I had to contact support multiple times to trouble shoot why the software wasn’t working with my surface pro. They cater more to Apple products.

Occasionally I have trouble with the remote printing function.

My users, as well as myself, enjoy the simplicity and ease of use of this software and how it gets out of the way and allows us to concentrate on our workflow.

I love it because I can wander the classroom, keep a better eye on what my students are doing while going over the notes. My classroom management has improved and the student engagement has improved.

Easy to purchase, easy to deploy, easy to use, great price.

I've been very happy to find such a good tool at a reasonable price.

It is lower cost than other leading similar software, and the support is excellent.

Overall, I've been extremely happy with Splashtop Business Access. It is well worth the minimal fee for the time it has saved me and the convenience it has provided.

My experience has been great. Was having speed issues at first, call customer service and they weren't as helpful as I would have liked.

Installation was quick and easy and the program is super simple to navigate.

Ability to access multiple computers is great. Customer support very accessible.

So far, I have not had any experience that I would say was a negative experience.

It can be a little confusing to install at first but, do one and after thats, it's a breeze.

This software is very easy to use. You just send an invite out to the computer you want to remote into, they click on the link and that is pretty much it.

Some of the directions in the beginning were a little confusing regarding whether it was referring to the host or the outsider we wanted to give access to.

Splashtop can be choppy which can be frustrating if you were to use it all the time.

I also like the resolution when connecting and ability to switch the remote monitors as needed.

Copy and paste feature between screens is fantastic. Every update is a major step forward and keeps getting better.

Seamless integration and use - it is as if I am sitting at workstation at the office. Two monitor setup works great.

The only major downside is that, by default, when connected remotely, Splashtop allows for simultaneous mouse control between the admin and site user.

Easy to deploy, low resources comsuption, low bandwidth, easy for no technical users and most important quality for not expensive software solution.

Splashtop is extremely simple to set up and use. It's been extremely reliable so far in terms of connection speed and quality and is superb for the price.

Very easy to use with a simple interface. When the user is ready for remote support, just a few click/tap away and an agent can rapidly see the user's screen and help them out.

I love that I can manage the corporate non-profit finance and admin from anywhere. It's ease of use and integrations are top-notch.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop is a secure, high-performing solution to fit specific use-cases. Splashtop is ISO 27001 certified, SOC 2 and GDPR compliant.

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Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access.

Key features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing.

Pricing: Starts at $5/month.

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Splashtop SOS is a remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session code or with unattended anytime access.

Key features include: Integration with PSA, custom branding, file transfer, share my desktop, chat, user management.

Pricing: Starts at $17/month.
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Splashtop Remote Support is a remote support solution for IT and MSPs, designed to allow users to provide clients with remote access and remotely support clients’ computers.

Key features include: Flexible monthly subscription plans, unlimited technicians, unlimited concurrent sessions, unattended support.

Pricing: Starts at $40/month.
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Splashtop Enterprise is a solution that enables organizations to allow employees' to remotely access their workstations, and provide their IT teams a solution to remotely support employees when they need it the most.

Key features include: Grouping capabilities and granular permissions, centralized management console, anytime/unattended support to computers, helpdesk support to employees, integrate on-demand remote access with ticketing and PSA systems.

Pricing: Contact us for Splashtop Enterprise pricing.

LongDescription

File Management

User Management

Access Controls/Permissions

Activity Tracking

Remote Printing

SSL Security

Secure Login

Communication Management

Screen Recording

Print Management

Collaboration Tools

Data Import/Export

File Transfer

Remote Monitoring & Management

Screen Sharing

Mobile Access

Two-Factor Authentication

Role-Based Permissions

Alerts/Notifications

Authentication

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Monitoring

Remote Access/Control

Employee Activity Monitoring

Summary Reports

Multiple Monitor Access

Drag & Drop

Remote Support

Secure Data Storage

Multiple User Accounts

Live Chat

Real-Time Monitoring

Event Logs

Configuration Management

Real-Time Updates

Dashboard

Single Sign On

Real-Time Notifications

Reporting & Statistics

Customizable Branding

Third-Party Integrations

Maintenance Scheduling

Task Management

Inventory Management

Security Tools

Anti Virus

Remote Update/Installation

Activity Dashboard

Support Ticket Management

Two-Way Audio & Video

Session Recording

Unattended Access

File Sharing

Troubleshooting

Session Transfer

IT Reporting

$5.00 per month for Business Access Solo (billed annually at $60/year)
$8.25 per user, per month for Business Access Pro (billed annually at $99/user/year)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Splashtop

Webinars

Documentation

Videos

Zendesk is one of the most popular customer management systems on the market. It enables companies of any size to streamline their issue resolution process with tools for automated ticketing, self service and more. 

ShortDescription

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Customizable Reports

Document Storage

Transfers/Routing

Customer Segmentation

SMS Messaging

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

Change Management

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Customizable Fields

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Account Alerts

Customer Experience Management

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Service Reporting

CMDB

Capacity Management

On-Demand Communications

Real-Time Data

Transcripts/Chat History

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Splashtop vs Zendesk Suite

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