Easy to use, friendly and fast support, excellent value

No audit log, hard to integrate travel data

Pro's: Customer Service, Customer Service, Customer Service able to sort the information on screen in many ways able to easily download to excel or 2 other formats they will help you to customize all of your reports and have lots of ready made reports they get back to you every single time and help you completely solve the problem they are very encouraging to "old" people that need more help...like me.. The cost is really low Our members, do NOT have any issues when registering Pictures easily added I shared that the worst thing that I have to do is to make Name badges....and then they did it for us.....on their site they do all the work for you. they look over what you have done and let you know if there are any changes that need to be made and will help explain how to do it...or honestly they fix most of it for you. I was able to engage a sponsor by them helping me with a discount box...which was very helpful. Josh is amazing to work with...has a lot of patience when explaining "stuff", and has a really great sense of humour...and we all need that when working with anything new... they have a great blog that they invite their customers to help out with. Having them build your system works awesome...it is always perfect and everything is so easy....and so worth the small cost. I'm not sure what else to say right now...but I hope that they are in business forever...or at least until I retire... Cons.... If you type to fast when entering the amount of a payment..you get ahead of the computer because you have to hit enter because of an explanation box.... Other than that, I would totally recommend anyone use this system. It works really well, their customer service is very helpful and very responsive and the cost is not expensive and it is a CANADIAN COMPANY.

It is very easy for my clients and customers to use, other than the invoices my clients LOVE this system. For the most part the event registration is easy to set up and use.

They do NOT create individual invoice numbers that can run through out all my events. Eply does not create invoices that I can download to a file for our accounts process - My clients and customers require invoices that are attached and not included the message of the email. Every time I want certain features in my registration forms I have to ask support to do it. I have the same features in almost all of my registration forms. Thank I can not modify everything that I need to to get the forms and reports that I need and was able to get on my prior product.

ePly has provided an invaluable tool for us to grow our events. HIGHLY RECOMMEND!

Customer Service - We have an extremely complex registration process for our conference. ePly customer service has exceeded our expectations. They basically held our hands to setup every detail. They also taught us a they helped so we could set up simpler event registrations on our own.

Nothing - everything has either worked really well from get go or customer service has immediately fixed any issues we've had.

Excellent support, customizable validators and reports. Filling in space now to get to 100 characters.

Some of the sent emails notifications show up in green, others red. Green would be much easier, as the red always looks like an error. Most importantly though, is that I am dying for a feature to embed the sales fields on our own website. Tito does this, but does not have any of the other features that eply currently has that we like so much (such as schedulable emails). Finally, it would be very helpful to be able to schedule emails relative to the event date and time, instead of calculating those times out ourselves. Thank you!

Robust form building and reporting. Ease of front end use. Highly customizable. Very easy to access telephone assistance.

Page jumps and tabbed pages not available. Help section should include more screen captures to direct reader to specific functionalities more clearly. Mass email system seems buggy. Sometimes crashes when trying to pull reports/filter reporting. Financial summaries not always intuitive.

The Pros of ePly: Love that they are a local company ( previously dealt with an american company - ease of connection and integrity of local service was superior ) , superbly reliable and dependable - at ALL times, including last minute requests for help. Proofing of my creation was soo appreciated - ePly caught errors and suggested helpful enhancements that made the online registration fabulous for my attendees. Cons: Only that their wonderful service and expertise and attention to customer service, ease and quality product can't be cloned to other businesses I deal with. Overall: I have recently resigned from my position and handed over my contract to another event planner. The transition and response from ePly to this process has been nothing less than outstanding. Sincere thanks and appreciation for the quality of work offered by ePly - the team made my life in event planning so much easier and better!

Very positive overall. We are glad we made the switch to ePly.

Excellent customer service. Rep has been very helpful and responsive. The interface was mostly pretty easy to learn and create nice-looking, functional forms with, as well. Now that some of our forms our, live they have been working very well for us so far.

