Jurny

RATING:

4.33

(9)

About Jurny

Consolidate all your apps, dashboards, fees, and providers all in one place. Jurny has built the industry's first vertically integrated system. AI pricing, smart access control, noise sensor dashboard, guest verification software, PMS, messaging, channel management, cleaning management software, online reputation tracker, and more all-in-one system, all-in-one dashboard. We don’t only centralize your entire operation in one dashboard, but we do the same for your guests, with our cutting-edge guest mobile app, allowing you to automate their entire stay. Room temperature control, open and close doors, chat with customer support, access check-in information, access amenities, extend bookings, and get local recommendations, all on their phone! Take your operation and gues...
Jurny Dashboard
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Jurny Reviews

Overall Rating

4.33

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 9 reviews

Alexander

Verified reviewer

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2022

Full-stack tech for our vacation rental portfolio

The Jurny team took the time to understand our goals from the very beginning. No matter who we speak with at Jurny, whether it’s management or support, our experience has been nothing short of 5-stars.

Pros

The system is almost entirely turnkey. We were able to quickly integrate Jurny into our properties and since doing so we are saving countless hours every day. Among other things, guest also seem to love using the app, which is extremely beneficial as it contributes to an overall positive stay.

Cons

I guess as a “smaller” operator it’s a little more expensive than we would like, but at the end of the day, Jurny is a net positive contributor to our bottom line, so no complaints and most definitely worth it.

Reasons for switching to Jurny

Jurny offered a comprehensive solution that adds meaningful value to our business One solution that solved nearly all our needs. Not a difficult decision

Response from Jurny

Hi Alexander, Thanks for your in-depth review of the Jurny system. We are so glad you are enjoying the system and all its capabilities! We will continue to keep improving our customer service and technology so we can continue to provide the best support to short-term rental owners and operators.

Replied September 2022

Patrick

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2022

They make it so easy

They have made it so easy to manage my vacation rentals to the point that they are almost on autopilot. I'm really glad I found Jurny and decided to take the leap to work with them.

Pros

Jurny makes it incredibly easy to manage my vacation rentals. I was doing everything myself on Airbnb and Vrbo before signing up with them and it was taking me a lot of time. Everything is found in one place on their dashboard so I dont have to log into other systems, including Airbnb and Vrbo (only very rarely now). I also really like that they include smart locks and thermostats with my package, and now I dont have to worry about changing the codes after each guest. The platform is really nice and easy to use, and the hands-on support that we get from their team is top-notch.

Cons

There arent many cons with this software because it really does cover 99% of my needs.

Reasons for choosing Jurny

Jurny was a more complete product with everything that I needed from a single vendor.

Response from Jurny

Hi Patrick, Thanks so much for your review! We hope to continue to deliver the best experience possible for you.

Replied December 2022

Erin

Verified reviewer

Company size: 1 employee

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

January 2023

Still Getting Onboarded

Great sales team. Now to get onboarded!

Pros

I'm excited about the feature set Jurny showed me, but I haven't finished onboarding!

Cons

Limited messaging tools for guests. I really wish there were canned responses I could save for each listing to make customer service easier on my VAs.

Reasons for choosing Jurny

Feels like a good middle point between Hospitable's limited offering and Streamline's beast of a product. Also makes more sense from a financial perspective at the size of my business.

Reasons for switching to Jurny

I need financial reporting.

Joal

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

December 2022

Glitchy software, Stay Away from this company!

When I first learned about Jurny, I was sold. I wanted to use this software for my company and my business; they offered everything I was looking for in one place, I sent a Demo request, and it took them at least 15 days to write back (first red flag). I still give them a go. I wanted to start with one property in their system, they don't offer a trial period (Red Flag two), but I was talked into enrolling three. Since they offered a discount if I pay the full year all at once, I pay for the full year for all three (My biggest mistake) that's how invested I was in this software! Now after two months using the software I just want Out to be able to explore other softwares and been asking for a cancellation (I don't have a mandatory minimun contract with them) and Refund since december 5th (now december 31st) and after many back and forward emails they keep doing like they don read what I'm asking for, and many times they didn't even aswer my emails, I can't work with a company that doesn't aswer emails on high season for vacation homes!

