chart elimination, eas of use, efficiency

Now I have all patient data in my small ipad. DrChrono is an efficient and easy program to use. NAd they have very good customer support. Just imagine eliminating all your paper charts!!

I have to pay for it. LOL. I have no negative comments to make about this great program.

Positive.

The ease of use, the numerous videos that provided tutorials, the excellent support and customer service provided by DrChrono's team.

Have yet to build in telemedicine portal, for example doxy.me, into their platform. That's the only missing piece.

Once again, an EMR that may meet the needs of administrators, but fails to help those who actually provide the health care services.

- Lots of pre-programmed macros - built in dictation works well - Electronic prescribing works well on app based version (but zip code needed to find a pharmacy using the web based version)

- Web based version very different from app based version - illogical provider work flow - steps needed to navigate through the system are unintuitive - very small fields in which to enter patient data (med hx, fam hx, soc hx, etc.) - Program did not initially store any patient data that was entered - i.e., patient information such as medical hx, fam hx, etc., was not being saved. Our IT people - had to work with drchrono to set up a 'button' to turn on to save this information - unable to compare previous labs side by side with new results - Results do not automatically enter into a patient's chart; thus unable to communicate with patients directly from screen that has either lab or imaging results - have to enter into the patient chart to initiate communication, then return back to your message or task center to continue processing other results

The billing service is very good and efficient. They have made collections much easier

The ease of use of the program. It makes sense

There were no cons that I have experienced

Overall, I don't think there is a platform that is a better "value" for your money from BOTH a practice management and charting prospective. If you take the time to set up your system properly, it will work very well for you. Unfortunately, with their fast growth they are having server issues that is slowing the system down at time. This should be resolved and there should be less downtime.

It is very customization, more than nearly any other option, although there are a few limitations. The clearinghouse is built into the software, which is their best feature. It is easy to use and new providers can be trained in hours (that is correct).

Billing is not as easily accessible as other areas (a few more clicks than is needed). Logs for lab specimens needs improvement. It needs to be programmed to be used (it is not like an iphone where you are good to go right out of the box). There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be.

I like the ability to chart from my iPhone. I can do the entire patient encounter, including posting of codes this way.

1. They increse the cost without warning or new contract. I’m not sure if it’s legal, but it sure is annoying and seems unethical. It’s getting to be too expensive for what they offer for us. 2. The online scheduling is not very good for us because we have different providers that offer different services as well as different locations. We used to use a free online scheduling software for patient bookings and it was 10 times better.

We used them for several years, used to have great customer service and communication and it's pretty obvious they are going under and we were overpaying for years!

Customization of templates and scheduling calendar.

Many system crashes over the last year. We decided to switch to a different EHR system that was more user friendly, better online booking system and our account manager will NOT get back to us after WEEKS of sending emails and phone calls to get notes imported to new system and to cancel the account.

We have been using drchrono for over 5 years, we have recently added the billing feature and it is working out great. We love it.

The software is user friendly and definitely laid out and user friendly like an apple user would expect. The final document is polished around the edges like a mac user would expect. Clean, crisp and user friendly.

If you do have a problem or a question that requires customer support there is no phone number to call and get immediate help. You have to submit a ticket and wait for them to get back to you. The turn around is usually 24 hours, and if you are not available when they call they leave a number to call them back on. The number then becomes inactive after about 1 month, So you cant keep the number and call in later with a new question.

E prescribing and charting are easy to use

Customer support . I cannot improve because there is no technical support

Hands on experience in the classroom, to "play" with the files and different aspects of the software without fear of doing any irreparable damage to real patient files.

That it is an actual software used by real clients in the healthcare business. The live "feel" made the training very "real" and will shorten any time I spend training on the job.

That I didn't get paid while I was using it. Seriously, I really liked the software and am not sure I have any cons to share.

I find their business practices shady, customer service says they will respond within 24 hours, which usually took 2-3 days. The business side doesn't care about their customer, they just want your money.

I thought the scheduling was the easiest part of Dr.Chrono, but that doesn't compare to how money-hungry the company is.

