protel PMS
About protel PMS
protel PMS Pricing
protel Air is offered across four pricing plans- Essential, Plus, Enterprise and Custom. Contact protel hotelsoftware directly for pricing information.
Starting price:
$1.00 per month
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended Hotel Management Software
Most Helpful Reviews for protel PMS
1 - 5 of 21 Reviews
Shehab
Verified reviewer
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
better than HotelFriend
Atleast their support is not rude like [SENSITIVE CONTENT HIDDEN] from hotelfriend, very rude person. the whole team of hotelfriend also is very very bad and it took them weeks to answer simple emails
CONSit is better than hotelfriend by [SENSITIVE CONTENT HIDDEN]
Charl
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Solid System
Solid system for small to medium size properties. I say this as I only implemented on this size property.
PROSEase of implementation for onboarding new properties from a group perspective
CONSReports are pretty standards and sometimes difficult to customize
Reason for choosing protel PMS
The group of hotels went through a extensive search to find the right fit that came with a CRS system
Reasons for switching to protel PMS
The property had to conform to Group minimum standards, one of which was to have Protel
Karin
Hospitality, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2024
focus is on own interests, customer needs are irrelevant
Protel is not a reliable partner As an IT service provider, Protel is not interested in automating the application The employees do their best, but customers cannot accept such a policy if they want to do business successfully
PROS5 years ago we had a good contact and support good though not always quick. Since 2 years support for on premise products is declining quickly and the needs of customers are irrelevant
CONSProtel does not keep its promises Protel leaves its on premise customers "out in the cold" Effective cooperation is blocked to the best of its ability
Vendor Response
Dear Karin, Thank you for taking the time to write this review. We appreciate your feedback and want to ensure you our teams are committed to providing our customers with efficient and reliable services. We are sorry to read that you have been dissatisfied with the support experience and lack of automation for Protel OnPrem. Your feedback has been shared internally. We value your privacy and would kindly ask you to reach out via email at support-management@protel.net where we would be able to discuss the points you have raised further. Yours Sincerely, The Customer Experience Team
Replied March 2024
Dim
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Good ,solid software with a lot of options , tons of reports and a lot of add ons.
Highly customisation in almost every feature of the software. Solid performance in sales, reservation and front office department . Restaurant POS operates well . Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only .. Ease of use is not that good but it can be learned without much effort. Connectivity with third party software .Powerful add ons. Good costumer support Stable.
CONSPrice of the software could be more competitive . If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies" Interface bit dated , needs an update .Also the reservation module needs to show more information . In some new PC's sometimes the software crashes ( weird but unacceptable issue,)
Vendor Response
Dear Dim, Thanks for taking the time to share your valuable experience of working with our software. I'm really pleased to hear you're getting so much out of it. As for the downsides you have mentioned, we, like any other top #hoteltech vendor, are working hard on delivering even better value. Have you seen what the new protel.I/O can do? It addresses the interface/add-on conundrum; opening up our software to engage more freely with other vendor's products. Google what our CEO Ingo Dignas said 2 weeks ago at the HITEC Dubai - I'm sure you'll like it! Again, thanks for choosing protel. -Jeremy Armes, VP Marketing, protel hotelsoftware GmbH
Replied November 2017
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Awesome product and very user-friendly.
This PMS has been a life saver, it has a vast amount of options and it is very easy to use this platform. It has a lot of data points and all the hotel team members are able to use this efficiently.
CONSMore functions/reports should be added. We have not seen any real changes since we started using this.
Vendor Response
Thank you very much for taking the time to review our PMS product, and for sharing your positive experience here with the community on Capterra. I can feel the "protel-Love" brimming over, and also acknowledge we can do even better. Although protel has been building successful PMS for nearly 25 years, we have not stood still. Our product is constantly evolving, due largely to customers like you, who let us know what current and future requirements they wish for. (More reporting? Got it!) There are lots of exciting additions in this space due to our new www.protel.io functionality. Ask your protel representative for details, or head over to the marketplace to see for yourself: smp.protel.io) Again, thanks for sharing your enthusiasm! Jeremy Armes, VP Marketing, protel HQ, Germany.
Replied May 2018
