JobLogic Software


 

Joblogic is a field service management solution designed to connect the back office, mobile workforce and customers. Users can manage jobs, quotes and invoices through one platform.

Office staff can schedule jobs using the job scheduler’s visual interface. This helps prevent double booking and aids with time and resource management. Joblogic Mobile provides a real-time interface between the back office and the field workforce. Users can complete forms, enter data for timesheets, capture photos and complete risk assessments. Office staff can see live travel updates from engineers using the GPS tracking system. Dedicated Android and iOS apps are available.

The customer portal allows clients to access past and current jobs, view reports, log jobs and request quotes. The customer portal also provides real-time dashboards that show the profitability of sites, number of jobs completed in a month and lets clients monitor first time fixes.

JobLogic offers a free 30-day trial.

 

JobLogic - Company dashboard
 
  • JobLogic - Company dashboard
    Company dashboard
  • JobLogic - Customer portal
    Customer portal
  • JobLogic - Customer library
    Customer library
  • JobLogic - Log jobs
    Log jobs
  • JobLogic - Job service screen
    Job service screen
  • JobLogic - Invoice audit trail
    Invoice audit trail
Supported Operating System(s):
Web browser (OS agnostic)

28 Reviews of JobLogic

Showing 1-20 of 28

 

Start your review of JobLogic

Click to start
https://www.softwareadvice.com/field-service/joblogic-review/

James from Three Nations
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Long term relationship with joblogic - always had great service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows us to provide our customers with smart reporting that competitors may not be able to produce.

Pros

The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process.

Cons

The system can be too reliant on human input. Would like to see a few more automated features throughout.

Source: Capterra
 

Carole from Pennylane Builders Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Easy to use database with flexibility and good support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We can streamline our day to day tasks through to our operatives and also link effectively to all our clients

Pros

Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables

Cons

Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.

Source: Capterra
 

Vicki from Wing's Technical Services

June 2017

June 2017

Now that I have had formal training I feel I will be able to use job logic to its full potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its ease of use. very easy to use when you know how. I am looking forward to timesheets being easier when the engineers are taught to use it correctly.

Cons

I think a few reports need to be changed and then it will work better for the company, I don't like that you cant have more than one screen open at a time i.e. doing a purchase order you can't then open the job page.

Source: Capterra
 

Julie from Quinplex Limited

April 2017

April 2017

Old to New Job Logic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Training for this product could not have gone better, Our trainer was extremely helpful, friendly and explained everything in a very "non-technical" way, so that everyone, irrespective of their previous level of understanding, took all on board, leaving us with the impression that we would be fully supported in the future.

Source: Capterra
 

Tracey from Facilities Service Group
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Excellent system and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have just received training on Joblogic in preparation for the system gong live within the company. Looking forward to having everything is one place for ease of use. Training was excellent and system explained well

Pros

Easy to use

Source: Capterra
 

Rebecca from JPF Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

JobLogic review following training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We placed an order with JobLogic a few months back, the service from start to finish has been outstanding. In particular the trainer Paul Webb has gone in my opinion above and beyond to ensure that our system has been setup up with zero flaws. The support team have been available over the phone every time we have needed assistance and have remotely logged on our computers to assist when necessary. The actual software system is exactly what we need for our company as it is not just a simple job management tool but can also effectively manage quotes and maintenance of assets amongst other things. I highly recommend this professional company.

Pros

Its ability to manage assets and maintenance. The JobLogic mobile app is also very easy to use which in the past has been a problem for our engineers when using other systems.

Cons

That assets are displayed in the parts page.

Advice to Others

Take your time when completing the setup as our initial idea was to go live within two weeks of training and speak to the lovely support team throughout the process.

Source: Capterra
 

Hollie from ADC
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Job Logic Training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Had a great day, great company, great trainers! :) Feel much more confident in using the system.

Pros

I really like that you can program all your costs into job logic so that it calculates costs on jobs.

