The integration with a lot of the core services we use made this a clear winner when reviewing. The ongoing communication from the team allows us to be confident in how the product is working.

Perch is a perfect compliment to our services as it provides the SOC portion to security and their team then works with ours to get our customers taken care of.

The people at Perch from the top to the bottom are great. If you run into issues, have questions, or just need some advice, they are there for you.

It works well, has great integration support, easy to deploy and manage, and the company is great to work with and provides awesome support.

Additionally, this solution seamlessly combines NDR and SIEM into one slick easy to use and navigate solution portal.

Their team has been incredible to work with and has been a shining light in the community in terms of continuing to improve and thought leadership.

Alerting when things stop working. When things flatline, there's nothing configured out of the box that will notify you.

Great benefits with insight into information we would not have had otherwise. Great team and the desire to provide excellent customer service.

This enables us to have our team trained with greater ease. The Perch team is very experienced, take their time in getting everything setup and very responsive to communications.

Our team has always been impressed with the team from Perch and their knowledge of the product and their willingness to help has always been Top Notch.

Has assisted us with our clients and located previously unseen security issues which has lead to greater trust with our client base.

The only con is that it's too bad we need a service such as this.

It could be designing a query or dashboard to help finding a specific record. Also the constant improvement to the platform is great.

Easy of implementation and the setup of the appliances at each location is great. The web portal reduces our overhead and maintenance cost.

Sometimes links don't take you to the correct alert, which can cause confusion. Physical sensors can go offline which is troublesome given the remote nature of all employees.

MSP friendly threat detection. This space is filled with solutions designed for large enterprises, which is out of reach for a lot of typical MSP customer sizes and budgets.

Speed of the platform overall - some days, it drags hard.

We have multiple success stories from this product where a significant crisis was stopped before it became a crisis.

The team at Perch is very helpful and SUPER easy to work with. Support is a pleasure to work with and will always find a solution quickly.

Their network sensors take in data from various feeds (like FS-ISAC) to look out for trending indicators of compromise in your business sector. Web interface is very intuitive and clean.

Perch has a very tight community and clearly built by people with great security experience.

We love that it integrates with CW Manage is a huge plus.

To be quite honest they have built a tool that anyone could build but they are selling the community and their willingness to continue to improve upon their tool.

For a novice to perchybana, custom searches can be difficult.

Customer support/noc interactions are fantastic.

Can be difficult to learn and is not very intuitive. Its got so many options that are organized, but very scattered.

I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Anyway, I love the team at CW. The product is a must, but you have to invest yourself fully.

Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind.

I love how it ties with Quickbooks, makes transferring invoices and data so easy. Also great that it is so multi functional.

As far as my use of the software, I am overall satisfied. It does everything it needs to do.

They literally just churn you out and get the next lot of sheep in. Sales team lied about how it would interact and sync with Xero.

The end of the ady when i can log out of Connectwise. The Contract part and some automation is good.

Asset and configuration and contact addition is great.

The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws.

ConnectWise is a horrible company and has mediocre products.

Now with Thoma Bravo investing it's a flip house - extract value, sell or go public. Now it's about Shareholder return, before it was about the shareholder return tired to the user experience.

Easy to use this software i recommend to everybody.

The cost of the software is rather high entry barrier.

As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage.

The back end of this software can be a bit confusing and hard to manage.

It's strong suits are ticketing, configuration tracking, and large of integrations. CW is one of the largest PSAs out there in the MSP world and they are stil here for a reason.

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company.

Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

This software is very powerful and a great all in one tool for managing marketing, contracts, customer service, and all other sales functions.

Updates continue to break / loose our work rules and we continue to have to update/ reenter them. Can be very frustrating and time consuming.

Connectwise provides a level of customer service that you just can't find anywhere else. It is super easy to get a hold of them and 9/10 times they have the exact answer you are looking for.

ConnectWise support has always been great for me, with helpful, quick responses.

Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using.