It would be nice to have a few more aspects of the form-building interface automated. For example, it would be helpful to have a way to copy a field/section/discount code set from one form to another (without having to create a whole duplicate form and modify from there). It would also be helpful to have a quick way to copy an entire form into the Additional Registrant option (rather than copying field by field).

Registration was less labor intensive for participants, and for the organizers. Data was accurate and immediately available and easy to use (e.g., to create reports on different sessions).

Ease of use by the registrants (we had NO problems throughout 130 registrations.) The ease of use for me as the data manager was also outstanding - once I had a bit of training I was able to monitor as needed, download data, and adjust registrations as needed (e.g. to change from pending to live once a cheque was received). If I had any questions, my team member was always most helpful.

Putting together the post-conference survey was cumbersome and not intuitive. However, with help from the team, I was able to get it done on my own, so it did work!

After researching a number of vendors, I was introduced to e-Ply by a client a few years ago. As a relatively "non-techie" my experience has been wonderful . Set-up - Non-complex events are very easy to set up - Complex (for me) are those with multiple fees related to Early Bird, Regular, on-Site registration dates ... e-Ply will do this for a very reasonable fee and I've been able to use then simply update for events held the following year. Reports - Easy to set up and customize based on what required for various aspects of event planning Support - Outstanding ... always responsive and solution oriented. - Love that have extended availability of "real people" support as some located in the west and some here in Ontario - Proactively follows up to make sure we make our deadlines ... like having another team member on staff! Flexibility - Focus on customer requirements vs fitting the box Overall I highly recommend the e-Ply team who are a pleasure to work with and make my event registration and planning so much easier.

Being able to deliver a registration form that is easy to use, with a modern look to our clients has been a great benefit!

ease of use, forms being on one page, flexibility with custom reporting, ability to easily move sections within the form, robust knowledge basis, wait-list feature.

system font management unable to update multiple records at once, unable to copy and group records together, dashboard registration count (daily) becomes illegible after a high number of registrations.

Easy to set up, easy to create reports.

The product is very easy to use. When I run into a problem, the customer service team is quick and efficient.

I honestly can't think of a downside to the software. I've been using ePly for 2 of my clients for 10+ years. Some of my other clients use other software but they can't compare to ePly.

We would definitely recommend this, particularly for the outstanding customer service. If we have any questions the staff are willing to address them and also help make changes to the form. We will continue to use eply for our business into the foreseeable future.

-Security of our customers data -Great customer service -Ability to reproduce forms -Downloadable formats and ability to leave notes -Also like the ability to customize a report. Very helpful!

Unable to delete mistakes that are made after entering payments The form and setting up the forms are easy to do once you become familiar with the system and formatting, but it was initially quite a challenge. Also, the online payment could be streamlined to help make multiple credit card payments at once. Would also be helpful if we could view what emails have been sent to what registrant (instead of manually entering these into the comment section).

We recently starting utilizing ePly and are very happy with the results and excellent service provided. This spring, we hosted UNBC's largest academic international conference and we had decided months in advance that we needed a better on-line system if we were going to make it happen. It was an easy decision to work with ePly because they are so responsive and the system is so easy to use. The international conference was a huge success and it was a relief to have ePly working with us. Since that conference, we have signed up to host 2 more with ePly. Also, we appreciate the option of paying to have the registration forms created for us. As a very small office, we just don't have the time or technical staff to create the forms.

Great!!

It is easy to use and customer service is very efficient and helpful!

There is a lot to navigate but once you get the hang of it it's easy

I have been using ePly for a number of years now for several different events and I am very pleased with the entire product. It is an excellent mix of "do it yourself" and great customer service. I very much like the hands-on aspect so I can go in and personalize each form specific to that client and our needs, and that I can access the data at any time.. But whenever I need additional help, it is very quick and efficient. I will continue to recommend ePly to our clients for their online ticket needs.

