Can't say enough good things. Absolutely love this software over all the competitors we've had in the past. Hands down the best out there for the price.

It may not be the "prettiest" but it is very user friendly and most importantly IT WORKS. Our company has been through 3 other software platforms over the last 8 years. All previous companies over promised and under performed. Do not be distracted by fancy software features. Those fancy features do not do you any good if the core software doesn't work. AxisCare works! No data loss, no saving issues, rarely down for maintenance and easy to navigate.

I really can't answer this question because AxisCare is always rolling out new functions and features and they listen to what their clients want. There have been multiple features our office has needed that were added within a few months. That's unheard of in this industry!

AxisCare is easy to use, and it allows me to keep track of my clients' visit.

I wish we were able to check for insurances verification.

We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.

The prodcut itself is not bad for the money but the service is terrible

The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.

Our experience with AC has been remarkable. With its robust capabilities, we streamlined processes and generated insightful reports effortlessly. One standout moment was when we used the software to analyze a large dataset that previously would have taken us weeks to manually process. With just a few clicks, we generated comprehensive reports and visualizations that provided invaluable insights, enabling us to make data-driven decisions swiftly. Overall, the software has simplified our tasks, empowered decision-making, and driven positive outcomes for our team and organization.

What I find most beneficial is the introduction of bi-weekly meetings with the Customer Success manager. This establishes a rhythm that aids in resolving issues and tackling daily operational questions efficiently. It's particularly useful when busy tasks threaten to consume the entire day. Additionally, implementing the BI tool has been a significant win for our company, providing valuable insights and enhancing our decision-making processes.

While we have acknowledged the necessity and plan to address it shortly, implementing an initial template for all new franchisees would prove advantageous. It's worth noting that we currently do not have an onboarding template in place. This not only streamlines the onboarding process but also fosters consistency within our brand. Moreover, it significantly reduces the manual workload currently required.

I always have a wonderful experience with AxisCare, and I know I can count on support if I have any questions!

I love being able to do my job quickly and efficiently.

The only thing I struggle with is having to clock in and out many of our caregivers because the location services aren't always accurate for them to do it themselves, but that's not too much of an issue.

It is easy to use if you understand databases.

sometimes features do not work and it is hard for cg to run

Simplified! Such an easy-to-use program

I wish it would automatic one of my documents.

I love working with AxisCare because its easy, and it has a support system which help me learn how to operate functions that i have not knowledge of. I can call them when i need help with learning how to complete my work when i don't know how to work the system.

Its easy and convenient to work with. I don't have to such out different locations to access what i am looking for.

Well, i like AxisCare more than other systems that i had worked with. It's much easier for me to work with; therefore, I can't think of nothing at this time.

Great easy to navigate easy to teach to caregivers.

Easy to use this program and navigate. great for scheduling

Nothing at all Great software and easy to teach.

I really love the ease of AxisCare, it somehow makes my job a little easier.

I like that with AxisCare, everything is at your fingertips, especially the mobile app.

I don't have any complaints about AxisCare.

Fantastic.

The ability to customize each feature based on the needs of the positions is highly useful. Also, the fact that AC was made by home health care owners, for home health care owners, means they know what matters.

The Forms section needs upgrading. Staff can't sign incident reports and the application for employment doesn't do us much good. We have to use other software for that.

It's been great. I have a team who I trained on it but now entrust the AxisCare support team to answer all their questions.

This is difficult to say because the software does so much. I moved from a competitor of theirs and I'd say the mobile app ease of use for Caregivers was the top reason.

We have different billing scenario needs but the support team ended up solving the problem with a custom solution. They will be working hard on the CRM module which needs work but is not why most people use AxisCare.

Overall they are great about adding new features, quick to respond to issues- although we are in different time zone so i have found that sometimes they are responding after we have closed for the day.

It is an intuitive product - easy to teach and use. Love the Call log feature as I can check on what's going on in the office when I am not there.

