CallRail
About CallRail
CallRail Pricing
Pricing begins at $45 per month and includes 5 local phone numbers and 250 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.
Starting price:
$45.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for CallRail
1 - 5 of 164 Reviews
Jeff
Marketing and Advertising, 2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed October 2021
If you don't already have Callrail, you need to get it!!
Dilushi
Verified reviewer
Medical Practice, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Tracking phone calls with CallRail
I used CallRail for specially to tracking calls beacuse it tracking less than a minute.
PROSWe use mainly CallRail to traching phone calls . Not only that we can record phone calls. Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from. Easy to use.
CONSMuch difficult to tracking calls comes from Facebook, instagram
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed May 2020
A must for proper attribution
CallRail has been a lifesaver for proper attribution of phone calls, leads, and sales. We have used it on our own website and for many of our clients. This has allowed us to move from "I feel like the phones are ringing more" to "You received X number of leads and X number of sales from this channel this month." With this information, we've been able to improve our targeting and improve ROI.
PROSWith CallRail, it is incredibly easy to set up dynamic tracking numbers that will help you see exactly where your phone calls are coming from. This is essential for anyone who cares about attribution. The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio.
CONSI wish they would remove the minimum size of a number pool. We have some websites with very small traffic that don't need 4 phone numbers.
Billy
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2023
Aggressive company
My overall experience is that their system is in need of improvements and their business practice is aggressive and not aimed at helping their customer.
PROSI liked that they could automatically label calls based off what people are saying
CONSThe accuracy of what was said versus what the system labeled. Truly, the reason for this review is because after 4 years of loyal use of their system our company grew and needed a more comprehensive call management company. After ending our account with call rail we had a need to run a report on calls. Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it. I never considered that years ago when hiring them. I assumed our data would always be our data.
Jack
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2019
Support is helpful and the overall platform is easy to use and fully-featured
Overall, CallRail is one of the best platforms for agencies looking to offer call tracking services to their clients, and provides a wealth of features and support to help you along the way to offering a fully-fledged call tracking solution.
PROSCallRail is good for agencies, as it offers specific features to suit agencies, such as built-in margins, client billing, etc. Their customer support is helpful, and are willing to set up features for you. Using the platform is straightforward with everything being a guided process, along with a ton of support articles to go alongside.
CONSCustomer support, while helpful, are difficult to get ahold of at times. Their live chat is rarely available and there's no phone number for calling their support from outside the US. Additionally, their pricing only charges in dollars, making it difficult for agencies who work in GBP, in addition, their billing system often has issues when changing packages, causing it to charge inflated amounts.