The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights.

I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product.

Limited styling and layout options for knowledge bases.

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.

Ease of setting up multilingual articles. Integration in our platform.

Great product, great team, great value to our business.

From creating new articles to building contextual help it's all gone very smoothly. Any time I've had any questions or concerns their support team has been quick to reply, friendly, and very helpful.

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

All of this makes it difficult to keep track of multiple integrations at once.

Very responsive to support questions and implementing product requests. Built-in classes to make colored boxes that highlights content.

Easy to set up, easy to use and our customers are using it and loving it.

Easy to implement and saves so much time and money on coding this functionality.

For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.

Stable, quick, accurate, well supported and evolving in terms of features.

The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.

Honestly this software is awesome and the support has been stellar.

Easy to implement and allows for rapid delivery of contextual help where our customers need it the most.

The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API.

ZenCase has been phenomenal. I would highly recommend it.

Zencase is a convenient and modern way of inputting time. By far, the best feature is the ability to input time without needing to be connected to a remote server.

I appreciate having an end-to-end SaaS solution to manage my practice.

I highly recommend this product. I have been practicing law for almost 10 years and this is by far the most intuitive and user friendly management system I've used.

Overall, ZenCase is user friendly, with the ability to move seamlessly among the various functions.

New email window useless because it does not assign emails to cases automatically after assigning them in Net Documents.

The only downside is that there is no way to track scheduled events in a matter. I would like to open a case and see what is pending, what has passed and what needs to be done all in one place.

My favorite feature is the task management with filters and options to save searches, and the ability to make quick notes in the body of each task for ease of reference.

I understand there were some struggles in migrating from our prior time-entry program to ZenCase, but I was not directly involved in that.

I love that it is very organized and easy to navigate through a case with the different folders and able to create our own subfolders. Also very easy to open up a new matter.

ZenCase is a pleasure to work with, They are always looking/finding new ways to improve their product and love customer feedback. They want their software to work the way your firm works.

It's hard to upload and rename documents, constantly logs out of net docs. Subfolders should be premade when opening a new case.

Overall, I enjoy using ZenCase. While there are certain things I desire the product is effective as is.

The interface is clear, bright and legible. Each step of any task is clear and concise and if you aren't sure there is support to help you through.

If it had a better records management section then it would be great. What I use it for now it is good.

Overall using ZenCase is a good experience, and if I do run into any issues their online support is always on top of it which I appreciate.

ZenCase is user friendly,  Customer Service is A+, Everything is at your fingertips. Great search/filter capabilities.

Terrible experience, mitigated but not completely without issues, with the integration with NetDocuments.

I love that ZenCase is extremely user friendly.

Very much enjoy working with it, as it was new to me when we started it. Besides it being slow sometimes and not being able to upload documents in tasks for reference, I enjoy the ease of it.

US Dollar

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.


The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.


Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an "advisor" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.


Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Surveys & Feedback

Text Analysis

Self-Learning

Document Storage

Access Controls/Permissions

Activity Tracking

SEO Management

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Active Directory Integration

SSL Security

Sentiment Analysis

Single Sign On

Approval Process Control

Knowledge Management

Communication Management

Offline Form

Collaboration Tools

Churn Management

Content Library

Full Text Search

Content Publishing Options

Data Import/Export

Self Service Portal

Account Alerts

Help Desk Management

Version Control

Content Management

Configurable Workflow

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Audio File Management

Performance Metrics

Text Editing

Multi-Channel Communication

Support Ticket Tracking

Role-Based Permissions

Workflow Management

Video Support

Ticket Management

Image Editing

Activity Dashboard

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Account Management

Chat/Messaging

Customizable Templates

WYSIWYG Editor

Customer Management

Real-time Consumer-facing Chat

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Widgets

Feedback Management

Customizable Forms

Negative Feedback Management

Customer History

Tagging

Content Creation

Third-Party Integrations

Multiple User Accounts

Canned Responses

Onboarding

Live Chat

Search/Filter

Electronic Forms

Mac OS

Web browser (OS agnostic)

Windows 10

Starter: $79 / Per Month billed annually or $99 month-to-month
Regular: $119 / Per Month billed annually or $149 month-to-month
Premium: $249 / Per Month billed annually or $299 month-to-month

A 14-day free trial is available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

elevio

Live Online

Documentation

Videos

Developed by attorneys for attorneys!  ZenCase is Next Generation, Cloud-Based Law Practice software that makes everyone’s job in the firm easier, no matter the size. Legal Administrators are being consumed with double accounting entries, billing, trust accounting, providing attorneys updates on collections. Partners struggle with reporting, managing firm knowledge and firm productivity.  Attorneys are challenged with organizing case information, capturing time and document management. ZenCase has a better way!

Here are the key features and benefits of ZenCase:
>Time and Billing – Seamless integration of time entry, expense entry, client invoicing and payments, into one comprehensive but easy to use web-based platform.  Simple time entry.  Customized views for each member of the firm.
>Accounting & Trust Account – Integrates seamlessly with QuickBooks Online. View balance sheets or income statements broken out by attorneys or divisions.  Easily maintain all necessary documentation for inflow and outflows of trust account funds.
>Document Management – Quickly save and reference later all firms’ documents and client related email.  Integrates seamlessly with NetDocuments, SharePoint, Box or OneDrive.  
>Document Automation – Leverage firm and association best of bread work-product with very little effort.  Documents, spreadsheets, or even a PowerPoint presentation can be created from ZenCase with only a couple of clicks.
>Client Relationship Management – A single database for firm contacts, with quick access, filters and history. Show relationships between every contact and organization to run a conflict search with a click of a button.
>Knowledge Management – Eliminate information overload by having one single source of truth for you or your team to link every subject, fact, documents, legal authority, question, answer, person or organization. With the click of a button, all this information can be cloned for other members of your firm.
>Task Automation – Show what everyone should be doing and when. Incorporate true project management to ensure that every client matter is handled efficiently.
>Project Management – Keep track of case information relating to important documents, deadlines, and items in one place for each matter.
>Business Intelligence – The ability to gain deeper insight into your law firm by having every relevant data point from client interaction to attorney performance captured in one central solution.
>Collaborative Workflow – Ensure every member of your team - small or large - knows what to do and when to do it.  When members go out on vacation, others can easily see their task and deadlines to jump right in.  


elevio vs ZenCase

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