Peek Pro Software


 

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.

 

Peek Pro - Schedule
 
  • Peek Pro - Schedule
    Schedule
  • Peek Pro - Booking details
    Booking details
  • Peek Pro - Guests booked
    Guests booked
Supported Operating System(s):
Web browser (OS agnostic)

673 Reviews of Peek Pro

 

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Software Advice Reviews (7)
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Showing 1-7 of 7

Caleb from North Coast Surf School
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Good Partner to Have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have the activities bookings nearly perfected. Make sure to communicate correctly and learn the dashboard.

Pros

They have the technology needed to make complete your bookings. Their system has very few errors. You can instantly refund any customer through the app. This is the company that also received all of ZOZI's best before they went out of business.

Cons

Do not think they can help all of your problems; you have to remember that you are a partner with them and they can not read your mind. If you are the type of business person, who does not take responsibility for your actions? You will not work well with them.

Review Source
 
 

Mark from Tour
Specialty: Cruise Line
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Never actually got set up but I felt I was treated poorly as a customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Seems to have a lot of functionality and maybe more than I required. More cost at the end of the day once they take their percentage.

Cons

Poor customer care. Very complex. Not all my employees would be able to learn how to use the software.

Review Source
 
 

Lindsie from Bay Aerial Helicopter Service
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Xola is better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Add the option to blackout time slots, not just full days. Allow me to link Peek reviews to my website (not trip adviser reviews, the ones clients make on Peek). it would be nice if support would ever get back to me instead of just telling me “we’ll be in touch shortly”. I’ve never had anyone follow up with me. I’ve always had to contact them again.

Pros

The configuration setup is solid I guess. I have to use 100 characters minimum so I suppose that will have to do.

Cons

Cannot link customer reviews made on Peek to website. Cannot blackout time slots, only full days. PeekPro support never seems to respond. I constantly have to follow up to see if they even received my initial request for support.

Review Source
 
 

Al from Music City Dream Cars
Specialty: Amusement Park
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Most unprofessional experience I have ever encountered.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Horrible, really nonexistent customer service. They never fulfilled any of their original guarantees. I had to build items myself when they simply ignored me after purchase. Their system is convoluted and funcition very poorly with little to no ability to customize.

Review Source
 
 

Vee from MindEscape
Specialty: Amusement Park
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Love peek-pro! 6 months customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love it!

Pros

I love everything about the peek pro system!
we originally signed up with zozi which we liked, and were part of the acquisition. Naturally, we were weary, but the team was more than helpful during the transition and after

Cons

i would love to have more native integration with external systems (Yelp, Tripadvisor)
anything else will be nitpicking

Review Source
 
 

Annabelle from Miami Watersports
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

WORST online booking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Honestly, their team is incompetent and definitely won't make your business any of their worries. I have used Peek for a couple of years until I couldn't take it with their lack of professionalism and finally switch with FareHarbor as my online booking and couldn't be happier of this decision!

Pros

We were one of their first customers. They were good the first few months and on top of everything but after the first year it was the end of the world!

Cons

They barely reply to their email or return phone calls. Their customer service is HORRIBLE. They are not professional at all. Their chargeback department is the worst one ever. They have lost every single of my chargeback even thought I have ALWAYS provided them of: a copy of the credit cardholder driving license, signed waiver, completion invoice...and proof that the customer came to our facility and used our services. Customer support representative has no idea what they are doing andthey will be getting back to you once a month when they feel like it! Nobody in this company will take care of your business.

Review Source
 
 

Scott from Adventura
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The Worst Reservation Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid this company at all costs.

Pros

Not a single positive thing to say. That I no longer have to use it or depend on their customer support, I suppose that is a positive. The sudden acquisition of ZOZI was a terrible experience for account holders. The service provided by Peek was so bad, we finally had to just cancel the account and rebuild our entire reservation system in the middle of peak season.

Cons

The acquisition of Zozi by Peek was a disaster for Zozi account holders. The customer service was terrible from the very first go.
Role: I'm the administrator; I'm on the team that set up, implemented, or customized this product

 
 
 
Showing 1-20 of 666

Dean from Clever Cycles
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great for my rental business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Peek has been an excellent tool for my rental business. The booking flow works and looks great

Cons

no complaints. The booking flow looks great

Review Source: Capterra
 

Michael from Treasure Coast Seaplanes
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

We'll be using Peek as we expand.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything with Peeks service is working how we thought it would. Our customer base is able to go to our site and book without complaints. In the coming future, as we expand, we hope to be able to use even more of Peeks functionality to help streamline online bookings.

