Because of the amount of data, the system will frequently not run at a decent pace for the users. This causes some discord with the users.

You really have to train and meet regularly in order to use it to its fullest potential. It is very time consuming and costly and is not customizable.

Excellent system but be sure to analyze impact of full implementation cost of all modules and future sites.

The ability to progress through the program with ease is do important in a busy medical building. Our nurses are busy caring for patients and appreciate the user friendly product we provide for them.

Great Environment and people. Hardworking and dedicated management who always encourage to development.

Customer Service and Support is excellent. They are very responsive and help to customize the software to our business needs.

No specific program for nurse practitioner or Physician assistant.

One of the features that is most impactful about the platform is the data analytics. The ability to do a dip dive into the data is awesome.

While it would be nice to be able to pick up the phone and call them (sometimes) they are pretty responsive via email.

We like the operability across all of our level of care and the ability for the patient chart to stay within one software.

I like audit trails and would like to have with other pieces of the software.

I am very comfortable using this product, and I appreciate having access to updates and training.

Poor implementation, partially due to Covid. Difficult software to self teach even with the computer resources.

We are not utilizing the platform to its full potential and paying a lot of money. Difficult to navigate from certain screens to the next.

I think we have not fully implemented nursing pieces that may help, but this is their biggest complaint. Order entry with mart time code and then entering vitals on emars are the other complaints.

Not able to customize the view. Lots of error popups that are disruptive and unnecessary.

It's very user friendly and has all the qualities we are looking for when running billing.

This software has great potential capabilities for the Business Office of a LIfePlan Community. They are continually improving the product and their service is top notch.

We have made a great difference in our documentation and our careplans with AOD. I do a lot of teaching with this system and enjoy it.

I enjoy coming to work and using MatrixCare LPC. The support team when I run into problems have been super helpful too.

We have a great relationship with the team and appreciate their quick communication when needed.

Ability to track work order history, and labor. Year end reports are helpful for figuring budgets for each division.

I always have a excellent  experience working with workhub, the customer services is always there to help me if i have any question or concerns.

I have used other systems in the past but the freedom of customizing the work has been a godsend.

Staff was very responsive and patient with us as we earned to navigate the system.

I love the WorxHub and the improved efficiencies in our department related to using WorxHub.

Ease of use, ability to customize any of the apps.

The ease of use and the intuitive nature of the software. The staff at Dude is great and always very helpful.

Ease of use and ability to quickly create or edit work orders and particularly preventative work orders.

There are some features that are badly needed that were overlooked when the software was made. They are working hard to incorporate them however.

I like the fact that is can be used with different modules that are integrated with each other.

TheWorxHub provides all the features we need to have a successful preventive maintenance plan. The work order features are especially nice to track routine and special maintenance needs.

I have had an amazing relationship with the whole WorxHub team from tech support to engineers. Everyone is passionate about both the tool and their customer service.

Ease of use, easy to access reports and excellent support.

The integration went really smoothly and the residents are happy.

As of now our staff sees me in passing and they tell me when something is wrong so I have to create work order and take it out. I believe I click my mouse 22 times to complete a work order.

Worxhub helps so much with compliance and keeping us in the good books with the government. It provides great evidence when needed to show that our systems are well maintained.

They are constantly updating to make it better and it is user friendly to use. I am very impressed with Dude Solutions.

I like the ease of implementation and use. I like the ongoing innovations that have been made over time.

The reports are difficult to navigate and create.

It is very reliable and helpful in problem solving as well as budget planning. It is very useful to the front line worker and the senior manager.

Reporting is clumsy and unless you spend allot of time looking or trialing reports its difficult to get the end result your looking for.

The customer service support is great. I love that I can chat with anyone at any time and i get an immediate response.

Support & investment; consistent product improvements, new features, and very focused on listening to customers to improve TheWorxHub.

It's really nice to pull a report to see workload analysis or asset information. Most of the reports are really helpful.

US Dollar

Life plan community (LPC) EHR software from MatrixCare is a fully managed service designed to meet the specific challenges facing LPCs and continuing care retirement communities (CCRC) by simplifying administrative complexities and providing tools to help improve the long-term health of members. 

