Facebook Business Suite

RATING:

4.4

(120)

About Facebook Business Suite

Facebook Business Suite is a comprehensive tool that allows businesses to manage Facebook, Instagram, and Messenger accounts all in one place. It can be used on desktops or iOS and Android mobile devices. The tool enables users to respond to messages as well as create and schedule social media posts, stories, and ads across all platforms. With Facebook Business Suite, users can create automated responses to streamline inbox management. It provides a media library where creative assets for posts can be uploaded and stored. The activity tab can be used to review all Facebook and Instagram activity in real-time and prioritize unread messages and comments. Additionally, businesses can track key performance insights and audience trends. Facebook Business Suite is a free to...

Facebook Business Suite Pricing

Facebook Business Suite is a free tool.

Free trial: 

Not Available

Free version: 

Available

Facebook Business Suite - overview

Facebook Business Suite Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Facebook Business Suite

1 - 5 of 119 Reviews

User Profile

Josip

Verified reviewer

Sports, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

Spent less time doing more on Facebook

Overall experience is good and I recommend everyone to use Business Suite because it is a time saver, gives you a more clean dashboard and you can concentrate on important data and create new engaging content more easily.

PROS

Business Suite is a great tool for every Facebook page owner. It offers a clean, modern-looking dashboard that is full of all kinds of information such as a quick overview of the latest posts, how big was the reach, how many people were engaged, commented, and a lot more. My favorite features are Planner and Insights. The planner gives you a nice calendar view where you can easily see the whole picture much easier, schedule your posts for later, and manage running ads and dual publishing on a connected Instagram account which is a nice time-saving feature. What I like about Insights is that there are some nice graphs representing your audience and you can even monitor your competitors and how many new likes they got in some time, how many posts they created, and so on

CONS

All those features are nice to have but I experienced a lot of time slowness in the whole dashboard and a lot of waiting for the load to complete. Also, I must mention that Facebook (Meta) loves changing stuff regularly and that can cause some features to disappear without proper notice or given alternatives. When something breaks you get a generic error message. I tried contacting support a few times and although they were fast on response time, they weren't of much help.

User Profile

Phil

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2023

"Streamline Your Social Media with Facebook Business Suite: A Comprehensive Review"

Facebook Business Suite is a great tool for businesses to streamline their Facebook and Instagram presence. The software lets businesses manage their social media presence in one place with scheduling and publishing, advertising, and analytics. Businesses save time by not switching platforms.Before utilizing Facebook Business Suite, examine its drawbacks and price. The platform has extensive advertising possibilities, but firms may need a large expenditure to get results. The program only supports Facebook and Instagram, so businesses with other social media accounts must handle them independently.Consider Facebook Business Suite's learning curve. For small businesses or those new to social media marketing, the platform can be intimidating.In conclusion, Facebook Business Suite can help businesses streamline their Facebook and Instagram presence, but it's vital to weigh the pros and downsides before signing up.

PROS

Simplifies social media management by bringing multiple pages and accounts into one platform.Provides analytics and insights for businesses to better understand their audience and track their results.Offers the ability to schedule and publish content, respond to messages and comments, and run advertising campaigns across both Facebook and Instagram.Integrates with other tools such as Shopify and Google My Business, making it easier to manage a company's online presence.

CONS

Limited to Facebook and Instagram only, so businesses that have a presence on other platforms will still need to manage those separately.Some features, such as advertising, may require a significant budget to be effective.The platform can be overwhelming for small businesses or those new to social media marketing.

Mitchell

Accounting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed April 2022

Need to be able to assess rejections

My overall experience is highly mediocre. People are scared of account bans and need to have transparency. They just want to run ads.

PROS

The best thing is the business settings and privileges. Even though many have a difficult time understanding it, once you get the hang of it, it's not too bad.

CONS

The issue with business suite is simply support. We should be able to talk to someone directly over the phone and given a support number with people who have complete transparency and power over the ad account. Targeting options now also need to be improved. Stop removing targeting options from advertisers. Make it more granular, more manual, give more control.

User Profile

Rita Carla Francesca

Verified reviewer

Publishing, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2024

Great tool for managing your Meta business accounts

PROS

What I like most of Business Suite is that I can manage all my Facebook pages and my Instagram profile with a single tool.

CONS

Sometimes the messages in the mobile app are not updated, and the notifications don't appear in real time, but only hours later.

User Profile

Domingo

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed July 2022

Facebook Business Suite and also Instagram

If you configure your accounts since beginning in a good way your whole business will be at good health.

PROS

Stay organized with multiple accounts. Link and Manage ads for Facebook business and Instagram business within same place. Review inbox messages at the same time from both platforms FB / IG. Free, you can manage a lot of features to get a decent campaign at FB / IG at the same time and even the addition of Whatsapp. Really good way to manage and order admins, group accounts and assets, pixels for websites, ad accounts, assign people to specific resources, payment methods and more.

CONS

"Audiences" are being reduced by Facebook and your targeting options for niche products or certain groups could be hard to be reached. Customer support is really annoying, concierges never have common sense and do any analysis of what is happening with ads, images or whatever is happening. Customer support takes so long to respond to you at least a week, that will cause a problem with your client if you are an agency, if you are independent is very stressful know that you are wasting time with an ad if it is time sensitive. If as an agency you pay multiple clients can't divide the invoice into that many accounts, or at least get their accounts mentioned, but you can have a list of every single ad mixed all together.