All Bento Reviews
1-25 of 27 Reviews
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Mark
Verified reviewer
Professional Training & Coaching, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
The Best Email Marketing Platform I've Used
After finding your way around Bento's UI and understanding what it's capable of, you won't want to use any other email marketing tool.
PROSIt has very simple list-size based pricing, and you get all the features no matter what. The email marketing piece is great by itself, but when you layer in Flows, you can take the automation of your marketing to a whole other level. The support is also personalized and community based, which makes getting help very easy.
CONSFrom a business perspective, choosing a small team like Bento (vs a large corporation) could be a risk for some, but there are emergency safeguards in place, so I'm personally not worried. From a technical perspective, I haven't experienced any significant shortcomings. At the time of writing, there is no Android app which make monitoring live chat slightly limited.
Reason for choosing Bento
Bento is much more robust and feature rich. I like that.
Reasons for switching to Bento
HubSpot's pricing is outrageous to get to anything close to a decent email marketing feature set
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Marketing automation done right
Bento has allowed us to create evergreen sequences and marketing automation sequences that we can rely on.It's one of the products I recommend the most to people when they ask me about marketing automation for their businesses.
PROSBento offers an incredibly easy and powerful way to manage your entire marketing automation journey.You are able to track actions by anonymous visitors, tie their identity to past actions once provided, nurture them with flows and sequences that are incredibly flexible and then continue to engage and provide customer support to them through the Bento Chat product.The developer is also extremely quick at adding new features when the community asks for them.
CONSThe only con for me has been that Bento does have a slight learning curve, simply because it packs a lot under the hood.Some more shareable templates or ready made packages for newbies would make the experience a bit smoother.It's eCommerce focused features could be padded out a bit too (However I know it's in the pipeline so just need to be patient).
Reason for choosing Bento
Klaviyo while impressive had ridiculous hoops to jump through for support. Bento's support was more active and dynamic. That matters a lot when you are a small business.
Reasons for switching to Bento
Mailchimp was getting extremely limited in terms of functionality and expensive. Deliverability was suffering too.
Vendor Response
It's been so lovely getting to know you! Thanks for the review!
Replied July 2023
Konstantin
Computer Software, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great tool also for beginners
User Interface: intuitive and user-friendlyCustomer Support: responsive and helpfulScalability: handles growthFlexibility: customize it to fit your unique needs
PROSAutomation: Set up automated campaigns to nurture leads without manual intervention.Analytics: Gain insights into open rates, click-through rates, and more to refine your strategy.Segmentation: Target different groups within your list for more personalized messaging.Templates: Use pre-designed templates to create professional-looking emails.
CONSLearning Curve: Learning all the features and best practices might take time.Cost: As your subscriber count grows, the monthly fees can become significant.Deliverability Issues: Not all emails might reach the recipient's inbox; some could be spam.Complexity: The features might overwhelm users who prefer a more straightforward solution.
Reasons for switching to Bento
Hubspot was ugly
Brian
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Powerful Email Automation Features for Product Owners
The power and flexibility in setting up email automation flows is incredible. By adding a tag based on an action (such as a purchase) or where they signed up, you can trigger any number of email flows and change it based on actions they take. Replicating the basic flows I had before in Mailchimp was easy, and I now have all that I need to add more complex flows going forward.
CONSNone! The support in helping me get set up was first class, and after a short 1:1 onboarding session, I'm all set.
Reasons for switching to Bento
The features in Mailchimp for automation flows became more and more complex, and you were restricted to only a very basic one-step automation unless you paid a substantially higher fee. Not only do I get all the tools I need with Bento, their support is incredible if I need it.
Rosa
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Need a truly reliable platform and outstanding customer service? Read this...
Everything is so smooth, and most important IT WORKS! Honestly, I can't describe how happy I am about using Bento, it's a backbone for my business since I write on a daily basis and it's one of the few platforms that doesn't punish my creativity at all. It always surprises me how quickly the owner/developer respond to any request! Bento works well with everything on my stack. I'm a extremely happy customer :)
PROS- The ability to add multiple sites in just 1 subscription - Analytics out of the box - Outstanding deliverability - Free spam checker - The friendly & top-notch customer service - Affordable pricing
CONSIt's not something I don't like, but Bento is SO powerful with its features that maybe it could be "too technical" for some users.
