This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

What I enjoy the most about Podium IO is the impeccable customer service that is provided by their amazing staff. They are quick to respond to questions and are always eager to help.

My overall experience with PodiumIO had been wonderful from beginning to now. If I have questions, they are answered quickly, within minutes, and they are just a pleasure to work with.

First of all, the team was great. They worked with me every step of the way and made sure I was happy with the final product.

Besides the fact that it helps me manage nearly every facet of my business, their customer service is the best I’ve ever worked with.

Not being able to give quotes with with basic pricing and not being able to track cleaners pay I wanted one system that could everything.

I love that when a customer is requesting a quote or a booking, they are not taken to another companies website to compete the booking process, like House Call Pro.

I would have said no color-coding in the calendar but they recently implemented that, so I’m not sure.

I started with my own website and then eventually moved it to one of their website designs. So much better for online shoppers.

How responsive the team is, the price, and customization options.

All the features are highly customizable so you can make everything work for you and your style of business. A really fantastic product and team.

My experiane within the last 3 months has been great. The front end website and booking system works well and the back end is really easy to use.

Great product, great team, really happy with my experience working with them.

Amazing customer service and reasonable subscription fee.

The reocrruing bookings can be a tricky one and still working through hwo to avoid issues.

Excellent team who are willing to invest in the success of their customers.

Wonderful software with even more potential in the future.

The things I enjoy most about Podium IO is the level of customer service provided, ease of customization of product, and the functionality.

I love absolutely everything but most of all  the customer support they are wonderful and very helpful.

Ease of use and functionality. Very happy with the website that was created by PodiumI0.

PodiumIO’s customer service is great too, they helped me set it up in no time.

I feel these guys have a superior product compared to the competition, and they are just making it better.

On the software side they guys have built an awesome machine that is easy to use, it works for you.

What I like most about this software is the huge room for customization. They booking page(s) are phenomenal and my business has quadrupled in less than six months after implementing them.

Excellent customer service and very quick at responding to my inquiry's. They continue to help me, started from the initial set up and they continue to assist me with my questions.

I feel that some important issues/glitches that have severely impacted my bottom line have been less prioritized than other product features.

Software is flexible and easy customized, quick learning curve, and gives lots of options for different services.

I built my lovely website (which they host), their customizable booking pages are the best I’ve seen, and I use the calendar/software every day.

I haven’t worked with it long enough to know if there is something I don’t like.

It works as it should and the service is TOP NOTCH. They are always there and I have a lot of questions and I am trying to get everything out of it and they are always happy to help me.

We haven't found anything that we dislike from the software so far.

Is a good software in terms of booking, dispache and calculations of hours i think this software is highly effective.

It's easy to use once you've covered the help articles, which are extremely detailed and inclusive. You can create all kinds of customizations to make this software a glove fit for your company.

I had a wow experience with podiumio from customer service to the tech support I was very impressed.

Excellent customer service and a great product at a reasonable price.

Ease of use and it’s functionality. Customer service is excellent.

Overall, the sales and support teams make this solution amazing. The features are wonderful and new features are coming often.

Informative, patient, and invested. Franc and his team have all assisted in making my experience with podiumio a successful one.

The U.I can be tricky at first, but once you learn it it's quite intuitive.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $49/agent/month billed monthly or $59/agent/month billed yearly
Enterprise- $95/agent/month billed monthly or $79/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

MioCommerce is a cloud-based business management software designed to help businesses manage sales, bookings, marketing, payments, customers, and more via a unified platform. The application includes white-labelling capabilities, which allow organizations to create and manage personalized web pages with custom pricing to handle online bookings in real-time.

MioCommerce’s built-in calendar allows enterprises to add, schedule and reschedule appointments using the drag-and-drop functionality. Administrators can also automatically notify customers about booking confirmation, service requests and other updates via SMS and email messages. It also offers various other features such as social media integration, quote management, availability monitoring, conversion tracking and more.

MioCommerce allows supervisors to automatically assign jobs to staff members and prioritize jobs based on predefined criteria using the auto-dispatching functionality. It is available for free and on monthly subscriptions. Support is provided via phone, email and other online measures.

Try Live Demo at https://demo.podiumio.com/ops/


Electronic Payments

Payment Processing

Practice Management

Time Tracking

SMS Messaging

Client Database

Group Scheduling

PodiumIO offers three tiers of pricing including a free forever plan which includes 1 user admin, 5 web bookings, and 5 payment transactions. The Start plan costs $59 per month (or $79 per month with the website option) and includes unlimited user admins, web bookings, and payment transactions. The Grow plan costs $109 per month (or $129 per month with the website option) and includes all of the features of the Start plan plus priority 24/7 support, unlimited service providers, and more.

Freshdesk vs MioCommerce

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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