IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved.

IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements).

Customer Portal lack a significant amount of functionality needed.

Superbly elaborate and granular. It will eventually do everything we need to achieve and more and all within one solution.

IFS is one of the best Field Service Management, I love how the support team knowledgeable and help me everything that i need to learn in this software.

You can customize the functions inside IFS to where you feel like you are creating your own software.

It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.

Being so full of features it makes it complex to start using the system. The learning curve is difficult to master and will take you and your team quite some time to get used to it.

When implementing ensure that you budget for training as you will only get the true value if people use the system correctly and to its full capability.

Difficult to isolate/trace bugs. Upgrade process is not well documented and does not often go smoothly.

Innovative ERP that is challenging the Norms of ERP industry.

This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.

I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.

Nice to know we are working with a company that is ahead of where we are.

Product rich, lots of flexibility and configurations. A full suite capability is a major draw.

Can handle any maintenance, repair or support scenario; Flexible; Highly configurable; User interface is intuitive; Data import/export feature very easy.

Very easy to use and a lot of functionality to customise the product. Friendly support team when needed and always get the job done.

It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes.

Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc.

It's bothersome to open it sometime since you cannot pin it to task bar.

Being in the automotive industry this is a great plus. You can find several options to suit all your needs.

We have been disappointed with the software. We found it clunky, inflexible and overly complicated to use.

Its adaptable and innovative, great for navigation around the platform.

Customer service is useless, and very slow. Again you get promised it’ll go to development team for review and get nothing.

Great Support, quick reliable and helpful. Special Thanks to our Onboarding Manager.

I really like that you can program all your costs into job logic so that it calculates costs on jobs.

We have used Joblogic for a while now but changing over to the new system has been great. Lots of really useful features that we are able to utilise.

The team at Joblogic are always willing to help where required and I would strongly recommend this service software to any company.

The ability to dial the contact number of the applicant is great.

Easy to save the team time by getting jobs to them quickly.

Terrible Company do not go anywhere near them.

I was always confident that issues would be addressed & I would be kept up to date at all times. The training provided was informative, productive & most importantly delivered in a great way.

Solves the H&S problem of lone working. You can change a quote into  a job (you decrease administration cost).

We have worked with this software for over 7 years and have received excellent support.

Outstanding customer service. Friendly, easy to work with company with personal approach.

Overall we are more then happy with the system, the continual development of Job Logic as really improved how our business operates.

Easy to use database with flexibility and good support.

Had a great day, great company, great trainers. Feel much more confident in using the system.

Mobile Logic will assist us with our drive to reduce waste with paperless worksheets as well as quick updates between engineers and the office.

The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Take your time when completing the setup as our initial idea was to go live within two weeks of training and speak to the lovely support team throughout the process.

We placed an order with JobLogic a few months back, the service from start to finish has been outstanding.

Joblogic has been brilliant for us as a business.

Too many pros to list here. The most useful thing has to be the way the calendar/diary and allocation of jobs to engineers works but also the invoicing module which integrates with Xero effortlessly.

The developers are pro active and always looking for ways to improve and integrate the system into businesses. The cost is not prohibitive and the back up from the support team is first class.

The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive.

Terrible and because I decided to switch they are withholding my customer database.

The service, the tech and support teams are awesome, they are always on hand, 24 hours a day to support. Every single one of them goes above and beyond.

The fact that there are new features added frequently without additional cost is great.

Form building initially was confusing but very simple after a few questions were answered.

I find this silly as the work around takes longer then just inputting into a spreadsheet or any other kind of software you have before you use Joblogic. Very disappointing and no part refund or help.

US Dollar

IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service industries such as medical equipment, high tech, property management, telecommunications and more. Standard functionality includes customer relationship management (CRM), scheduling, mobile service, contract pricing, warranty repair, parts management and reverse logistics.


The Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. The mobile app enables workers in the field to access critical data through their wireless device. The solution also helps manage contract lifecycles, as well as parts management, both inventory and the part return process. Users can also handle claim recovery and warranty renewals.



LongDescription

Work Order Creation

Real-time Scheduling

Mobile Alerts

Activity Tracking

Equipment Management

Dispatch Management

Contract/License Management

Task Scheduling

Electronic Signature

Group Scheduling

Invoice Management

Customer Database

Recurring Appointments

Class Scheduling

Job Management

Calendar Management

Customizable Fields

Room Booking

Geographic Maps

Scheduling

Mobile Signature Capture

Multi-Location

Self Service Portal

Technician Management

File Storage

Mobile Access

Fixed Asset Management

Inventory Tracking

Routing

Historical Reporting

Vendor Management

Maintenance Management

Resource Scheduling

Client Portal

Preventive Maintenance

Real Time Notifications

Service History

Alerts/Notifications

Online Booking

Reminders

Automated Scheduling

Work Order Management

Customizable Templates

Mobile App

Job Scheduling

Billing & Invoicing

Accounting Integration

Facility Scheduling

Inventory Control

Reporting/Analytics

Contact Database

Employee Scheduling

Online Time Clock

Equipment Tracking

Customizable Forms

Payment Collection in the Field

Warranty Tracking

Quotes/Estimates

Drag & Drop

Customer History

Location Tracking

Appointment Scheduling

Maintenance Scheduling

Inventory Management

Search/Filter

Project Management

Campaign Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

IFS Field Service Management

In Person

Live Online

Webinars

Documentation

Pound Sterling

Attend a demo by 31st May to enter our prize draw & win your summer holiday on us!

Joblogic is a field service management solution designed to connect the back office, mobile workforce and customers. Users can manage jobs, quotes and invoices through one platform.

Office staff can schedule jobs using the job scheduler’s visual interface. This helps prevent double booking and aids with time and resource management. Joblogic Mobile provides a real-time interface between the back office and the field workforce. Users can complete forms, enter data for timesheets, capture photos and complete risk assessments. Office staff can see live travel updates from engineers using the GPS tracking system. Dedicated Android and iOS apps are available.


The customer portal allows clients to access past and current jobs, view reports, log jobs and request quotes. The customer portal also provides real-time dashboards that show the profitability of sites, number of jobs completed in a month and lets clients monitor first time fixes.




Employee Management

Production Cost Tracking

Leave Tracking

Forecasting

Purchase Order Management

Barcoding/RFID

Electronic Payments

Status Tracking

Barcode/Ticket Scanning

Employee Onboarding

Payment Processing

Time Tracking

Performance Management

Customizable Reports

Document Storage

Document Imaging

Access Controls/Permissions

Vacation/Leave Tracking

Shift Swapping

Digital Signature

Job Costing

Route Optimization

Space Management

Variable Workforce

Attendance Management

Attendance Tracking

Timesheet Management

Approval Process Control

Projections

Key & Lock Management

Sick Leave Tracking

Labor Forecasting

Customer Portal

Data Import/Export

Clock In/Out

Accounting

Employee Self Service

QuickBooks Integration

Audit Trail

Employee Time Tracking

Overrun Reporting

Bills of Material

Project Time Tracking

Lead Management

Cost-to-Completion Tracking

Cost Tracking

Skills Tracking

Compliance Management

Real Time Data

Recruitment Management

Performance Metrics

Bid Management

Labor Cost Reporting

Role-Based Permissions

Real-Time Notifications

For HVAC Companies

Time & Attendance

Workflow Management

Real-Time Updates

Project Tracking

30-day free trial, no credit card required.

Billed Annually: 
Basic - £30 per user per month 
Premium - £35 per user per month 
Enterprise - Contact us to discuss

Billed Monthly:
Basic - £35
Premium - £40
Enterprise - Only available with annual billing

IFS Field Service Management vs Joblogic

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