Reason for choosing Bento
I saw an amazing review from another user about a powerful platform that could literally save you a lot of money in other automation tools, so I decided to give it a try... and I'm really happy to have followed his advice.
Reasons for switching to Bento
Convertkit wasn't so powerful automation wise and I had deliverability issues (almost all my emails landed in Promotions)
Kai
Market Research, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Bento Is The Best Email Marketing Software for Developers And Marketers
Bento made it incredibly easy to migrate my two established lists/businesses in. I was able to move across my subscribers and [sensitive content hidden] ([sensitive content hidden]) helped migrate the automations as part of their VIP onboarding process. Since starting to use Bento, I've loved the software more and more and more. A+ experience, I keep referring my friends.
PROSBento is packed full of powerful email marketing automation features with an easy-to-use design and user experience. It feels like someone waved a magic wand and took all the friction and frustration out of my email marketing experience.
CONSN/A. Great software. No complaints -- seriously!
Reason for choosing Bento
Bento made is easy as pie, with affordable pricing, and absolutely amazing customer support. Give it a try, friend. It's amazing.
Reasons for switching to Bento
Drip became unuseable for me. Their pivot into Ecom is *fine* but pushed me away as a non-ecom business owner.
David
Public Policy, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Feature Packed ESP with Strong Pricing + The Best Customer Support
Bento is a unicorn in my eyes: you have a beautiful, highly-functional product that is backed by a support team that replies faster than you can blink. When comparing to others like Mailchimp or HubSpot, Bento is 100x faster both in physical page load time but is also more simple. The product just makes sense.Bento is something that I actually enjoy spending time in now because of how perfectly it's been crafted.It also integrates easily with Zapier to cover pretty much any other platform Bento doesn't have a native integration with. Powerful stuff!
CONSIt's important to know that Bento has a really fast speed at which they make product updates. Personally, I love it! For some that may be used to more enterprise heavy software, you'll be glancing at the change-log here a bit more often to stay up to speed. Just something to keep yourself and your team in the loop about.
Reason for choosing Bento
Bento's pricing and customer support did it for us. The way everything is just included + unlimited at one price makes life much less complicated when it comes to email.
Brandon
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Glad I made the switch from Klaviyo
Bento is super easy to use and the support team is extremely helpful and communicative.
CONSThe interface is a little different than what I was used to so it took me a couple of days to get used to it but the support team was always extremely helpful and quick to help me figure out what I was doing. They also made the on boarding and transfer process, super easy and were very helpful throughout the entire thing.
Reason for choosing Bento
I chose Bento, because the price and features were way better than the competitors, plus the support was extremely helpful and friendly.
Reasons for switching to Bento
Klaviyo was becoming super expensive and too complicated and difficult to deal with for my needs, Bento is so much better.
Alfred
Education Management, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
I have used the tools of the competition...
I very happy with bento now, because it does what it advertise and the email delivery rate is great. Bento works well with my woo commerce and my website. I am a happy customer.
PROSI have used the tools of the competition and Bentonow is better. It has a better User Interface. The email delivery rate is one of the bests. The support is personal.
CONSThe con is WPFusion for Bentonow. The auto login link of WPFusion for Bentonow is not working. This was an important feature for me to go with Bentonow and WPFusion. I wish that WPFusion is delivery in the future a working auto login link, because they advertise it. WPFusion deliver to your promise!
Reasons for switching to Bento
I was a longtime customer of Infusionsoft and when the email delivery of Infusionsoft dropped I was switching to ActiveCampaign. ActiveCampaign has a good email delivery rate but they upsell me to an expensive package and never deliver on it and the support for ActiveCampaign is not matching what they promise.Bentonow has a great email delivery rate and the support is personal. I am a very happy customer of Bentonow.
Ilias
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
The best email marketing tool
It has it all in one. It really feels like it's email marketing software made for you. There is a human touch to everything.
CONSNothing so far - the platform is great!!
Alex
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Never looking back
10/10 – couldn't recommend more highly.