Cons

Peek is working as anticipated, and we look forward to continue to use them as we expand.

Review Source: Capterra
 

Josh from Bad Wolf Ghost Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

I have a lot of competitors call, but I always say no. Peek is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

During my time with Peek everything has been great! I have been able to take in online bookings without a hitch and run my tours easily. I have had a lot of competitors reach out to see if they can get me to switch away from Peek but continuously tell them no. This is because of how much Peek has been able to help me in the time I have been with them.

Cons

Peek has been great! I have no complaints, and they constantly develop new aspects of their software to help their partners continue to grow.

Review Source: Capterra
 

Rob from Arkansas Outdoor Outfitters
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Changed the way I run my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ive liked this software a lot. It seems to be a lot better than the way i was doing it before. Before Peek i had to take all of my reservations by hand and organize it all on my own. Peek has made it so i just have to show up and look at my list to see who should be there and who hasn't come yet. Its working out really good! I have new activities that i offer a lot and its been easy for me to use Peek to add new activities and schedules and have them on my site.

Cons

Nothing to complain about so far. I know the Peek customer support team is there if I run into anything

Review Source: Capterra
 

Braden from Shipshewana Bike Rental LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Has made our business more attractive to customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Peek has been pretty awesome so far! Im very grateful for the product and what its been able to do for my business so far. I feel like the business is a lot more attractive now to customers now that we have an online booking system for the website. It makes it so much easier for the customers and it makes it a lot easier for us to keep track of everything. It's really easy to manage and adjust our equipment with Peek and the refund process has been perfect so far. I also liked the help desk feature, i was able to get my questions answered very quickly.

Cons

I haven't heard any negative comments from my customers so far. The customer support team and helpdesk articles help me with any questions I have.

Review Source: Capterra
 

Elaina from Urban Crawl
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Love the customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the communication with the Peek Team! Peek's customer service is the reason I chose Peek, not just for the software. AJ was very attentive and helped me throughout the onboarding process. He was very patient when I was creating my website.

Cons

So far no major problems or issues. The customer service team has been there to support me through everything!

Review Source: Capterra
 

Ali from The Touring Co
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

More functionality than others and meets my needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I chose Peek over FareHarbor a few months ago, as it Peek seemed to have more functionality than the other business did. So far it has been good and meets my needs. The backend is pretty easy to use. No desire to jump ship as of yet!

Cons

The system can be a little confusing to learn as far as where to put information, but the onboarding team and partner support team has been really responsive and helpful in answering any questions that come up.

Review Source: Capterra
 

Jan from Higher Pursuits
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Love the control and customization available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

PeekPro has been great for our business so far. We were initially attracted to the low set up fee, but also really liked how much control the user has- I can update my products, prices, and availability throughout the entire season all myself. Absolutely recommending Peek!

Cons

We have not had any software issues or set up issues as of yet, and the support teams have been great with respond to any questions we have run across both online and via email. The online content on the Help Desk has been really helpful as well.

Review Source: Capterra
 

Robert from Troll City Boathouse
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Peek has increased our functionality and efficiency online.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Went with Peek for the ability to book multiple products/services and overlap rental times. We were using Square Appointments before, which is optimized more for one-off services, so Peek has increased our functionality and efficiency online. Would recommend!

Cons

Having used it for a few months now, it has been good. It's exactly what I expected. The email notifications are awesome, the reporting is helpful, and 95% of the time the user interface is easy to use and intuitive.

Review Source: Capterra
 

Eileen from CentralPark.com
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Decent Booking Software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The calendar and schedule option is easy to choose from when customers go to book or reserve tickets to an event.

Cons

There are too many screens for the customer to click through on the way to checkout.

Review Source: Capterra
 

DAN from ebike daytona
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

great ap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we needed a reservation software that was simple to set up and use as well as reasonably priced - peek met all of these requirements

Pros

it is very easy to use - simple set up and good quality reservations

Cons

nothing - it is very easy to use - simple set up and good quality reservations

Review Source: Capterra
 

Brad from Sail Peoria!
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Excellent Customer Focus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After volunteering for a well-known college senior business class project, the primary focus for business improvement was the need for a web-based reservation system that was customer friendly. Peek worked with me to make the customer experience with the reservation process as user friendly as possible. I have since received many unsolicited comments praising my website and reservation system. Mission accomplished!