Scalable from single facilities to multi-community organizations, the MatrixCare LPC solution offers flexibility, adaptability and compliance in one comprehensive package. Built for interoperability, it seamlessly integrates with other systems to capture each member’s information in a single, cloud-based record, helping promote consistency of care and faster, more accurate reimbursement.  

Award-winning for its ease of use and enhanced by artificial intelligence and machine learning, the MatrixCare EHR solution supports accurate and consistent care delivery, helping simplify the clinical, financial, and operational complexities involved with senior care in a way that boosts outcomes, efficiency and profitability. 


LongDescription

Patient Records Management

Rehabilitation Management

Staff Scheduling

MDS Review

Point of Care System

Activity Planning

EMR/EHR

CNA Tracking

Clinical Care

For Activity Departments

Resident Assessment

Claims Management

Reimbursement Management

Geriatric Care

Employee Management

User Management

Admissions Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

Charting

For Long Term Care

Financial Management

Invoice Management

Nursing Forms Tracking

Attendance Tracking

Care Plan Management

Assessment Management

Self Service Portal

Medication History

Lead Management

For Nursing Homes

Compliance Management

Workflow Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Medical Billing

Billing & Invoicing

Meal/Nutrition Management

Alerts/Escalation

Spend Management

Third-Party Integrations

Document Management

Search/Filter

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

$2k/mo per community, $30k implementation per community, + implementation

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

MatrixCare Life Plan Community

In Person

Live Online

Webinars

Documentation

Videos

TheWorxHub by Brightly Software (formerly Dude Solutions) is a next-generation work and asset management CMMS platform, designed to streamline operations and facilities maintenance, for smarter, more efficient maintenance and operations. Our award-winning, all-in-one solution empowers over 2000 healthcare and senior living organizations to build smarter budgets, reduce maintenance costs, and proactively remain compliant — allowing employees and teams to spend more time on delivering quality care and exceptional resident experiences, while promoting standards focused on health and safety.

Designed to meet the needs of healthcare professionals, Brightly helps healthcare organizations tackle challenges that operational teams face today, such as centralizing work orders, organizing compliance-related tasks, managing building space, and synchronizing biomedical and facilities. For senior living organizations, Brightly also helps communities track and manage housekeeping, streamline transportation, and modernize data entries for any resident changes.

With TheWorxHub, users schedule and automate location- and asset-based work orders with a digital and centralized solution, making your team’s jobs easier and more streamlined with request automation. The solution’s mobile capabilities allow maintenance and operations team members to update service requests and inspection requirements, as well as prioritize and complete work orders from any mobile device — enabling access to crucial information anytime, anywhere.

Users can schedule preventative maintenance work orders on high-value assets to not only ensure continuous safety and compliance, but to shift away from costly, reactive repairs – ultimately saving your organization money by extending asset life. 

TheWorxHub includes updated compliance codes for The Joint Commission and DNV, as it is designed to track compliance-related tasks and environment of care rounding. Pre-built deficiency-specific dashboards ensure communication between safety committees and maintenance teams, generating automated work orders and deficiency notifications. Pre-built risk assessment frameworks and dashboards help track asset risk, enabling you and your team to stay organized and on-track to be compliant.

The solution provides real-time data and analysis with built-in reports, predefined dashboards with KPI, and dynamic business intelligence visualization tools – providing your teams with up-to-date data and analytics to make and justify critical operational and budget decisions. 

TheWorxHub integrates with your software ecosystem through our APIs – as well as other Brightly products – ensuring a continued 360-view of your operations. 

At Brightly, we’re proud that our clients call our support “legendary.” We partner with clients to bring deep, industry-focused expertise, integrated technology and committed client service teams to help you accomplish more than you think is possible. Whether it is before, during or after implementation, our support team is always just a call, chat or email away. And, if you want to connect with peers or conduct your own due diligence, the Brightly Community is just a few clicks away for instant product help and peer connections. 


MatrixCare Life Plan Community vs TheWorxHub

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