PROSThe attention to detail from the founding team is unmatched by any other software company. I'm constantly impressed by Jesse's ability to push ahead and ship features (faster than some companies with dozens of software developers on their payroll).
CONSIf there was one thing I'd have to criticize, which is not something that we'd actively use/want but it is something that clients often request it would be Bento's ability to have responsive email templates, etc. That being said, as far as I'm aware this is a WIP so by the time you're ready this review – this may no longer be relevant.
Reasons for switching to Bento
MailChimp was under-utilized at ScaleMath simply because of the whole workflow. This is something that switching to Bento has curbed for sure. We're no longer hesitant to send out emails, and don't have to spend 45 mins double-checking settings every time we do.
Josh
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
The Developer-First Email Platform You're Missing
I use Bento primarily to keep track of events that happen within my application. Then, I use those events to send emails to my users or to just make sure I know how my users are using my platform. Additionally, I use the simple customer support tools within Bento to answer support chats/emails directly in Slack.
PROSBento is incredibly simple. As a developer, I was able to set up Bento on multiple sites and in multiple code-bases and be able to start tracking events in Bento. Even if I was not using Bento for it's email marketing platform (which is obviously one of it's strengths), there is SO much potential because of the incredible, and sometimes overwhelming, features that the founder has created.The tracking, flows (even if you don't end up sending an email in those flows), integrations, even basic support/chat channels is second to none. For the price, I feel like I have 10 tools in one and it's a steal.
CONSHonestly, anything that I've disliked about Bento has been solved within hours thanks so the incredible support (Discord) by the founder and community.
Reason for choosing Bento
Price and variety of features
Gabriel
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Life Changing Email Marketing Software
Everything was so easy to setup and once it's up, you can absolutely trust it will work. The flows feature is extremely powerful and helps drive a lot of meaningful conversations with customers.
CONSThere is honestly nothing to dislike! It might be cool to have more user written guides to see how others are maximising Bento though! They have such incredible support that even if there were issues, you could get a resolution within a day or so!
Kiril
Verified reviewer
Cosmetics, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
It does it all!
Reliable software that delivers.
PROSBento is great for entrepreneurs because you get all of there features for a flat pricing per contact. There aren't any upsells, locked features, or hidden products. You get the entire suite of amazing marketing features that you can use on your entire emailing list. It's great and replaced a lot of other software for us.
CONSThe support from Bento is so amazing. You might find it startling how quickly you get a reply.
Reasons for switching to Bento
Pricing
Mitchell
Verified reviewer
Food & Beverages, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great Product. Amazing value.
Email is a key revenue driver for us and Bento makes it's easy to see what is performing well and makes sure emails are optimal before sending. Their builder makes it easy to make beautiful emails that look and perform great. Setting up triggers is super easy and I'm a novice. The few issues I've had have been resolved on Discord quickly. [sensitive content hidden] and his team are the real deal on support.
CONSI have struggled setting up triggers from events but I think that is down to my technical inability. All issues have been resolved via Discord quickly and everything I wanted to achieve is now set up.
Reasons for switching to Bento
Price.
Tiziano
Graphic Design, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great event-based email marketing automation tool
Bento offers unique advantages like batch email sending, organizing tags into categories, and setting expiration for tags. While direct integration with many external services is limited, Bento simplifies the integration process with its email marketing automation system. Its event-based nature enables potent and adaptable automation capabilities.
CONSIt can be a little difficult to master at first because it is very different than most email marketing services. At present, however, I have not encountered any particular negative aspects.
Reasons for switching to Bento
Bento's event-based email marketing automation features is more flexible and Bento has better value for money.
Arnaud
Verified reviewer
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
A great SAAS email marketing tool
Overall, I've been paying Bento for almost a year now and we upgraded since. I intend to keep having my subscription on as everything is working smoothly.
PROSWhat I like the most about Bento is the ease of designing your email sequences. You can design it in a visual editor or with a traditional editor.
CONSI thought it was pretty limited in terms of email deliverability at first but finally I got a great help from the team. So in the end, I'd say what I like the least is that sometimes links are not properly displayed to users but it's getting better.
Reasons for switching to Bento
I made the switch from Customer.io because for the quality/price ratio, Bento was leagues above
Pawel
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Bento - why choose it?
