iNPLASS

RATING:

4.6

(20)

About iNPLASS

iNPLASS is a cloud-based platform offering a comprehensive suite of software solutions designed to help hotels manage their operations and customer requests. The platform allows staff members to communicate and respond to guest needs. With iNPLASS, staff and hotel management can stay connected, monitor guest requests, and track, manage, and execute them with ease and transparency from any location. The platform supports integration with various third-party hotel PMS and POS systems, providing seamless access to data. Additionally, the software's BI reporting tools transform data into actionable insights, with dashboard reports and KPIs offering a comprehensive overview. iNPLASS includes collaboration tools, which connect all departments in the hotel, enabling staff to...

iNPLASS Pricing

Please contact iNPLASS directly for pricing details.

Free trial: 

Available

Free version: 

Available

The NextGen Hotel Guest /Staff Communication Solution
Slide 1 of 5

iNPLASS Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for iNPLASS

1 - 5 of 20 Reviews

User Profile

Khaled

Verified reviewer

Hospitality, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Well frisked Service App with Good Parameters!

Good desgin, features, communication options and user friendly

PROS

User friendly , rich ingredients, regular updates

CONS

Subscription cost, limited compatibility and technical issues

Vendor Response

Khaled, Thank you for your review of iNPLASS! We're delighted to hear that you find our service app well-frisked and appreciate its good parameters. Your feedback on the user-friendliness, rich ingredients, and regular updates is valuable to us. We're committed to providing a seamless experience and continuously improving our platform. If you have any more suggestions or if there's anything specific you'd like to see improved, please feel free to reach out. We're here to support you and are dedicated to making iNPLASS the best it can be for you!

Replied May 2024

Joylyn Jane

Hospitality, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

User Feedback

It’s quite helpful. It will be better if the requests and complaints are all input.

PROS

It eases the load of procedures we may have taken if the app is not used.

CONS

The check-in and check-out options. It is hard to check out guests. It will be easier if when we request a check out from the housekeeping, it will also be automatically checked out in the system so when we check in another guest, the guest will not see that the room is already occupied when it was not able to check out and we don’t have to look for the room number and check it out.

Vendor Response

Joylyn Jane, Thank you for your detailed review on iNPLASS! We're pleased to hear that our app eases the load of procedures for you. Regarding your feedback on the check-in and check-out options, we appreciate your insights. We'll make sure to pass this suggestion along to our development team for consideration. We're constantly working to improve our guest experience & hotel management platform, and your feedback helps us prioritize our efforts. If you have any more suggestions or specific features you'd like to see, please feel free to share at info@inplass.com. Thank you for being part of our community!

Replied March 2024

Maya

Hospitality, 51-200 employees

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Feedback

Good

PROS

Guest request is easily communicated to other departments

CONS

Few important functions are not yet available

Vendor Response

Maya, thank you for sharing your feedback with us! We're pleased to hear that iNPLASS is making guest request communication across departments easy for you. Regarding the functions that are not yet available, we appreciate your patience. Your input is crucial in helping us prioritize and improve our features. Rest assured, we are actively working on enhancements, and your needs are on our radar. If you have any specific functions in mind or if there's anything else you'd like to discuss, feel free to reach out us on info@inplass.co. We value your experience with iNPLASS, and your insights are instrumental in making our platform even better. Thank you for being part of our community!

Replied December 2023

Rakesh

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Revolutionizing Hospitality: A Review of iNPLASS's Innovative Solution

PROS

1. Innovative solution. 2. User-friendly 3. Ease staff coordination. 4. Great reporting system to understand the guest/ staff analytics and insights. 5. Incredible guest app experience.

CONS

Limited customization is only allowed in the application.

Vendor Response

Rakesh, Thank you for your insightful review of iNPLASS! We're thrilled to hear that you find our hotel management solution helpful. Your feedback on our user-friendly interface, staff coordination, reporting system, and guest app experience is greatly appreciated. We're committed to providing tools that enhance operations and guest experiences in the hospitality industry. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out us at info@inplass.com. 

Replied March 2024

Islam

Hospitality, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Very easy to use and very helpful

PROS

The way how to show the request when working

CONS

Guest can use for request ,so there is a lot of options

Reasons for switching to iNPLASS

Moving to another company not using GXP

Vendor Response

Thank you for your positive review and feedback on iNPLASS! We're delighted to hear that you find our platform easy to use and helpful.  We appreciate you choosing iNPLASS and for sharing your experience with us. Hope our Guest Management Solution has helped improve guest experience for you. If you have any more feedback or suggestions in the future, feel free to reach out. We're here to support you!

Replied March 2024