CareCloud Charts Software

4.07 / 5 (289) FrontRunners

Our advisors have recommended this product 15 times in the last 30 days

About CareCloud

CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and ensure paperless workflow.

CareCloud Charts is an MU-certified EHR solution that provides comprehensive tools to provide better patient care and practice management. The detailed reporting feature tracks practice’s progress en route to Meaningful Use attestation. The solution offers prebuilt templates for prescription, reporting or billing which can also be customized as per the need of specialty, clinic or individual requirement.

CareCloud's patient portal allows physicians to engage with their patients. Clinics can ...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Unix, Web browser (OS agnostic), Windows 2000

288 Reviews of CareCloud

Average User Ratings

Overall

4.07 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(125)

125

4 stars

(98)

98

3 stars

(27)

27

2 stars

(11)

11

1 stars

(28)

28

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 288 results

April 2016

Laura

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

April 2016

Seamless workflow and great support

CareClouds intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

Pros

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Cons

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

November 2019

sheila from Bay Urology Services

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Practice Management System Partnership

We have used Care Cloud since 2010 and a lot of improvements since then. My staff and I have loved to use this system since day 1. We never thought to try another system all these years.

Pros

it is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome ...

Cons

maybe Charts and some of the analytics are not what I would like

Reasons for Choosing CareCloud

CareCloud was Web based and the use was much more user friendly and the cost was the best factor

November 2019

Jenah from River Region Psychiatry

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

November 2019

Great Product!

Pros

This software looks like an iPhone. It is very user friendly to every employee. Basic features do not require much training.

Cons

Customer service is not great! You are assigned a "support representative", but they are not the first line for support.

November 2016

Ann from Ann Kim MD PC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2016

Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of

I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart. I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them. 1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important. 2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!! 3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a

Pros

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

Cons

cons: Slow, breaks down. Slow and shuts down. Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB. When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

October 2019

Christopher from NWA Breast Care Specialists

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2019

CareCloud Suite

Overall very happy with CareCloud

Pros

I am able to customize most of the workflow for me, and can tailor it to my practice.

Cons

Customization setup portion can be a bit clunky, but it eventually works. Would be nice to have even more customization ability for very particular field sets