CMS Hospitality
About CMS Hospitality
CMS Hospitality Pricing
Pricing is based on property size.
Starting price:
A$155.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for CMS Hospitality
1 - 6 of 6 Reviews
HARRY
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Happy Customer
I have been using CMS since 2000 and very happy with software. We have upgraded each time and are in the cloud and itergrated with Siteminder for direct bookings into cms. We also use C & B
PROSEase of use and the constant upgrades. Support is great also
CONSno negatives. If I have an issue it is quickly resolved
Vendor Response
Dear Harry Thank you for your review, we have enjoyed working with you for the last 18 years and appreciate your positive feedback. Kind Regards CMS Hospitality Management Team
Replied March 2018
Aarti
Higher Education, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
CMS Only
All registrations & data maintenance is done at CMS. Its an Excellent experience so far.
PROSIt is really impactful, easy to use & have easy process of integration.
CONSEverything is convenient & no changes required
Spencer
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2018
Nothing short of terrible. CMS / Guest Centrix is the worst PMS I have come across.
There is nothing positive about CMS / Guest Centrix that I can write about objectively. Our experinece with CMS over a period of 19 month has been nothing short of distressing and has cost our business $$$$. We have finally found a suitable software and migrated.
CONSUser interface is outdated and hard to use. Integration with other software is very limited and extremely expensive and time consuming as CMS charges excessively for any integration and do nothing in less than 3 months. Support is very poor as is training. Updates are almost non existent and not automated requiring system shutdown during core business hours. They have very poor relationships within the industry and make little effrot to maintain relationship with existing customers. Unfortunately I cannot write anything positive about CMS and I am very pleased that we have finally migrated from this platform at great cost, effort and inconvenience to our hotels. I would be pleased to provide objective feedback if needed if anyone is looking to subscribe to Guest Centrix / CMS. You may want to do yourself and your company a big favour short term and long term by avoiding CMS totally and not fall for their fake sales pitches.
Vendor Response
Hi Spencer Whilst it is disappointing that the review you have given CMS is negative and I don't agree with many of your comments, I'd like to thank you for taking the time to provide this feedback.
Replied March 2018
Russell
Hospitality, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
I'm a fan of Guest Centrix and the support team
Guest Centrix does and excellent job of bridging the gap between Trust Accounting and a solid Property Management by providing a fully integrated solution with the features and functionality one would expect from both solutions.
PROSFully Integrated
CONSUser interface needs an overhaul - this is coming in the web version I understand
Vendor Response
Hi Russell Many thanks for your review , we look forward to delivering continued great product and service to Imagine Hotels & Resorts, especially with the forthcoming release of our new web based products. Roy McCullagh, General Manager, GuestCentrix
Replied March 2017
Paul
Used free trial
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
Reviewed November 2015
Dont waste your time nor money with CMS Hospitality
after building a new hotel in Sydney the biggest mistake I made was going with CMS hospitality. The system is not what the great sales person made it out to be! PAYING for support. Takes days to get back to you followed by sorry that was in your training you should already know that. They offer free training when you complain but when time to booking they renege on this! A great company is a leadership from the top which in this case the leader is disrespectful and not willing to assist with their client's requirements, I have the emails to prove it. Trust me STAY AWAY! I learned the hard way after $$$$ and endless complaints from my staff. Feel free to contact me for any advice, I won't turn you away like CMS will.
Vendor Response
Dear Paul, It was great to meet you recently again and discuss these issues in person. I appreciate your time and regret that you were less than satisfied with our service. We operate in over 25 countries with a lot of very satisfied customers but let ourselves down on this occasion. As you agreed when we met there were some challenges on both sides with this deal. I do not wish to comment on the points you raised but would like to thank you for giving us the opportunity in the first place and I wish you and your family all the very best with your expansion plans. I highly recommend your beautiful venue to everyone. Regards, Roy McCullagh, CMS Hospitality / GuestCentrix
Replied November 2016
Lissette
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
FUNCTIONALITY
1
Reviewed May 2019
Switching to this PMS system has been the worst decision my company has made.
I dread this system!
PROSI didn't like anything about this system.
CONSIt's very slow, too many steps for something that should be easy and practical.