Can be difficult to learn and is not very intuitive. Its got so many options that are organized, but very scattered.

I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Anyway, I love the team at CW. The product is a must, but you have to invest yourself fully.

Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind.

I love how it ties with Quickbooks, makes transferring invoices and data so easy. Also great that it is so multi functional.

As far as my use of the software, I am overall satisfied. It does everything it needs to do.

They literally just churn you out and get the next lot of sheep in. Sales team lied about how it would interact and sync with Xero.

The end of the ady when i can log out of Connectwise. The Contract part and some automation is good.

Asset and configuration and contact addition is great.

The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws.

ConnectWise is a horrible company and has mediocre products.

Now with Thoma Bravo investing it's a flip house - extract value, sell or go public. Now it's about Shareholder return, before it was about the shareholder return tired to the user experience.

Easy to use this software i recommend to everybody.

The cost of the software is rather high entry barrier.

As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage.

The back end of this software can be a bit confusing and hard to manage.

It's strong suits are ticketing, configuration tracking, and large of integrations. CW is one of the largest PSAs out there in the MSP world and they are stil here for a reason.

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company.

Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

This software is very powerful and a great all in one tool for managing marketing, contracts, customer service, and all other sales functions.

Updates continue to break / loose our work rules and we continue to have to update/ reenter them. Can be very frustrating and time consuming.

Connectwise provides a level of customer service that you just can't find anywhere else. It is super easy to get a hold of them and 9/10 times they have the exact answer you are looking for.

ConnectWise support has always been great for me, with helpful, quick responses.

Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using.

We have saved a lot of time and have increased logged tickets and time for clients.

The report writer is a bit complicated, also the integration between quickbooks and connectwise gets a bit confusing.

The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

The ease of use and ability to locate the data you're looking for quickly is great. It's been a great tool for us.

If your issue is related to reporting whatsoever they will refuse to assist. Then there is the high cost to it and the lockin.

Tracking customer assets and reminding you when renewals are due are awesome. The  flexibility to run client and internal reports are very good.

It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow.

Poor interface clunky and over complicated for simple tasks easy to mess up and limited connectivity with other programs no simple tools like calendar reminders alarms etc.

Support from connectwise is poor and got worst when opened their uk office. Been using CW for 6 years.

I really like the amount of integration and the ability to organize objects nicely. I think the dev team is heading in a good direction.

It does a good job as a centerpiece to all of the other software. It excels at letting ticket management be as detailed as you could possibly want.

Using ConnectWise can be very confusing if you don't train on it for at least a few weeks.

For the time I had an account I never used it because it was frustrating and difficult to figure out HOW to... after I quit, the customer support was good at reaching out to me to ask why.

Sometimes the messages that you get about backups can be misleading. It will say that you have a certain amount set for backup, and sometimes it will be a number that seems really low.

Full-Featured Backup Solution With Good AD Integration.

Overall, the potential for the program, and the idea seems great. But unless you have a huge bandwidth or pay for extra it's difficult to use for a some business owner like myself.

Easy to use back-up plan, but upload speeds could be better.

Crashplan individual and family plan is. great.

Ability to set backup frequency and retention policies. Customer service is outstanding.

I liked what I saw, did some research, and decided to jump. It was money worth spent especially for the peace of mind it brought for protecting my files, pictures, and music.

Overall I think it's a great price and great product. Once setup, runs quietly and consistently in the background.

This is one of those software that you are glad you had, especally when you lose your data.

The CrashPlan administrative portal is fairly easy to use, and it has many great features.

I get a simple email telling me if the backup was successful or not. I recently had to use their customer support and their instructions were PERFECT.

Which it did for me when my iMac died and the restore I did from my Apple TimeMachine backup was incomplete. I had lost a bunch of files.

There is no easy way to cancel. I had to keep disputing charges with my bank until they cut off my account.

Data de-duplication seems to backup lots of files efficiently even if you re-organize your folder structures. Upload and download speeds are generally good.

Great once user's commit to configuring their backup.

The ease of use for deployment of the application to a laptop and or desktop is seamless. The dashboard is very easy to use and has useful information right on the main page.

Every time I have looked into this with support, it has turned out that the correct amount WAS set for backup, but I believe the email went out mid backup, and therefore gave a misleading message.

I used Crashplan for several years and found it to be an excellent reliable product.

Simple user interface for backups. Very cost effective solutions for backups.

Enterprise class features like (Active) Directory integration and storing encryption keys on-site while using cloud backup.

For the price it's one of the best offsite backup services. Speed seemed fine as long as you have a good connection.

Worse still, if you move or delete a large number of files in a short time the app treats your computer as a new device and starts charging you for two devices resulting in being charged double.

Strong encryption, compression and an easy to use interface make using the client a pleasure. Documentation is very detailed and easy to read and follow along.

We have been using CrashPlan for almost 3 years now and it continues to impress as an endpoint backup solution. The true beauty of it lies in its stealth, simplicity and reliability.

Overall though, I love CrashPlan, and recommend it to many people.

It is a good back up system overall and has a free version. It can back up an entire network from a windows server.

US Dollar

ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling.


ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more.


Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premise or hosted in the cloud and also offers users mobile applications for iOS and Android devices.


Support is available via phone, email and online live chat.



LongDescription

Support Ticket Management

Real Time Analytics

Status Tracking

Billable Items Tracking

Project Templates

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Progress Tracking

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Invoice Management

Timesheet Management

Project Management

Approval Process Control

Projections

Knowledge Management

Customer Database

Resource Management

Collaboration Tools

Automated Routing

Call Center Management

Scheduling

Data Import/Export

Resource Allocation & Planning

Problem Management

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Configurable Workflow

Project Time Tracking

Dashboard Creation

Capacity Management

Real Time Data

Performance Metrics

Service Catalog

Issue Management

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Time & Expense Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Billing & Invoicing

Interaction Tracking

Dashboard

Expense Tracking

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Automatic Backup

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Incident Management

Backup and Recovery

Summary Reports

IT Asset Tracking

Quotes/Estimates

Drag & Drop

Issue Auditing

Third-Party Integrations

Maintenance Scheduling

Task Management

Live Chat

Document Management

Inventory Management

Mac OS

Linux

Web browser (OS agnostic)

Windows 10

Contact sales for a quote. Sales@Connectwise.com

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise PSA

In Person

Live Online

Webinars

Documentation

Videos

CrashPlan is a cloud-based application that works as a storage platform. It can be operated from any internet connection at a given point in time. It keeps a continuous backup of all the files that are in the home directory of a campus based system. The data classification offered by CrashPlan is the maximum of "Restricted".


The software also provides restoring platforms from either a client’s workstation or the CrashPlan website. For activation of the software, a user only has to login to the app using their BearID and password. As soon as the user logs in, CrashPlan starts creating backup of all the files in the system. Computers that are used for departmental work like a student workstation or a research system, require the CrashPlan account manager to log into the account on the particular computer  to activate the backup service for the device.

ConnectWise PSA vs CrashPlan

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