We are a small Podiatry practice with 2 offices serving the Reidsville North Carolina and Danville Virginia areas. We currently have 8 employees. I have been extremely happy with CareCloud. They have made my work flow much easier.

Customer support is wonderful. If I have a problem or question they are more that happy to help. I have never dealt with a friendly bunch of people.

The group posting payments could be more attentive to what they are doing. At times they post things incorrectly. I have to keep a close watch on patient billing because I have noticed that some payments are posted twice or they will write off the incorrect amount. By doing this it shows a credit for our patients when in actuality they owe the practice money.

We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product. Also, CareCloud assigns a friendly, knowledgeable Client Manager to your account to assist in questions you may have. Additionally, CareCloud support is also available via a phone call or online support.

Overall, we are very pleased with the product. The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.

Awful. Our original project manager left as soon as we launched the product. Then our lead contact left, then our sales rep, and they've continued to have HIGH turnover rates with their people, which is HUGE RED flag for the overall reputation of the company. They promised us all these changes would take place at the end of last year...has anything changed? No. We have had connectivity issues and when you call support they are completely useless and rude about the situation. It completely affects our operations and I would highly recommend you go elsewhere!

The only pro is that it is visually appealing and easy to follow. It looks like apps from the Apple Store...but don't let the fool you...keep reading.

Where do I begin? There is CONSTANT issues with connectivity, slowness, workflows that are completely inefficient, and so forth. We were sold on the reporting, but then come to find out, it only works if you use their billing side of the product. All other reports are not customizable and you're stuck with them. On top of that you get manipulated into this 3 year contract, and when there are changes you have to go through an entire process. I can continue but there is not enough room in this box...

CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

CareCloud support was excellent throughout the "buying" process. After we had the product, they are as readily available with great response time.

I like the the use of colors for identifies throughout the CareCloud software system - it is well organized.

At the end of the day...money is where it matters. Clean claims, timely submissions, prompt EDI tools and ability to communicate regarding outstanding A/R, CareCloud out of several software billing systems I have used throughout my 25 years has been hands down the most technically enhanced out there. We promote CareCloud to all our clients as we see them at the times of doors opening and or at a critical time in their practice where upgrading their software to keep current, current and close out older software that was hurting A/R rather than helping. A healthy A/R promotes growth in a practice and we have seen and assisted growing practices with excellent tools like CareCloud. Thank you

I work primarily in the collections module. Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.

The hold feature on patient balances. The collection piece on patient collections are outdated. I can run a report, individually go in and place an account on hold but I cannot collectively take statements off hold. I would like patient collections to be updated.

Terrible. Difficult to get in touch with a real person. There is never an answer as to why they cannont fix the many bugs the app seems to have.

It has a nice user interface and the digital chart looks like a paper chart

At this very moment, I am seeing patients. I have been unable to use carecloud for the past hour. This kind of thing happens very frequently. This causes a great deal of extra work. Since converting to the app, the carecloud reliability is terrible.

I USE CARE CLOUD FOR EVERYTHING CHECK IN CHECK OUT LOOK UP PATIENTS BENEFITS

ITS VERY HELPFUL AND ACCURATE GIVES ME ALL THE INFO ON MY INQUIRIES

I LIKED IT ALL THERES NOTHING I WOULD CHANGE

Decent software, provider was using it before I came onboard.

Billing was clean, claims corrections were easy. Posting was easy, I am no longer on this product but I would work on it again.

I don't remember the specifics as it has been a while since I worked on it, but I do remember that I liked it for billing.

responsive vendor good staff useable product able to grow the platform

would like to improve the clinical aspect of the product and also would like an ability to have a credit card on file

Overall, we had very little problems, so my frustrations with customer service were minimal. I would highly recommend this software to a more robust practice with mulitple providers, users, etc.

I loved the look of this software. They have created a platform that looks like the iPhone with bright colors and rounded app-looking options. I found that all my users were able to easily identify where things should be and did not have difficultly learning their way around the system. I also appreciate the "all-in-one" approach. Everything, anyone in our company could need was available within the software.

During my time as a user (2014-2017), I found the customer service process to be frustrated. You were required to create a 'case' online and could not get someone on the phone easily.

CareCloud was unable to meet our needs after being unable to meet the promises given by the sales team. Once we attempted to finish our implementation, its weaknesses became glaring with regards to capability and lack of customization. Due to this, we decided CareCloud is not for us. Upon learning this, CareCloud blackballed us and forwards us to voicemail and disregards all email communication. After months of silence, they sent a lawyer after us to attempt to get 6 figures out of us just to leave the company. They did this during a global pandemic in an attempt to permanently damage our small, family-owned medical clinic. We are now at 6 weeks of their lawyers forwarding us to voicemail as well. We are stuck in limbo and unable to find a better-suited medical records system and believe that CareCloud is hoping we will just pay them off even though we do not have the funds to do so. This is a terrifyingly shady company that I would hope is no longer allowed to damage small medical practices like ours in the future.

Ease of use is there. CareCloud has a modern aesthetic that is easy to navigate.

The customer support. They are completely incapable and clearly lacking any sort of leadership.

I would recommend CareCloud for any practice.

We have used CareCloud EHR for almost 4 years and it's been great. The EHR makes it simple to manage my clients and practitioners. It has great functionality and is user friendly overall. The billing app is the best. I actually eliminated an admin position by using the billing app.

I would like for the iPhone app and the calendar app to offer a few more features. It would also be nice if there was way to upload and store clinical documents.

I have read many of the reviews and wonder what experience these writers have had with EHR systems. My experience has been very positive from ease of use to cost. I compare it to my first EHR which I will not name. We were able to get started with minimal training and the providers input has helped get changes made for the better. It is easy to try something and complain, but I can tell you from my experience, the CareCloud staff and employees have made great effort to build a system that conforms to good patient flow and ease of use. The color coding gives the program appeal and is a useful tool as well. As the Coder/Biller can tell you, having the providers chose the right ICD 9 code makes my job a lot easier. It helps us to get our claims settled much quicker with a higher first time pass rate. We believe that we are just achieving a small percentage of what CareCloud can do for us in the long run. I look forward to a long relationship with CareCloud so we can become subject matter experts.

I have very little to complain about. We are learning new features and incorporating them daily. I think if we were taught everything at once we would have a brain meltdown. As for the vendor, we have no complaints.

Overall very happy with CareCloud

I am able to customize most of the workflow for me, and can tailor it to my practice.

Customization setup portion can be a bit clunky, but it eventually works. Would be nice to have even more customization ability for very particular field sets