We have saved a lot of time and have increased logged tickets and time for clients.

The report writer is a bit complicated, also the integration between quickbooks and connectwise gets a bit confusing.

The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

The ease of use and ability to locate the data you're looking for quickly is great. It's been a great tool for us.

The solution overall is great, nothing is perfect and it can most certainly improve on it's quirks.

If your issue is related to reporting whatsoever they will refuse to assist. Then there is the high cost to it and the lockin.

Tracking customer assets and reminding you when renewals are due are awesome. The  flexibility to run client and internal reports are very good.

It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow.

Poor interface clunky and over complicated for simple tasks easy to mess up and limited connectivity with other programs no simple tools like calendar reminders alarms etc.

Support from connectwise is poor and got worst when opened their uk office. Been using CW for 6 years.

I really like the amount of integration and the ability to organize objects nicely. I think the dev team is heading in a good direction.

It does a good job as a centerpiece to all of the other software. It excels at letting ticket management be as detailed as you could possibly want.

Using ConnectWise can be very confusing if you don't train on it for at least a few weeks.

US Dollar

ConnectWise SIEM (formerly Perch) is a threat detection and response management solution that allows organizations to design, deploy and manage custom cybersecurity programs. The platform includes a threat hunting functionality with drill-down capabilities, which assist administrators with evaluating threat alerts, logs and related information.


ConnectWise SIEM allows enterprises to detect potential threats, security issues and malicious activities across the network and connected devices via a unified portal. IT professionals can gain visibility into Windows logs, active assets, HIPAA and PCI DSS compliance, networking status and other metrics via a dashboard. Additionally, users can evaluate issues, instance and other events through real-time alerts and store the information in a repository for future reference.


ConnectWise SIEM supports integration with a variety of third-party applications such as G Suite, Microsoft teams, Cisco, Salesforce, Bitdefender, Freshdesk, and more. Pricing includes monthly subscriptions and support is provided via phone, email and other online measures.



LongDescription

Log Management

Activity Tracking

HIPAA Compliant

Real-Time Monitoring

Event Tracking

Threat Response

Event Logs

Audit Trail

Security Auditing

Server Monitoring

Endpoint Protection

Compliance Management

Event Analysis

Risk Alerts

PCI Compliance

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Audit Management

Monitoring

Continuous Monitoring

Secure Data Storage

Third-Party Integrations

Intrusion Detection System

Threat Intelligence

Activity Monitoring

Dashboard

IT Reporting

Reporting/Analytics

Data Security

Issue Management

Anomaly/Malware Detection

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Pricing for Perch Security starts at $10 per user per month.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise SIEM

Live Online

Documentation

Videos

ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling.


ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more.


Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premise or hosted in the cloud and also offers users mobile applications for iOS and Android devices.


Support is available via phone, email and online live chat.



Support Ticket Management

Real Time Analytics

Status Tracking

Billable Items Tracking

Project Templates

Customizable Reports

Document Storage

Access Controls/Permissions

IT Asset Management

Progress Tracking

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Invoice Management

Timesheet Management

Project Management

Approval Process Control

Projections

Knowledge Management

Customer Database

Resource Management

Collaboration Tools

Automated Routing

Call Center Management

Scheduling

Data Import/Export

Resource Allocation & Planning

Problem Management

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Configurable Workflow

Project Time Tracking

Dashboard Creation

Capacity Management

Real Time Data

Performance Metrics

Service Catalog

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Knowledge Base Management

Network Monitoring

Data Visualization

Time & Expense Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Billing & Invoicing

Interaction Tracking

Expense Tracking

Patch Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Automatic Backup

Prioritization

Remote Access/Control

Incident Management

Backup and Recovery

Summary Reports

IT Asset Tracking

Quotes/Estimates

Drag & Drop

Issue Auditing

Maintenance Scheduling

Task Management

Live Chat

Contact sales for a quote. Sales@Connectwise.com

ConnectWise SIEM vs ConnectWise PSA

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Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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