Creating new forms is not as user friendly. Would like the ability to add or subtract from existing forms they create and have the ability to have a feature which enables us to send forms remotely like a DocuSign product

The software has really help with our effectiveness and organization of supports.

The automated accounting piece for billing and payroll. Potential employees applying directly on line, the messaging to interact with staff. Clock in and out system is really good. Kilometers and expense input is really good as well.

Administrators should get some sort of notification when shift has been picked or accepted by some one.

We have been using axiscare since starting of 2019. Since EVV was new in Virginia, Asixcare did its best to incorporate any changes that was made by the state. The customer care personnel was great, they were great in providing training and fixing any issues we have.

- Ease to use - App is simple to use for all level of caregivers - Training demos in app - Good customer service - Good updates including covid-19 questionnaire

The only feature that would help us more is having two location for clocking in and out.

It's been good overall. Axis has a great app for my employees, it's features make state compliance easy for us.

I like that Axis integrates with all our other platforms and services; I don't have to look in multiple locations for information, it's all in there.

If we aren't happy with a certain "improvement", we are unable to go back to "the way it was"

AxisCare was a breath of fresh air when I moved over to Visiting Angels a years ago! It is the smoothest scheduling software I have used and I would suggest it to my former employers any day!

I like the ease of access. The layout is great for making effective notes that are specific to each client or caregiver. I like that you can tag caregivers in a note from clients pages to put it on their profile as well. I also like how the call log has a feature to send messages to other administrators on the system to their phone. This tool has been wonderful through COVID and having ot work form home. The abliltiy to log on from anywhere instead of just on a program on a work computer has been wonderful!

I HATE THAT YOU HAVE TO SAVE ON EVERY PAGE! With as much as the phones ring here and as much as we have to switch from profile to profile, it would be wonderful if there was an autosave feature!!

Poor. I do not recommend. I've worked on Generations & CareSmartz360. Both are significantly better and less costly.

I liked and trusted all the excellent reviews and jumped on purchasing AxisCare knowing it was going to be the answer to my scheduling software needs. I missed the introduction due to covid. Support does not respond same day. I figured out the program, but learned that the invoice that gets exported to Quickbooks Desktop can not be professionally formatted. This was a deal breaker for me. Two other scheduling software companies I've used both were able to adequately format. I canceled the service. I was charged $1800 for early termination. What a racket. I get nothing in return for that $1800.

Support is difficult to reach and then dismissive.

This is the best scheduling software around. The features are execellent and Customer Support is awesome. Whenever an issue may come up, we have contacted Customer support and they are immediately there to help. If support isn't sure how to handle the issue they will research it and get back with us. They have always gotten back to us in a timely manner and resolve the issue when they do. The software is easy to work with. Once we got used to using all the features we were able to set up schedules, assessments, plan of care, billing and payroll. It is an all in one software which is compatible with Quickbooks. The billing software is also compatible with third payer software once everything is set up.

Compatibility with other software programs we use. Ability to take a prospective client or employee and convert into a actual client/employee. Alerts for scheduling errors, unscheduled shifts, client/employee birthdays, alerts for employee's requirements (Valid DL, Auto Ins, First Aid, Professional License), and alerts when an employee doesn't clock in for a shift.

Learning to use the software in the beginning but with the assistance with Customer support we were able to become masters of it. Now when we have to call customer support it is usually because of an error we have made ourself, which they can fix that also on their end. Or just a call to tell them we miss talking with them :)

I do wish that we could have some kind of way to maybe press and hold shift or control then individually click each visit (or press and hold the left mouse button and then drag over visits) to adjust those times... kind of like in scheduling but you're doing it on the calendar itself. This would be really helpful for when you get an increase in hours for one month, it's that easy. Also since hours vary, maybe there is a drop down menu that says "add one hour before, add one hour after, add 30 min before, add 30 min after" and while everything is highlighted, you just push that button and it will adjust all highlighted visits. Also maybe underneath the caregiver and client calendar, a spot where we can write call logs... we just highlight whatever visit we are referring to and it will automatically populate the caregiver and client's name in the log. Also in call logs, it would be awesome if we could save a document in there such as an important recorded phone call so we can refer to that more easily.