Prospective customers should know that while it is state law that the doctor maintain the records for a certain number of years, that if you decide, like I did, to leave DrChrono, they refuse to give you future access to any of your medical records. Once my subscription expired they locked me out of the entire system. There was no way to look up any record that I had written. When I mentioned this to the account rep that by law we are required to maintain record for a minimum of 7-10 years he said “you just have to sign up for another year, and pay in full, if you want access to your records, otherwise you are locked out of all of it." I find this practice, along with many of the DrChrono business practices, very suspect. They use ’strong-arming’ techniques to get you to sign their contract. Once you have a signed contract they can ‘at-will’ raise your subscription price. As the rep told me “our board of directors want to see more revenue coming in so they have decided the new prices, and they take place immediately.” They promise you iPads and discounts on your subscription in exchange for reviews, testimonials, and referrals. When you give them the aforementioned review—as I did above—and referrals they claim you didn’t give the referral or review (even though you have to provide them the link to the online published review) so that they don’t have to provide the promised iPad or subscription discount. This company operates on a bait-and-switch policy. Stay away! Dr. Loui

The first year or two was great. The subsequent 4.5 years have been a nightmare. Because of how hard DrChrono makes it to export charts, I feel like a prisoner to it. Read only access to charts costs $150/month and require a 1 year contract, so I can’t even gradually move my charts to a new system.

Theoretically DrChrono offers a comprehensive product with all the features you would want under one roof. It was easy to learn how things are supposed to work. The UI is not too visually cluttered.

It doesn’t work as promised. When something is broken, the help desk first gaslights you,, trying to convince you that it’s not broken or that it’s your fault it’s broken. Sometimes tickets are open for a month or two before they even acknowledge that it’s broken. They don’t reliably notify the larger DrChrono community of system level problems. The status page with system uptime statistics is a lie. It presently boasts 100% up time in the last 30 days, but on 11/3/22, the system was so slow it was unusable. We cancelled patients and sent admin home because we had no access to charts, as did multiple of my colleagues using DrChrono.Also read your contract with a lawyer. The sales person will promise you the moon, and there will be things that seem like common sense, but if it’s not in the contract, they won’t honor it.

My experience is pretty bad with the 'team' at Dr. Chrono. There is no way to actually get in contact with a 'help desk' or to get assistance with issues when the program fails. You must submit a work order and then hope for a call back. The call back, if it EVER comes, is usually 2-3 days later (after submitting a work order). The only people you can easily access is the sales team who always states they can't help with system function/glitches/assistance with use or function of the program. Furthermore, you must be careful of the contract you sign! I recently let an associate go, and they are going to continue charging me for the no longer employed physician between $400-500/month with no intent on giving me a credit or stopping the charges until a new associate starts. The contract ends in June-they have been charging me since last October for this other physician-just letting me throw away money so they can earn a profit EVEN AFTER 5 YEARS AS A COMMITTED USER TO THEIR COMPANY! I URGE ANYONE TO FIND ANOTHER PROGRAM!

I have been using the program for 5 years. Once I had my templates in place and understood the very quirky way this program builds and imports the note from the multiple page boxes which can be clicked on to create the note, I was able to use the system in a functional way that will create a thorough note which looks legally presentable. However, if you intuitively use the boxes they have set up to create and import information into your note, you will see a great deal of unnecessary information imported into your notes and you will legally be in trouble, as it will include things that you not only did not examine, but that are unnecessary to be in your notes. This makes you seriously susceptible to lawsuits and legal action against you. But if you learn how the system imports information and create all your own templates, and you DO NOT click on their boxes, you will be fine, as the information will be only what you require and what you have deemed necessary in the notes.

The program glitches and freezes frequently. They are constantly doing maintenance on the program, which creates days of very slow use and function. The program frequently fails to save information you have entered or edited, which can get you in real legal trouble. If you are not paying attention, a great deal of information may be missing from your notes due to these glitches and system failures. Unfortunately, once you are invested in a program, it is a real hassle to switch, as many of us know. So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened.

I think DrChrono needs to get their act together and address critical issues. To constantly asking customers to add "suggestions" in the "community" page as a deterrence from addressing real problem gets old.

It is 100% cloud based and ability to use iPAD

After DrChrono 10 years of service, you'd expect certain abilities to be fully functional. - Filing claims is a nightmare. Every time we load up the CPT codes, i get ERROR SAVING and then we have to start all over again. We spent the last 6 months asking for resolution, no luck. They say we are the only one who has that problem. It is cloud based, not sure why it would be on end when 4 different computers in 3 different zip codes give the same error. Every claim has to be redone over and over before we get through. - They don't have any trouble charging the credit card monthly, but we have asked to speak to a manager numerous times, and six month later, we still don't seem to get one to call us back. - When you batch a claim before SUBMITTING to insurance, the CASH patients are mixed with the insurance ones, making it exhausting to filter through one by one. They don't have the ability to separate the two. Other EHRs we used didn't have that issue. - They don't have the ability to FLAG you when you do not meet the minimum time requirements on certain modalities. Other EHRs would flag you before you sign off the notes. - Certain important features available in the Desktop are not in the ipad or iphone, the most basic one of sending a prospective new patient a link to get onboarded. - A lot of ERRORS when doing real time eligibility checks, we constantly have to reach out and ask them to fix it. - These are just few of the long list of issues.