Pros

I've looked at other tour operator software and tried a couple for a short while. What impresses me about Peek is that they strive to give you exactly what you need to operate your business. I've watched them over the past couple of years as they continue to add services and capabilities as customers request them. The others pretty much tell you it's their way or the highway - take it or leave it. So I left them!

Cons

I had to think about that one for a minute. I guess I would say that their smart phone apps could be better. They don't have a lot of the same functionality as the website has.

Review Source: Capterra
 


November 2018

November 2018

Don't even bother!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The team on the surface is very caring all the way up to head of operations however they completely lack on follow through and execution unless you are on top of them at minimum on a weekly basis. Just because you keep up with them this much does not mean they take initiative to complexity understand you needs because you never get to talk to the team lead who is completing these actions. Essentially you work with a client manager who is not well versed in the details of a project and true functionalities.

Pros

it works at a extremely basic level for rentals but that is giving too much credit

Cons

This product is not fully built for rentals. Rentals is a new venture for them that is not fully baked. They acquired Zozi a rental platform that was amazing and the company I work for was using. They did not keep any of the intuitive functionality they too the customers thats it. They launched this feature missing key items for business critical operations such as a rental lease. The way they code their confirmation email is in mark up instead of HTML which is way behind the curve making it difficult for them to implement changes in a timely manor.

Review Source: Capterra
 

Glenn from Cpt. Glenn Flowers Fishing Charter
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

well worth your time and money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

love Peek Pro, because it integrates on my website really well. It's super user friendly and you don't have to be computer savvy to use it. Peek Pro saves me time, because it reduces the amount of phone calls that come in. I would recommend it to anyone in the tour/activity industry.

Cons

reports and channels are a bit confusing, however they have help articles and a really good customer service line that can help out a lot.

Review Source: Capterra
 

Brandon from Tour Naples
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

highly recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I recommend Peek Pro because of how user friendly it is especially with creating my own product and scheduling it. Another plus is how good the customer service is. I can reach out to them super easily and talk to an actual person in no time.

Cons

honestly we are happy with the product, no complaints

Review Source: Capterra
 

Brittany from parsons marine LLc
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

amazing service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I haven't had any bookings yet, because it's my offseason, but I have loved the onboarding process so far. Their customer service has been through the roof, and I would recommend them to everyone!

Cons

nothing to complain about here. happy we went with Peek.

Review Source: Capterra
 

Jed from Photographers Las Vegas
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything with my Peek account is going well! The setup to the install, which I was able to do myself, went very smooth. I was able to play with the system and get the widgets on my page due to how user friendly the system is.

Cons

updated android app would be nice. something similar to the IOS app.

Review Source: Capterra
 

Joceyln from soccer walks
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I chose to use Peek over Fare harbor because it is really easy to navigate. From creating activities to the calendar which is one of the best features for me since my tour times are during soccer matches/fixtures from different countries and leagues. Having the option to have one event for different games works perfectly. I am very likely to recommend PeekPro to friends or colleague since the onboarding experience was really nice and the interaction with the onboarding team was excellent I know they will answer any question I might have and are always reachable.

Cons

reporting is kind of confusing at first, however we reached out to the support team and they were able to break it down for us.

Review Source: Capterra
 

Jim from Heritage Surf Shop
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Best on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I heard of Peek through another local surf camp while looking for booking software. I looked into Fare Harbor but Peek so far has been great and gone beyond the expectations, the onboarding and help with my questions has been great and everyone is very helpful. I think Peek is very easy to navigate both the front end and back end while building it. I think future features such as addons on rentals is going to make the product that much better. I would recommend PeekPro to any of my friends looking for booking software.

Cons

we dont really have any cons about the system. Its been great and been pretty easy to use.

Review Source: Capterra
 

María Magdalena from CAF - Development Bank of Latin America
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Best tool the Tourist Business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lovely and really neat UX design will make your life so easy that you'll fall in love with this tool instantly. And the best thing is that it is improved constantly.

Managing tours of all kinds (walking, water, flights, etc.), outdoors adventures, or food and drinks experiences never were so easy. You will see your business grow in a short period time, because it reduces operating costs and your costumers will be always please with the smooth service.

Its prices are really attractive and it won't be a burden to your monthly expenses. Besides the facilities you'll get are worth the money and more.

As tourism is a key activity everywhere it is great news that there is a tool like this to make it productive, generate more jobs and make it also successful.

Cons

Some feature can be tricky to learn how to use. But once you get a grip of all of them, you're on your way to success.

Review Source: Capterra