I am very positively surprised and happy to have come across Bento. The deliverability of the messages is at a high level, and I have everything I need here to run effective email marketing campaigns.
PROSWhat I like most about Bento is that it offers so many options for tracking users. Definitely attribution and analytics deserve praise here. Plus, the built-in forms are nice and easily configurable. What's more, it's possible to display them depending on what the user is doing on the site. They also have great support that responds quickly to user requests on Discord.
CONSAt first I felt a little lost, as the interface took some getting used to.
Nicolas
Computer Software, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
An absolute banger for SaaS
Bento is to SaaS what Klaviyo is to eCommerce: Essential. Super customizable, I can make super complex flow based on events I trigger either via integration or code.Customer support is faster than The Flash
CONSThe email editor could be improved, it's ok but not super intuitive.Also I wish there was an option to back-populate flows (ex: run the flow to all profiles that match the criteria, for example when a new flow is created)
Reason for choosing Bento
Klaviyo is made for eCommerce, not SaaS, and [sensitive content hidden] was on Twitter, with lots of people recommending Bento, so I gave it a go and it was perfect
Polina
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great tool with with huge potential
The first thing that you notice in comparison to other tools – customer service and constant customer feedback-based improvements. This tool is created for users and it's being constantly improved for users. The modern digital world is all about changes and new features, and while some of the bigger competitors are resting on their laurels, Bento takes over the email marketing world. :)
CONSI think the dashboard UX can be improved a bit but it's rather a matter of time, I see it changing already.
Reason for choosing Bento
We had a proper comparison process with pros and cons: features available, customer success and ease of communication, interface, price/return etc. Bento got the most points in the end!
Jarrett
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Bento is unadulterated awesomeness
I've been using Bento for a while now and I'm really impressed! It's incredibly intuitive and easy to use, even for someone like me who's super tech-savvy. Plus, it's been super reliable - I've never had an issue with emails not sending or not showing up in my inbox. Overall, I would highly recommend Bento to anyone looking for a reliable, user-friendly option, that can scale.
CONSSometimes they don't have the most robust documentation, but their live customer support is amazing and makes up for it.
Vendor Response
Thank you so much for your review! We've loved serving you in our Discord community!
Replied July 2023
Laurie
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Bento - All your email marketing in one place
I love the graphic email flow editor. Being able to write email logic that sends different emails to different customers based on their specific situation is invaluable. It also integrates very well with our other software, allowing us to send emails right when a customer uses our product.
CONSBento has a lot of features, so sometimes I was overwhelmed by where to find particular settings and options. The support is first-rate so they always helped me out instantly.
Trinidad
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great and underutilized software!
Bento is incredibly powerful, and it's small size means it doesn't get bogged down in bureaucracy like many other software companies do. Their [sensitive content hidden] is very helpful, and being able to just hop on a call with him is pretty nice.
CONSI don't think I can provide a real cons list, as I think I could fix most of the issues myself just by learning the software better. I haven't had time to really dive deep on it yet.
Reason for choosing Bento
Cheaper, and seemed more powerful in its niche.
Danijel
Retail, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Review for Bento online app
As an e-store owner, I am absolutely thrilled with the product we recently added to our catalog. Our customers have been raving about it, and for good reason!
PROSThe Bento app is a versatile and user-friendly productivity tool that revolutionizes task management and organization. It offers powerful features like intuitive task creation, collaboration options, time tracking, and seamless cross-platform accessibility. With its customization options and excellent customer support, Bento is a valuable and affordable addition to anyone's productivity toolkit.
CONSIt still takes time to so it. There still is learnig curve. But this is normal for this complexity of task.
Carvel
Verified reviewer
Music, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Best mix of developer and non-developer features
My experience with Bento has been very positive. Their Discord community is really helpful and the system is very intuitive.
PROSAs a developer myself, I hate things that only offer WYSIWYG editors for everything leaving me pretty frustrated that I'm unable to leverage my developer tools. Bento offers both in a very unique, easy to implement system. Their service is off the chain. The [sensitive content hidden] of the company will even hop on a video conference with you if you need help.
CONSI really can't think of anything I'm missing with this system.