Source: Capterra
 

Eve from Barlows (UK) Ltd

April 2016

April 2016

Great for our business

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Joblogic has really helped us to improve the service that we offer to our customers. Since using the system we have significantly reduced the response time between customer query & engineer deployment. It has also drastically helped us to cut down on the amount of paperwork that passes through the office, and we are now a virtually paperless office thanks to Joblogic. The training and ongoing support is always second to none. We have always received an excellent level of support as we endeavor to utilise more and more of the programme's features

Source: Capterra
 

Gary from HLA Services Ltd

February 2016

February 2016

A fluid software perfect for a busy maintenance business

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using the software for around 18 months and have found it to be user friendly and simple for our on site engineers to work with, we have seen time savings in all departments that are using the software. The developers are pro active and always looking for ways to improve and integrate the system into businesses. The cost is not prohibitive and the back up from the support team is first class. It takes a little bit of time to learn to use the various modules and to implement them into existing systems, but this is the same for anything that a business brings into its process that is new. Joblogic are a forward thinking team who are not afraid to ask for suggestions on improving the all round package. Our clients speak highly of the weblogic customer portal and we look forward to strengthening our working relationship with the joblogic team for many years to come.

Source: Capterra
 

Helen from Accent Services

November 2015

November 2015

Great Support Team

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Just wanted to say a huge thank you for all your support recently for various things we¿ve thrown at you. We¿re making several changes here and you¿ve all been so helpful and accommodating.

People are quick to complain so just wanted to take the time to actually thank you, it is very much appreciated.

Source: Capterra
 

Madeleine from CPL

November 2015

November 2015

Very Good Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software stores and sorts a huge amount of data which is always on hand to be able to keep customers up to date with jobs as they are happening. Mobile Logic will assist us with our drive to reduce waste with paperless worksheets as well as quick updates between engineers and the office.

It is worth the time to set it up to get the most out of it.

Source: Capterra
 

craig from amg southern services (dyno plumbing)

October 2015

October 2015

simple to use once explained

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

system easy to use explained very well and work well with for what is need for

Source: Capterra
 

James from AMG Southern Services

October 2015

October 2015

Simple and easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

No cons.
Looks great. Especially like the MobileLogic. Would be good if it was connected live to Stoklogic.

Source: Capterra
 

Sharron from AMG Southern Services

October 2015

October 2015

easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

no negatives. enjoyable experience

Source: Capterra
 

nick from airco

October 2015

October 2015

really good system

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

overall we are more then happy with the system, the continual development of Job Logic as really improved how our business operates.
If we require any changes or highlight a new procedure we have to adhere for one of our clients, Job Logic work in partnership with us to provide a solution.
We have recently started using web logic and we have all been really impressed with this.

Source: Capterra
 

Steve from Matrix Control Solutions

September 2015

September 2015

JobLogic implementation and operation, 3 years on!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We first started our journey to implement 'Joblogic' in 2011 and after initial discussions with 'JobLogic' on our needs, both for IT implementation and operational needs, the product, with the help of our own IT department, was set to work across our support business. It soon became apparent that unique features of our IT network meant 'JobLogic' had to provide non standard work rounds which were completed in a timely manner. Other unique business requirements were discussed with 'JobLogic' and once agreed, were quickly implemented with little issue.

In the early days, reliance on telephone support was a weekly event, and solutions were provided straight away. On the occasions when a more complex solution was required this was generally resolved by the end of the same working day. Within a few months this reliance on support reduced to the occasional call. We now operate over 100 users across 7 offices, of which 30 users can operate consecutively.

I would recommend 'JobLogic' as an off the shelf service management solution with a lot of built in features, although you may need to make slight changes in your operation to fit the product.

Source: Capterra
 

Aaron from CTS

July 2015

July 2015

Brilliant software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very easy to use with new features upcoming every month...

Source: Capterra
 

Stuart from M&E Maintenance Solutions Ltd

June 2015

June 2015

We have worked with this software for over 7 years and have received excellent support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

For us the PPM planning module is the most important and it works well. We also invoice from the system using the controls set up in the contract again this works well. We are moving to the mobile format and will increase our use with this over the coming months and are looking for Joblogic to provide all the necessary mobile forms that we can use

Source: Capterra
 

Elizabeth from Harrold-Jones Services

June 2015

June 2015

Brilliant System

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The system as a whole is excellent, it has all aspects we need.
The only downside is the Buylogic. I would like to move away from Sage purchasing but the inability to amend a PO once you have emailed it over stops me doing this, there is no ability to free type as parts have to come from the library and this also poses a problem with us.
The system overall though is great.

Source: Capterra
 

Lorren from Fieldway Supplies

June 2015

June 2015

A better product than other systems we have had in place before

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Joblogic is an all round good system.

Once we got past the first few months we were able to adapt Joblogic to Fieldway's needs.

Joblogic is efficient, easy to use and has really helped at Fieldway.

The only real issue we have is a connection issue which is being dealt with. This causes problems when Joblogic goes down as we are now so reliant on it.

Source: Capterra