Customer Service is by far your strong point. I love the ease and speed at which I can build a website, relatively HTML- and CCS-knowledge free. I love how whenever I have a question, it is answered within minutes. This allows me to continue my build unobstructed and without the lengthy wait times that other suppliers can give. I also love how it is very easy to build and preview a website with the click of a button, enabling me to see in real time what I have changed. However, I find reporting can be extremely time consuming: I know this would be difficult because of the way the forms are setup, but to have reports that could pull all the question answers from a specific section (e.g. travel requirements report, hotel requirements report, contact information report, etc.) would be extremely helpful.

Unbelievable support. Beyond comparison. Accessible when I needed, patient, supportive and dedicated. Without Roger and Justin, I would never have created in one form ALL registration processes that caused me time and anguish. Now all my data is integrated through one input portal that covers different rate types (members/non/group), time (early/reg/late) but the system also generates invoices automatically saving me countless hours. Wow!!

Fully integrated, multiple registration types. Integration of groups bringing all registration into one data source and file. A full, robust registration package from start to finish! Goodbye Google forms, Avery Word name tags, multiple data entries into combined files!

difficult to learn as it is sophisticated - all that went by the wayside with great support and documentation!

I was very pleased with the functionality available in your product, and with the support provided. This was a very important conference, since it had my name attached to it, and ensuring that we collected all the revenues owing to us in a cost-effective means, and able to track all of the data associated with those revenues was huge! Thank you for all your support. I would very much like to continue our existing relationship for our 2016 Conference.

One of the best customer experiences I have enjoyed in my 25+ year career in Canada and overseas . Great people, always looking out for your business needs, and aware of your brand value, coupled with an excellent cost-effective system delivering superior results. Great ROI.

- The eply team understands what is quality customer service and provides it in abundance. - They go out of their way to make the customer happy without promising what they cannot deliver. - The system is set-up as well as user friendly. The registration logic is intuitive to user. Not a single complaint since 2008 and after 3000+ registrants

It does not make expresso

I am the companies Marketing Director. I need to set up a registration site for a conference with 200 attendees. I needed a shopping cart integrated with , multiple discount codes, sub registrations with payment and full email communication system. Very powerful tool with everything considered. Page design, registration workflow, stripe payment processes, email notification, badge, custom reporting.

Very powerful tool with everything considered. Page design, registration workflow, stripe payment processes, email notification, badge, custom reporting.

It would have been nice to be able to upload a spreadsheet with discount codes, I had 100's to manage and tweaking them individually was a bit of a pain but not a show stopper..

 Eply event software was easy to understand, easy to use and the company's customer support was phenomenal. Eply support people walked us through each task and ensured that we understood the steps before moving on. Eply team was willing to customize certain features and try new things to fit our needs (group sorting, on site scanning with cell phones). Cons: I can't think of anything negative to comment about the software. It all worked very well! Best point: Eply's representatives and customer support team are willing to go the extra mile to ensure that your event registration is working properly and ready to go. We really appreciated all of their work!

As an independent meeting planner, I was one of ePly's first customers. I can't speak highly enough of this company. Their staff and their online registration system have been central to the success of my business. And, when I recommend them to others, I get rave reviews. I appreciate the ease of building custom forms that look good and can be used flexibly. I find ePly's newsletters with tips very helpful. The HELP feature of their Web site is excellent, but I also appreciate the person to person tech support which is readily available. The features of the online administrative site for tracking registrations and payments are also excellent.

Great support and always helpful!

reports and ease of entry. Easy for members to access and enter

need to have more detail for report generating and discounts. Will be implementing for next year

ePly's customer support is prompt and efficient, which takes a lot of the stress out of developing an online registration system. The software seems well-equipped to handle our programming needs, including various registration categories, access codes, multiple price-points, capacity limits, etc. There was a bit of a learning curve on using the back-end system and reporting mechanisms, but with a bit of practice it is user-friendly and meets our needs. Again, customer support is always available as needed. All in all, would recommend and plan to use for future events.