Process Director switches the focus from custom solutions development to business process optimization.

Support when errors occur can be cumbersome. I don't have much experience in this area, so replicating errors, getting logs to capture the info, and deciphering the errors is time consuming.

Process Director has allowed us focus on delivering business solutions that improve our overall customer experience while streamlining operations, increasing accountability and transparency.

Highly recommended for rapid deployment of processes for an organization.

Our implementation focus has been driven by public safety, compliance issues, and return-on-investment.

I like that through the WYSIWYG editor you can quickly build and create forms and assign each field visibility and access.

Great customer support that goes above and beyond to help solve issues. Direct Assistance is available if you need one on one help to solve unique issues.

Troubleshooting issues - sometimes finding root cause is difficult. Bug fixes not clearly communicated as to how they were addressed in the next software release.

Product performs as advertise and is easy to use. Excellent for low code/no code programming but adds ability to extend functionabity through c.

The product makes its easy to tackle complex workflows quickly and effectively, allowing us to address evolving business needs without delays.

It allows you to build, run, monitor and do continuous improvement easily. The support staff and our Account Manager are very prompt and responsive.

Also this product helps to develop the flow as engine and it nicely integrates with our company proprietary software.

We have been able to develop simple processes for quick hits to improve a process as well as solve and improve complex processes.

Very convenient and low/no code solution. Process Director gives the ability to see trends over time.

The new web form builder not only elevates the end-user's experience, but makes form creation even easier. Forms are responsive and can be created and deployed in no time.

Process Director has allowed us to streamline our processes tremendously. It works well and ensures a great workflow between different departments.

Reduce development cost, easy to use once you get familiar with the product.

There are lots of BPM software solutions available. Please be careful when purchasing one, especially one with a hefty price tag like BP Logix.

The ease of use and extensibility of Process Director has been a game changer for us.

Also found BP Logix tech support to be above average, though product development support is not included in the basic software license.

Controlling user access to the level needed. Regular software updates and free training on new features.

Out of the box integration with Active Directory and built-in connectors to multiple database systems facilitate identity management and data connections to ERP systems or other applications.

This  software was customized to meet a number of operational needs and was able to be manipulated as our business needs grew. Outstanding programming and very rapid support response.

I like the product and find it easy to build a form, but often get tripped up on some of the data flow features and the jumping around from spot to spot to accomplish what I need.

We have been able to leverage data across the enterprise to re-engineer processes to achieve much greater efficiencies, compliance, data accuracy and cost savings.

Great tool to build, run, monitor and improve your business process.

Process Director was easy to install and not many additional infrastructure capacity was needed. It's also easy to maintain.

It's easy to use whether the user is in the institution or outside.

You can usually do everything you need to do in Process Director, but it can sometimes be difficult to figure out the first time.

Easy to setup and manage workflows. Lowcode software is the new wave of the future.

Because of the point and click it can be difficult to figure out how to do some things.

With introduction of Process Director we have improved our end user experiences by reducing the overall processing time. Easily trackable requests/forms.

The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights.

I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product.

Limited styling and layout options for knowledge bases.

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.

Ease of setting up multilingual articles. Integration in our platform.

Great product, great team, great value to our business.

From creating new articles to building contextual help it's all gone very smoothly. Any time I've had any questions or concerns their support team has been quick to reply, friendly, and very helpful.

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

All of this makes it difficult to keep track of multiple integrations at once.

Very responsive to support questions and implementing product requests. Built-in classes to make colored boxes that highlights content.

Easy to set up, easy to use and our customers are using it and loving it.

Easy to implement and saves so much time and money on coding this functionality.

For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.

Stable, quick, accurate, well supported and evolving in terms of features.

The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.

Honestly this software is awesome and the support has been stellar.

Easy to implement and allows for rapid delivery of contextual help where our customers need it the most.

The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API.

US Dollar

BP Logix Process Director is a compliance management solution that offers both workflow as well as business process management (BPM) compliance within a single solution. The software is best suited to the needs of financial services, health care, government and other regulated industry segments. Cloud-based and on-premise deployments are available.


The form builder tool lets users create and modify electronic forms with data validation features. These forms can be electronically signed by users for the purpose of compliance and security. Users can also create modifiable and parallel business processes.


Users can place checks at every step of their processes to help maintain compliance with governmental and organizational regulations. The software also helps users to manage audits, track and report any changes to auditable forms and maintain an audit log for specific events and actions. BP Logix Process Director also offers multi-factor authentication and form data encryption.



LongDescription

Lifecycle Management

Faculty/Staff Management

Admissions Management

Financial Aid Management

Source Control

Graphical User Interface

ISO Standards Management

Student Portal

Database Support

Access Controls/Permissions

Process Change Tracking

Equipment Management

Housing Management

Workflow Configuration

Ad hoc Reporting

Change Management

Complaint Management

Student Information/Records

Approval Process Control

Calendar Management

Collaboration Tools

Scheduling

Risk Management

Process Modeling & Designing

Assessment Management

Self Service Portal

Version Control

Mobile Access

Compliance Management

Performance Metrics

Curriculum Management

Training Management

Maintenance Management

Fundraising Management

Forms Management

Graphical Workflow Editor

Document Coding & Control

Defect Tracking

Alerts/Notifications

Business Process Automation

Audit Management

Supplier Quality Control

Compliance Tracking

Reporting/Analytics

Alumni Management

Supplier Management

Customizable Dashboard

Customizable Forms

Communications Management

Business Process Control

Corrective and Preventive Actions (CAPA)

Third-Party Integrations

Task Management

Document Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Process Director

In Person

Live Online

Webinars

Documentation

Videos

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.


The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.


Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an "advisor" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.


Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Surveys & Feedback

Text Analysis

Self-Learning

Document Storage

Activity Tracking

SEO Management

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Active Directory Integration

SSL Security

Sentiment Analysis

Single Sign On

Knowledge Management

Communication Management

Offline Form

Churn Management

Content Library

Full Text Search

Content Publishing Options

Data Import/Export

Account Alerts

Help Desk Management

Content Management

Configurable Workflow

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Audio File Management

Text Editing

Multi-Channel Communication

Support Ticket Tracking

Role-Based Permissions

Workflow Management

Video Support

Ticket Management

Image Editing

Activity Dashboard

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Account Management

Chat/Messaging

Customizable Templates

WYSIWYG Editor

Customer Management

Real-time Consumer-facing Chat

Interaction Tracking

Dashboard

Multi-Language

Starter: $79 / Per Month billed annually or $99 month-to-month
Regular: $119 / Per Month billed annually or $149 month-to-month
Premium: $249 / Per Month billed annually or $299 month-to-month

A 14-day free trial is available.

Process Director vs elevio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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