The ability to connect and manage client PC's was reliable and functional. Also, adding anti-virus, backup and web protection was a good feature.

Overall and cost effective solution for monitoring systems which normally would be a manual process.

The single pane of glass to manage antivirus, backups, in detail alerts, and asset tracking is really nice.

I have already learned a great deal working with their platform.

They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.

The management of the alerts and system is the best overall of the competitors. Would recommend as long as the PSA tool links to it well.

My customers like the fact that their systems are being patched weekly and the document backups have saved us multiple times.

Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets.

Provides excellent traffic analysis evaluation that greatly assists in resolving network performance issues. Customer support is very professional.

Allows me quickly connecting to users machines without user interaction. Patch management feature allows to easy control all updates on all machines.

Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.

This Software does all of the heavy lifting and will save you time and money from managing your network the manual way.

I am able to keep the clients I have engaged and continue to service them with other IT needs. It works great for improving the client's performance and increasing my bottom line.

Sometimes to the point of making the device you are remoted into really slow. Tried everything suggested on SolarWinds website to mitigate this to no avail.

We have been using Solarwinds RMM for quite a while now and have been very happy with they business relationship we have formed, easy, cost effective RMM with loads of features.

The issue was value for money. They courted us to come back with better pricing and all the improvements.

It's easy to use and deploy and is packed with functionality.

Although the interface can be a bit crowded, the absolutely feature-rich software that is SolarWinds has won me over as a lifelong customer.

Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.

The ease of use,  and how everything just works.

After losing one of my larger users, the flat rate platform fee made the overall cost a bit much for the remaining users.

Several years ago, before Solar Winds acquired this product from the vendor I was using, the features and pricing model worked well for me.

I like that everything is so nicely sorted out. All issues are clearly visible, and the Wall-chart is amazing.

What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.

They refused my cancellation and have continued to bill. From their NetSuite: The cancellation has been submitted.

They will take your money or ruin your credit trying.

You can set parameters for the monitoring both local and devices over the network. Other features available are anti-virus, help desk, notifications, etc.

But it was rejected 5/3 and 6/3. What a terrible company to deal with.

We really enjoy the ease of use of this product, we're able to securely monitor all our customers workstation  and be more proactive.

Its a new solution, so they have issues, but they do seem to take care of them rapidly.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

I like the ability to search up previous tickets that could help me review issues that occurred before.

Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I find TeamSupport user friendly. Due to the nature of my job, I use TeamSupport very frequently and it is very useful.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

I like the fact that it can integrate to JIRA very easily.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Yes, its easy to use and options are crystal clear. Easy platform to communicate with the customer via email and more collaborative to add different teams/leaderships/sale etc.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combats threats and drives operational efficiency. 

Key features include:

• Manage all devices across Windows, Linux and Apple platforms  
• Get up in running rapidly with simple onboarding steps, built-in automation scripts and patching policies 
• Automated Microsoft patch management to help ensure compliance and security at all times 
• Integrated Endpoint Detection and Response for layered security 
• Drag and drop automation for efficient service delivery 
• Secure and instant remote access to desktop or mobile devices (Windows, macOS, iOS and Android)  
• Ticketing, including workflows, routing rules and automation to drive efficiency and collaboration across teams 
• Simple time tracking, including functionality for recurring tickets and appointments 
• Automated billing and invoicing that integrates with your existing accounting software 
• Best in class integrations, providing flexibility via APIs and open ecosystem  

N-sight RMM makes it easy for MSPs and IT Professionals to get started in minutes with a powerful all-in-one platform that delivers the perfect blend of capabilities and ease of use.

LongDescription

Support Ticket Management

Real Time Analytics

Status Tracking

Email Monitoring

Customizable Reports

Internet Usage Monitoring

Access Controls/Permissions

IT Asset Management

Automatic Patch Deployment

Real-Time Monitoring

Virtual Machine Monitoring

Contract/License Management

Task Scheduling

Active Directory Integration

SSL Security

Change Management

IP Address Monitoring

Policy Management

Real-time Alerts

Portfolio Management

Project Management

Approval Process Control

Disaster Recovery

Resource Management

Remote Update/Installation

Collaboration Tools

Scheduling

Anti Virus

Problem Management

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Bandwidth Monitoring

Uptime Reporting

Project Time Tracking

Server Monitoring

Network Analysis

Mobile Access

Capacity Management

Compliance Management

Performance Metrics

Network Wide Management

Issue Management

Password Management

Configuration Management

Web Traffic Reporting

Role-Based Permissions

Client Portal

Connectivity Management

Ticket Management

Asset Tracking

Customization

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Knowledge Base Management

Patch Testing

Network Monitoring

Data Visualization

Time & Expense Tracking

Service Level Agreement (SLA) Management

Billing & Invoicing

Network Resource Management

Deployment Management

Dashboard

Patch Management

Alerts/Escalation

Customizable Branding

Credential Management

Asset Lifecycle Management

Automatic Backup

Reporting/Analytics

Usage Tracking/Analytics

Monitoring

Remote Access/Control

Incident Management

Backup and Recovery

Summary Reports

Patch Prioritization

Drag & Drop

Automatic Scans

Issue Auditing

Location Tracking

For MSPs

Maintenance Scheduling

Task Management

Release Management

Live Chat

Inventory Management

Vulnerability Scanning

User Management

Billable Items Tracking

Application Management

Performance Management

Activity Tracking

Secure Login

30-day free trial, no credit card required.
Contact N-able for full pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

N-sight

Live Online

Webinars

Documentation

Videos

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Case Management

Surveys & Feedback

Multi-Channel Management

Email Alerts

Document Storage

Customer Segmentation

SMS Messaging

Customer Service Analytics

Workflow Configuration

Single Sign On

Rules-Based Workflow

Customer Database

Calendar Management

Customizable Fields

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

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