I really like how you can copy and paste visits where you used to have to make them individually. Yalls improvements have been great.

Axiscare has been running slow a lot lately. I know that that is sometimes out of any one person's control. I don't really have any cons.

Overall, AXIS is a great scheduling system, that has DEFINITELY added ease and efficiency to the job of the scheduler. And I should know, since I am the scheduler!!!

The alerts that enable you to know when you have double booked a caregiver with more than one client. Also, the layout of the website gives the user easy access to client/caregiver schedules, profiles, and reports that aide in running a home health company.

There are days when the system does not work correctly or drags slowly. Also, there are a few glitches/kinks that need to be worked out. Examples include, but are not limited to, a caregiver who works with 2 clients clocks in for her morning shift at 8:30am, and the system clocks her in at 8:30am for her evening shift that starts at 4:30pm. Also, when verifying, once verified and a caregiver manually clocked out, caregiver can clock out later and the system recognizes the telephony change/stays verified-It should unverified automatically if this happens. This may cause discrepancies in payroll/invoicing, if not seen by office administration.

It's a useful tool for managing schedules, client and caregiver information.

The "recommend" feature when assigning cases is very helpful. The daily live schedule is a handy tool for an overview of what is happening right now. The client and caregiver profiles are extremely useful. It would be handy if the user could move around the boxes of information on those pages to allow for the user to decide what takes viewing priority.

Some features are a bit clunky such as verifying care notes. It's repetitive going back to the original report when the "next" button isn't working. Some of the reports are giving differing information although they call the field of information the same from report to report... such as "billable hours". Online training is outdated and unprofessional. Recording a live training and distributing it as onboarding training is a sad example of "training". Five full minutes of dead air waiting for callers to join the call should have been deleted from the file at least before uploading it.

Scheduling is easy, Like easy application links for caregivers to apply. Also easy to make changes to a schedule .

Hard to remember all the functionality of the software to use it effectively. Need 24/7 support. Reports are confusing. Too much going on in software, not user friendly.

I recommend calling these guys and taking a demo. This is a seasoned, well designed system that does everything it claims.

AxisCare does everything I need it to do, and more. It has more features than I even use! The development team is constantly improving the product. The support is excellent and very quick to respond and resolve any issues, which frankly, are few and far between. AxisCare integrates with Quickbooks smoothly. I love how I can staff from my car on my mobile device as easily as I can from my desktop at the office. In my over six years of use, the system has only been down once, for an hour or two. That's it! The reliability of this product is outstanding.

No real cons. The only thing I'd say is, like any system, AxisCare has a learning curve. The support team does a fantastic job minimizing the time it takes by providing one-on-one training whenever we need it, as well as online tutorials. There are help icons all over the site to provide quick tips and insights on the various features and functions. The coolest thing to me is, years ago, I had suggested those help icons to the development team, and they implemented it! I love how they take user's ideas to keep making AxisCare better and better.

I'm not sure if it is iPad specific, but I find that inputting notes (marketing plan...call log....) while in the field is so slow that I simply don't do it anymore. I still LOVE having access to all the information in the field and wouldn't do away with my iPad for that reason--because the size of the information is so much more readable in size and ability to "click" on what I need.

The title says it all...everything is in one place and you can easily see how everything relates. Clients to caregivers. Caregivers to schedules and availability. Marketing efforts to referrals and reciprocating referrals to community partners. Quality of leads...I'd have to write a whole journal to express how there really is a relative AXIS to everything in AxisCare!

Screen font is small, especially on mobile devices/tablets. There are things I hope get added/improved, like: Ability to add more than one referral source... Drop-down lists of a contacts' classifications in alpha order (not just the order that they were put into AxisCare)... Some more auto-population features... (I know, I really should send the ideas when they are fresh on my mind, because, for example, I can't think of the specific times/things I've wished there was some auto-population.)