The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights.

I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product.

Limited styling and layout options for knowledge bases.

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.

Ease of setting up multilingual articles. Integration in our platform.

Great product, great team, great value to our business.

From creating new articles to building contextual help it's all gone very smoothly. Any time I've had any questions or concerns their support team has been quick to reply, friendly, and very helpful.

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

All of this makes it difficult to keep track of multiple integrations at once.

Very responsive to support questions and implementing product requests. Built-in classes to make colored boxes that highlights content.

Easy to set up, easy to use and our customers are using it and loving it.

Easy to implement and saves so much time and money on coding this functionality.

For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.

Stable, quick, accurate, well supported and evolving in terms of features.

The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.

Honestly this software is awesome and the support has been stellar.

Easy to implement and allows for rapid delivery of contextual help where our customers need it the most.

The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API.

Hundreds of hours saved in responding to questionnaires and RFPs. RFPIO offers very competitive cost savings over most of the larger RFP software providers.

Experience with vendor has been superb. RFPIO team has been extremely responsive on all fronts, including setup of a trial, training, and support.

Still figuring out the integration into our template, but that's just lack of time on my part, rather than a flaw in the software itself.

Not sure if how back end works when customer sends a spreadsheet. I suspect the admins have some more work to do to make it easier for me.

Ease of use and searching capabilities - it is just intuitive and straight forward.

The RFPIO team has been incredibly patient, friendly, and responsive. The level of user support is fantastic.

I like that the update team is responsive to requests from users, and that it is continually being improved. The system is easy to use, and integrates into MSFT and SalesForce products easily.

How in depth and detailed it is, it goes above and beyond the surface level expectations and deep dives into a complex and helpful arena of guidance.

Ease of use, project management, team collaboration, suitable pricing model.

So far, I have had a great experience with RFPio and recommend the software to those working on proposals.

We've been able to calculate massive returns on investment in using their software, and I've enjoyed working with their team so much.

The customer service included with the tool is fantastic. They were always easy to get a hold of and were willing to help.

RFI, RFPs, Security docs can now be answered effortlessly with collaboration across teams, ease of exporting in same font and space, answer library and docs library, with excellent customer support.

I'm not sure what they're getting, and I don't know when it's been answered. May be a user error on my part.

We've had an excellent experience with RFPIO. The company continues to add highly relevant features to a very intuitive, user friendly platform.

Great Product, Easy to use with a great interface.

My SMEs are resistant to it -- they complain that working within the system is more work than working in the Word doc.

Customer support is excellent and suggestions for new features receive a rapid response and are often implemented within a couple of weeks.

My team members are often confused with the platform, no matter how simple I try to make it for them.

Excellent intuitive software with amazing support.

Customer service and ease of use are the best features.

I've been using this for 5 months now and feel this is an amazing tool with lot more capabilities than its thought of.

Having great software is really important, but it's equally as important to have a solid support system, too. We're thrilled with RFPIO's top-notch customer service.

Ease of Use and Integration into Word/Excel. Automated/Template Answers.

My experience with the product and the company and its employees has been great. I highly recommend RFPIO to those in the industry.

There is a little confusing language on completing a section makes it read only so someone would have to open it up to be editable again. This could be just the way our software is configured.

Lastly, it's been really helpful to be able to track the completion process and know how far along we are with the submission and any questions that may still be outstanding.

They provide excellent support and have implemented our ideas for new features and improvements. We are currently testing a new feature for them and love that we get to provide feedback.

Overall, RFPIO is a great product. I'm always impressed when I upload a complex source file and the software is able to identify the sections, questions and subquestions.

Their integrations with Google Drive are a plus for us, and their willingness to grow with us is also a great bonus.

This is due to the great answer library, recommendation engine, and great interface. Not to mention that they have a great customer success team which always lends a friendly hand when need be.

The actual interface of going through managing a project in RFPio is not straightforward and a bit confusing.

I think the import tool and the options for declaring entries (description, section, question, sub question, etc) can be a bit confusing.

It has greatly improved our RFP response process. Bi-directional integration with Salesforce is important for us and something we did not find with other solutions.

The collaboration and workflow is outstanding. The Customer Services is TOP NOTCH.

The same functionality at a fraction of the cost of the big guys. Customer support is top notch - all questions or requests for help are addressed within the same day (or within 24 hours at most).

US Dollar

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.


The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.


Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an "advisor" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.


Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Surveys & Feedback

Text Analysis

Self-Learning

Document Storage

Access Controls/Permissions

Activity Tracking

SEO Management

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Active Directory Integration

SSL Security

Sentiment Analysis

Single Sign On

Approval Process Control

Knowledge Management

Communication Management

Offline Form

Collaboration Tools

Churn Management

Content Library

Full Text Search

Content Publishing Options

Data Import/Export

Self Service Portal

Account Alerts

Help Desk Management

Version Control

Content Management

Configurable Workflow

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Audio File Management

Performance Metrics

Text Editing

Multi-Channel Communication

Support Ticket Tracking

Role-Based Permissions

Workflow Management

Video Support

Ticket Management

Image Editing

Activity Dashboard

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Account Management

Chat/Messaging

Customizable Templates

WYSIWYG Editor

Customer Management

Real-time Consumer-facing Chat

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Widgets

Feedback Management

Customizable Forms

Negative Feedback Management

Customer History

Tagging

Content Creation

Third-Party Integrations

Multiple User Accounts

Canned Responses

Onboarding

Live Chat

Search/Filter

Electronic Forms

Mac OS

Web browser (OS agnostic)

Windows 10

Starter: $79 / Per Month billed annually or $99 month-to-month
Regular: $119 / Per Month billed annually or $149 month-to-month
Premium: $249 / Per Month billed annually or $299 month-to-month

A 14-day free trial is available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

elevio

Live Online

Documentation

Videos

As the global leader in strategic response management software, Responsive (formerly RFPIO) transforms how companies share and exchange critical information. Our commitment to product innovation and customer success empowers companies to accelerate growth, mitigate risk and improve the employee experience.

The world’s most successful response teams leverage the Responsive platform to quickly and accurately manage RFPs, RFIs, security questionnaires, due diligence questionnaires (DDQs), risk assessments and all other complex information requests (RFXs).

These frontline teams answer up to 80% or more of an RFX in seconds and develop content 40% faster — delivering superior responses using our intelligent, AI-driven content management, project management, collaboration, content accessibility and business intelligence capabilities.

Customers also realize more business value with our best-in-class approach to integrations, streamlining sales, proposal-building and other business processes by connecting their favorite applications with Responsive.

Automating the completion of questionnaires, documents and spreadsheets while collaborating with stakeholders, improving processes with data insights, and quickly accessing approved content across popular business applications — Responsive makes a measurable difference.


elevio vs Responsive (formerly RFPIO)

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