Pros

None, Looks good but doesn't deliver what they promise, nothing works as it suppose to work

Cons

Internal Server Error will become the usual message every time you use their software; you will have to go through support for every single little thing you need to get done. KB is horrible with vague video guides with no audio, articles poorly written. And the customer service is subpar. Also the integretion with the OTA is terrible I have to rewrite and acommodate property description in all of them because of syncing errors or bad code.

Reasons for choosing Jurny

One stop shop for everything I was looking for (they didn't deliver)

Maurizio

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2022

Amazing all-in-one Management Operating System! Easy to use and fair in price!

Jurny is helping me scale my business in an easy and streamlined way. I dedicate my time to acquire more properties and Jurny does the rest! Productivity to the moon!

Pros

Great Access Control System with all-in-one owner's dashboard to manage multi properties.

Cons

Integration with more POS would be a game changer if you have to run F&B

Reasons for switching to Jurny

Any traditional PMS does not offer what Jurny's MOS offers under one fee.

Response from Jurny

Maurizio, thanks so much for your amazing review. We love that you love how easy the system is to use. We are constantly working on new stages of development and are currently working on a POS integration, as you mentioned. We know your business is important to you, and it is important to us. We will continue to work and innovate with new technologies, so your all-in-one tech stack is the best in the industry!

Replied September 2022

Miguel

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2022

Review - Miguel Alvarez

I think until know is good, I really like the support and the way they manage the communication with my clients and with me. The problem I have is that sometimes I think the prices are a little bit cheap but im in my three first months, hope that change. Also, like I told before, a really hope we can acces to the calendar throguh the app, because its a nightmare when you are in the street and want to see your calendar.

Pros

The great communication with the support team. The way they solve all the problems by themselves

Cons

That it doesnt offer the calendar option in the smarthphone.

Response from Jurny

Miguel! Thanks so much for your review! We are so glad you are enjoying the Jurny MOS system. I wanted to make a quick note that we will have the entire calendar and more accessible via smartphone soon! An exciting feature we can't wait to share with you!

Replied September 2022

Wil

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2022

Finally!

Pros

We like that all the tools are in one dashboard! Finally, a company that is making it all happen for every vacation rental manager

Cons

Some of the features don't have full functionality but I know it's changing and getting better week over week.

Response from Jurny

Hi Will, Thanks so much for taking the time to review the Jurny MOS software. We are so excited to be working with you and your business. It's our goal that we continue to grow and develop our technology so that you can grow your business as you see fit. Our mission is to make technology accessible to owners and operators of all sizes.

Replied September 2022

Josh

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2023

Amazing tool for airbnb

Pros

If you're an Airbnb manager and feeling overwhelmed with all the work, I highly recommend giving Jurny a try. As someone who's been using it for a few months now, I can confidently say it's been a complete game-changer for me.One of the things I love most about Jurny is their AI virtual assistant for guest communication. It's like having a personal assistant that can help you handle all the back-and-forth with guests. I was also able to connect my Yale lock, which means a new code for every reservation is generated automatically without me having to lift a finger, which is amazing.

Cons

This software meets my needs very well. I suppose it would be nice if it cost less.

Kevin

Company size: 11-50 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2023

Incredibly Easy To Use AI-Based Property Management Software

Pros

I have been using Jurny for managing my Airbnb properties for the past few months, and I am extremely impressed with the results. Prior to using Jurny, managing my rentals was a time-consuming and tedious task that took up at least 10 hours of my time each week. But with Jurny's platform, I am now able to connect and integrate all of my different tools and services into a single, cohesive system. This has allowed me to automate most of my processes and has made managing my rentals a breeze.One of the coolest features that I love using is their new AI, Nia. With Nia, I am able to provide guests with personalized, human-like responses to their questions and requests in real-time. This has been a game-changer for me, as it has helped me to improve the guest experience and has reduced the time and effort required to manage my rentals.Overall, I highly recommend Jurny to anyone who manages Airbnb properties. Now, I only need to spend 1 hour per week to manage my Airbnbs, which has allowed me to focus on other tasks and grow my main business.

Cons

No cons, this works great. Everything was easy to set up and use. The team has also been great!