The onboarding was very easy and the support team (special thanks to [sensitive content hidden]) made such a great job! Integration on several marketplaces works smooth and is easy to maintain.

Everything is great so far. The team works fast and reliable.

It just works and is easy. Documentation is well written, if we have question they get answered very quickly if we can't figure something out for some reason the team from Koongo helps us.

It's incredibly easy to implement and when we needed to add more channels it was done in a few minutes. When we have questions they are answered incredibly quickly. Cost wise they are a lot (!) cheaper than any of the competitors while offering a superior product.

Honestly, we have no negative experiences and have found no bad practices or anything like that.

We use the Nostress Koongo feed generator for long 7 years. It's a pity, but now it becomes an outdated solution. It is known Magento 2.3 and 2.4 doesn't use categories and product flat tables https://docs.magento.com/user-guide/catalog/catalog-flat.html . But the Koongo module still supports the flats. It is not possible to disable the flats because the Koongo unable generate products feeds without the flats turned on. We look for another module to generate feeds.

We use the Nostress Koongo feed generator because it allows for a store admin to configure feeds without any programming. The module has a good user interface and a flexible configuration for known feed channels.

A Koongo module itself provides outdated solutions. The Koongo support officer proposes switching to a Koongo-as-service instead of resolving issues and keeping a module up-to-date. We were using the module since 2015 but now we look for another feed generator.

I recommend it, Kongoo seems to be slightly convoluted..but the support always helps you. We switched from Channable to Kongoo for our marketplaces, since then we have been happy...

By helpfulness of Support I have never been let down, I can't mention any negatives. I have not come that far.

I'm super happy, I'll would suggest Koongo to all the e-commerce admins

it works seamlessly with the marketplaces and keeps all the things always aligned, the price is reasonable. In the past I've used Codiato and Channable, koongo is a lot better!

Sometimes you could need help to setup all the various features

They really understand situations and always willing to help. Do not think if you snap your fingers things will be done in a minute for you. You need to give them some time to do there job. They are also people and this team is doing everything to solve your problems and help you out. Communication is key. If something is not serving you well communicate with the Koongo team, stay polite and give them some time. You will see, the power of communication is giving you everything you want.

The amount of work it takes out of our hands. Everything is possible with Koongo. Ant the fantastic team is always willing to help. Every one who try's Koongo or any other software please communicate with the Team behind the software before rating it with one star and a short negative comment . You will see it is the key to a great Collaboration.

I have really no Idea because I communicate with the Koongo team all the time. This results in that we have totally no issues. Even If I am frustrated some times The team is handling that verry professional.

Excellent experience all around, they have reduced our workflow times but 100 fold from inventory to order management and processing. They evolve as well overtime with the marketplace and consider them a true partner in our success.

SAVES more time then we could of ever imagined with order processing. SAVES more time again with inventory control. This was a critical issue for our business in its early stage this software literally resolved these issues. Integration Simple. Customer Service excellent and explained and assisted explaining and resolving any issue or question we had. Integrates easily across multiple platforms. If there is not a platform integration they are eager to create one.

Like with any new software there is always a slight learning curve, however they were right there to explain and resolve any issues. It concerned us initially with customer support's response time. In the past it took about half a day to respond due to the time difference, this is really a non issue today with quick response.

Five Star rating for the overall experience. I keep wishing I had heard about you about 3 years ago when I first started my online Store and eBay business.

I recently started using Koongo following a recommendation from IONOS and have been extremely happy with all the help that has been provided. Right from Day one till today, all the team (particularly [sensitive content hidden] - he has been my main port of all, has been the best and most important person to contact at Koongo.) I cannot fault the help that has been provided by [sensitive content hidden] - he has gone over and above what is required of him. I would recommend Koongo to all my contacts and have already started to spread the news of how helpful and reasonably priced the company is for the service that you provide.

No cons at all. I have no complaints to make. With Koongo's help my business is beginning to run a lot more smoothly.

Koongo is really easy to use and where you could find any problem, the support Team is really kind and helpful.

As I said in PROS field, any possible problem is really well supported by the support Team.

Great support and help implementing our channel exports, connections between saas and sales platforms.

None

koongo as a service and koongo standalone. Both are great

The software is clear and if you have any question support is great. You can ask them anything and they help you till it works

there is nothing i can mention whats not good at koongo

Facilidad para conectar con distintos canales de venta y exportar todo tu catálogo. Además un soporte al cliente muy bueno.

De momento no tengo ninguna queja. La experiencia está siendo muy buena.

Great support!

Easy to use for end users. Also not hard to understand and navigate through.

I think that changing XSLT code is not possible, but maybe I didn't explore all of the possibilities.

Excellent customer service

Easy set up and always somebody that can help.

Nothing that i can think of. Easy to use and user friendly

Koongo support is great. Very friendly and helpful.

In an easy way we can connect out Woocommerce shop to Koongo. The channel templates are of great help to connect to a marketplace.

Sometimes errors occur during the upload to a channel due to connection problems. We would like to get notified.

The support is really helpful and always helped me setting up every marketplace or website I asked them.

I don't think there is anything wrong. At first the price could seem high, but the possibilities and help from support are more than the cost.

Easy to use and quick to set up. Data handling is also very quick

nothing, but could be improved by having a more robust order review page.

poor not good at all. I went to renew to see if a paid plan would be better and was unable to do so without explanation.

I dont have anything good to say about koongo other than they provided channels to ebay and amazon

just about everything im not happy. Very little communication that was relevant to my issues

no easy at first , but very very good support. improved my Bussines

what I like most about kongoo is the technical service, very effective and fast

The system at the beginning is a bit complex, you always have to support yourself, you can't do it alone

i am graftefull with such patient helpdesk

It is easy in use when everting is ok .. pretty even when you are not a web designer or database spelised

It is not in orther language tha englisch

Overall it has been good, they have a useful Knowledge Base and support that guides you through everything so you can always achieve your goals

All the features for feed customization and being able to create custom attributes

Some channels can be a bit overwhelming but customer support is always there to assist you

sono velocissimi a risolvere tutti i problemi

ho risolto in brevissimo tempo la configurazione tra me e altre piattaforme

non contesto nulla, non c'è nulla da contestare, ottimo prodotto