surely use recommend to my colleagues.

I didn't find any cons in using this service.

A definitely must try for all businesses.

It is a very easy no code platform that a person can use and works seamlessly!

More integrations are needed with other softwares.

Good Choice of selection

Easy to Use and More convenient reporting

Get API Functionalities are required and some addional features from PRO to be given in Basic users also.

Respond to our customer 24h/24 7j/7

Flow builder allow us to save in few seconds a leads from a customer no matter the time

Yes 1 Agent Online: this option can check if an agent is online or not and send back a message to the customer 2 brick flow: is a way to group on a same flow builder canva the path flow

I looked for software that has an official app for mobile devices. My team works often out of the office, especially these days (covid), so having a mobile app to manage inbox conversations is absolutely amazing. It's very easy to build bot flows so no previous experience or coding skills are needed. The price is also minimal compared to what you actually get.

As with any new development and new software, there are bugs here and there, but the WATI team is very responsive and solves them quickly.

Chatbots and Stability of the Platform. Easy to integrate with other platforms.

Nothing. WATI can be integrated with pabbly, zapier etc. This makes it awesome.

It's a great product and the experience so far has been incredible. I highly recommend everyone to use Wati for Whatsapp Business.

Before subscribing to Wati I talked to multiple clients and none of them were as transparent as them. Not only Wati has an easy onboarding process but also offers economical pricing. Wati UI/UX has been built keeping non-developers in mind and hence it's dashboard is really very handy and our team loves using them.

Not significant enough to be mentioned currently.

Being able to communicate with our customers over WhatsApp and send bulk messages

Template approval for none Latin languages still requires some improvement

We are having one of the better experiences with Wati for Whatsapp solution and best customer support

The ease of onboarding and ability to configure without technical knowledge. The best part is automated review of template messages

The con is that it is not customisable, so its better suited for neutral/plug in use.

the support from the team really helped us to solve the verification problem with Facebook

very easy to use and integration with the system we use

everything has covered our needs, and currently, we are studying one by one from the existing fire

Amazing !

Easy to use and very comprehensive. It has all essential and necessary tools to make the business successful

I didn’t encounter any difficulties with the product . It just take a little bit to get used to it